Friday, April 08, 2005

Network Connection to Database Server is Reset

Network Connection to Database Server is Reset: Resolved

(5:30 PM Apr 8th)

  • We have received reports from some users that they still cannot get in to JustSnipe. This is due to cache from the DNS servers in some ISPs are not fully updated. The workaround is to access our site from http://www.justsnipe2.com
  • SSL connectiontion to https://www.justsnipe.com is still not yet ready for another week. You can still access SSL connection by following the link in JustSnipe page.
  • Knowledge base may still generate an orange Temporary Error message. We are working to correct this issue.
  • If your JustSnipe button! still does not work, try visiting http://www.justsnipe2.com/auctions/tools/presnipe_intro.asp and add the link button again. (This may be DNS cache problem from some ISPs).
  • Some emails may still be routed to the old server. If you have not heard from us in 24 hours after sending the email, please resend it again or forward to support@justcute.com

If you still have any problem, please let us know at support@justcute.com


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DNS servers should resolve www.justsnipe.com to the new server and cause no problem signing in to JustSnipe. If the problem still persists, try using
http://www.justsnipe2.com
or
http://site2.justsnipe.com

The new server in another data center is more solid and stable than what we used to have. We apologize for any inconvenience that may cause. During the outage on Apr 6th, a few bids were missed due to this event. Also, this change may cause some interfaces not to be working properly, please let us know any problem that you may have.

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(17:45) We have moved some of the data to another web server. This is a temporary workaround for the next 24 hours until the total domain transfered is completed.
Current users, you can sign in to JustSnipe at this address:
http://216.26.168.165
or
http://www.justsnipe2.com

Please note that you may not be able to use the SSL connection until the transfer of our domain is fully completed. So, in the mean time, current users may not be able to make any update or changes to their profiles.

All bids are being executed as usual.



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(13:45) Expect delay for another 6 hours. We are preparing/moving the data to another server location.

All earlier scheduled snipes are being executed as normal. Except that you cannot sign in to schedule new and make an update or cancel the snipe.

We apologize for any inconvenience and will post more details as soon as we have any progress.
Thank you.



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(9:00) We are experiencing connection error when trying to connect to the database server. This error cause "Sorry, your sign-in id is not in our record" error message. We are working to fix this error message.

All the snipes are being executed as usual.

More details are coming.

JustSnipe Support

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