Network Connection to Database Server is Reset

Network Connection to Database Server is Reset: Resolved

(5:30 PM Apr 8th)

• We have received reports from some users that they still cannot get in to JustSnipe. This is due to cache from the DNS servers in some ISPs are not fully updated. The workaround is to access our site from http://www.justsnipe2.com
• SSL connectiontion to https://www.justsnipe.com is still not yet ready for another week. You can still access SSL connection by following the link in JustSnipe page.
• Knowledge base may still generate an orange Temporary Error message. We are working to correct this issue.
• If your JustSnipe button! still does not work, try visiting http://www.justsnipe2.com/auctions/tools/presnipe_intro.asp and add the link button again. (This may be DNS cache problem from some ISPs).
• Some emails may still be routed to the old server. If you have not heard from us in 24 hours after sending the email, please resend it again or forward to support@justcute.com

If you still have any problem, please let us know at support@justcute.com

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DNS servers should resolve www.justsnipe.com to the new server and cause no problem signing in to JustSnipe. If the problem still persists, try using
http://www.justsnipe2.com
or
http://site2.justsnipe.com

The new server in another data center is more solid and stable than what we used to have. We apologize for any inconvenience that may cause. During the outage on Apr 6th, a few bids were missed due to this event. Also, this change may cause some interfaces not to be working properly, please let us know any problem that you may have.

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(17:45) We have moved some of the data to another web server. This is a temporary workaround for the next 24 hours until the total domain transfered is completed.
Current users, you can sign in to JustSnipe at this address:
http://216.26.168.165
or
http://www.justsnipe2.com

Please note that you may not be able to use the SSL connection until the transfer of our domain is fully completed. So, in the mean time, current users may not be able to make any update or changes to their profiles.

All bids are being executed as usual.



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(13:45) Expect delay for another 6 hours. We are preparing/moving the data to another server location.

All earlier scheduled snipes are being executed as normal. Except that you cannot sign in to schedule new and make an update or cancel the snipe.

We apologize for any inconvenience and will post more details as soon as we have any progress.
Thank you.



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(9:00) We are experiencing connection error when trying to connect to the database server. This error cause "Sorry, your sign-in id is not in our record" error message. We are working to fix this error message.

All the snipes are being executed as usual.

More details are coming.

JustSnipe Support

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Scheduled Maintenance for 03:00 - 05:00 of April 5th, 2005

Scheduled Maintenance for 03:00 - 05:00 of Tuesday April 5th, 2005

JustSnipe have scheduled servers maintenance starting around 03:00 - 05:00 April 5th (Pacific Time), to optimize our system.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience. Thank you for using JustSnipe.com as your auction sniper.

JustSnipe Support

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Intermittent eBay Connection Problem

Intermittent eBay Connection Problem

There has been a brief intermittent connection problem to eBay from 02:05 - 04:50 of Mar 31st. During the time, many connections from our multiple networks to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message. The problem seems to be resolved. Though, please use caution when placing your snipes today.

JustSnipe Support

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Reduced Number of Multiple Bid Servers for Free Members

Reduced Number of Multiple Bid Servers for Free Members.

At JustSnipe, we place your snipe from multiple servers location to ensure that your bid is getting place. Our experienced users will see that in many of the bid-history logs, there are multiple bids placed in the same seconds with the same bid amount. This feature is designed to increase the winning chance of JustSnipe users when a snipe was delayed by the internet traffic, the second server will take over and place the bid to the auction.

Unfortunately, this feature may no longer be available for members in the Free Plan.

This decisioin came in shortly after there were a few users who tried to take advantage in every way of the free auction sniper service that we offered.

JustSnipe Support

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Another False Error Warning Message When Sign in to JustSnipe

Another False Error Warning Message When Sign in to JustSnipe: RESOLVED 3/24/2005

(9:25) The problem occurred due to changes in eBay sign in process and we have corrected this error message. No bids have been lost due to this false warning message (if you originally have a valid id/password) . Anyone who still receives the error message means that your id/password might be invalid or you do have a warning in your account.

Sorry for any inconvenience.


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Some users may received the following false warning message when sign in to JustSnipe:

" ...You may either have a warning in your eBay account or have an invalid eBay information. This error may cause missing snipe or delayed the bidding process. Please sign in to eBay to check any warning message..."

We are working to correct the problem and will post more information soon.

JustSnipe Support

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False Error Warning Message When Sign in to JustSnipe

False Error Warning Message When Sign in to JustSnipe: RESOLVED 3/21/2005

Some users may received the following false warning message when sign in to JustSnipe:
" ...You may either have a warning in your eBay account or have an invalid eBay information. This error may cause missing snipe or delayed the bidding process. Please sign in to eBay to check any warning message..."

The problem occurred due to changes in eBay sign in process and we have corrected this error message. No bids have been lost due to this false warning message (if you originally have a valid id/password) . Anyone who still receives the error message means that your id/password might be invalid or you do have a warning in your account.

Sorry for any inconvenience.

JustSnipe Support

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Server Outage

As of 04:05 AM, We found out the cause of this outage and fixed the problem immediately. We apologize for any inconvenience. During the outage there were few bids that were missed during that time and many users may receive a "Snipe Error" notification.


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Starting from 0:00 AM of March 18 2005, we are experiencing a server outage at our colocation facility that resulted in inaccessible to our member's area and missing snipes. We are still investigating the problem and finding a solution as quick as we can. We will post more info soon.

JustSnipe Support

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Intermitten Web Server Connection Problem on Mar 12th, 2005

Intermitten Web Server Connection Problem on Mar 12th, 2005

From 14:45 - 15:35, our web servers experienced connectivity issue with the backbone network system. The upstream providers and the network engineers had been notified and worked to correct the problem.

All bid executions from other co-location servers are working fine. Only scheduling new snipes and updating current snipes are affected.

The issue has now been resolved. We are sorry for any inconvenience.

JustSnipe Support
Free Sniper

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Another Emergency Hardware Maintenance for 6:50-7:10 of Mar 11th 2005

Emergency Hardware Maintenance for 6:50-7:10 of Mar 11th 2005

JustSnipe is performing servers maintenance starting around 6:50 to 7:10 of 11 March 2005 (Pacific Time), to optimize our hardware.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.
Thank you for using JustSnipe.com.

JustSnipe Support

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Emergency Hardware Maintenance for 3:00 - 04:00 of Mar 11th 2005

Emergency Hardware Maintenance for 3:00 - 05:00 of Mar 11th 2005

JustSnipe is performing servers maintenance starting around 3:00 to 04:00 of 11 March 2005 (Pacific Time), to optimize our hardware.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.
Thank you for using JustSnipe.com as your auction sniper.

JustSnipe Support

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