The hardware upgrade is scheduled to begin on Tuesday evening June 22nd at approximately 8:00 PM Pacific. While this upgrade is necessary and will prove beneficial our web site, you may experience approximately 20 minutes of downtime as that is the time required to make this hardware change.
This upgrade will be done on the web server only.
The database and bid server will be working fine.
*** Any scheduled bids will be executed as usual. ***
Users will not be able to acess our site to scheduled new bid, update, or make changes to the current bid during this time frame.
Thank you.
JustSnipe Support
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Saturday, June 19, 2004
Tuesday, June 15, 2004
Emergency Server Maintenance : RESOLVED
Emergency Server Maintenance
We have fixed the problem that caused this failure.
Although we have fixed the problem and brought back the system to the stable state, there are some parts of data that we could not extract from the backup.
- Some users in FREE PLAN that registered during June 6th to June 14th will need to re-register again otherwise you will not be able to sign in. Paid members are not affected by this.
- Some snipe data that were scheduled earlier (during June 6th to June 14th) will not be shown in the "Ended Auction" section. If you need this data, please email us again. We will see if the extracted data does not corrupt the current data.
- Paid members who are affected by this incident will receive a refund or credit.
PayPal - will receive a refund in the next 7-14 days.
Credit card - will receive another free month of service (due to high credit card processing fee).
Customers who emailed us in the past 48 hours and have not received any response back, please stay put. We are speeding up to answer all of your emails.
In the past 48 hours, we have been working hard to fix the problem and would like to thank you for your understanding. We apologize for the inconvenience that may have caused.
JustSnipe Support
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(Update 4:30 AM 06-16-2004)
The sniping system has been functioning well since 8:30 AM (06/15/2004). Though members in the free membership plan are seeing incorrect snipe credit, we have corrected this issued already.
(Update 8:30 AM 06-15-2004)
Users may now be able to access our site but
*** use extream caution when trying to schedule new snipes in the next 12 hours ***
We are still running in the recovery mode. Any scheduled snipes earlier than 8:30 AM today are cancelled automatically.
(ETA time is 10:00 PM)
---
(Update 8:00 AM 06-15-2004)
We can restore some parts of the database and will be using this backup to maintain the operation of our site. In the mean time, we will try to extract more data from the backup.
As we have posted earlier that we expected to have the maintenance completed by 10:00 AM, we will need more time for the maintenance. The new ETA is 10:00 PM tonight.
We are sorry for this inconvenience and will provide refund to users who affected by this issue.
---
(Update 4:55 AM 06-15-2004)
Our server is still down and is expect to be down for another 5 hours.
At this moment, we are still fixing the server and restore back the database.
We understand that this downtime causes trouble to our users, we are considering to provide refund for customers who are affected by this down time.
---
(Update 4:30 AM 06-15-2004)
There have been some problems with our hard drive and we are fixing it right now.
---
We have to undergo emergency server maintenance on June 14, 2004 around 14:00.
The process takes time and we will post any update soon.
Thank you.
JustSnipe Support
We have fixed the problem that caused this failure.
Although we have fixed the problem and brought back the system to the stable state, there are some parts of data that we could not extract from the backup.
- Some users in FREE PLAN that registered during June 6th to June 14th will need to re-register again otherwise you will not be able to sign in. Paid members are not affected by this.
- Some snipe data that were scheduled earlier (during June 6th to June 14th) will not be shown in the "Ended Auction" section. If you need this data, please email us again. We will see if the extracted data does not corrupt the current data.
- Paid members who are affected by this incident will receive a refund or credit.
PayPal - will receive a refund in the next 7-14 days.
Credit card - will receive another free month of service (due to high credit card processing fee).
Customers who emailed us in the past 48 hours and have not received any response back, please stay put. We are speeding up to answer all of your emails.
In the past 48 hours, we have been working hard to fix the problem and would like to thank you for your understanding. We apologize for the inconvenience that may have caused.
JustSnipe Support
=====
(Update 4:30 AM 06-16-2004)
The sniping system has been functioning well since 8:30 AM (06/15/2004). Though members in the free membership plan are seeing incorrect snipe credit, we have corrected this issued already.
(Update 8:30 AM 06-15-2004)
Users may now be able to access our site but
*** use extream caution when trying to schedule new snipes in the next 12 hours ***
We are still running in the recovery mode. Any scheduled snipes earlier than 8:30 AM today are cancelled automatically.
(ETA time is 10:00 PM)
---
(Update 8:00 AM 06-15-2004)
We can restore some parts of the database and will be using this backup to maintain the operation of our site. In the mean time, we will try to extract more data from the backup.
As we have posted earlier that we expected to have the maintenance completed by 10:00 AM, we will need more time for the maintenance. The new ETA is 10:00 PM tonight.
We are sorry for this inconvenience and will provide refund to users who affected by this issue.
---
(Update 4:55 AM 06-15-2004)
Our server is still down and is expect to be down for another 5 hours.
At this moment, we are still fixing the server and restore back the database.
We understand that this downtime causes trouble to our users, we are considering to provide refund for customers who are affected by this down time.
---
(Update 4:30 AM 06-15-2004)
There have been some problems with our hard drive and we are fixing it right now.
---
We have to undergo emergency server maintenance on June 14, 2004 around 14:00.
The process takes time and we will post any update soon.
Thank you.
JustSnipe Support
Tuesday, June 08, 2004
Server Reboot to Implement Importing Feature for JustWatch
Around 00:40, June 8th, we are rebooting our servers in order to have the importing feature in "JustWatch" available again. Some users may not bel able to access our site or make changes to bid for a couple minutes but the sniping servers are still working fine.
JustSnipe Support
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JustSnipe Support
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Monday, June 07, 2004
Intermittent eBay Connection Problem
Intermittent eBay Connection Problem
We had a brief connection problem to eBay from 12:25 - 12:30 on June 7th. During this time, many connections from our multiple networks to eBay were lost and caused some users to receive "Snipe Error" and "Auction Ended" message. It appears that eBay have corrected this problem. We are sorry for this inconvenience.
JustSnipe Support
=====
We had a brief connection problem to eBay from 12:25 - 12:30 on June 7th. During this time, many connections from our multiple networks to eBay were lost and caused some users to receive "Snipe Error" and "Auction Ended" message. It appears that eBay have corrected this problem. We are sorry for this inconvenience.
JustSnipe Support
=====
Thursday, June 03, 2004
ISP Connection Problem
From 16:25 - 16:30 on June 3rd, our ISP network was intermittently down due to its emergency hardware upgrade. Users may not be able to access certain parts of our site or may get a snipe error message. All systems are restored and functioned after 16:30. We are sorry for any inconvenience.
JustSnipe Support
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JustSnipe Support
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Tuesday, June 01, 2004
System Maintenance on Friday, June 4th (01:00 - 03:00 PDT)
System Maintenance on Friday, June 4th (01:00 - 03:00 PDT)
JustSnipe will undergo a system maintenance and may cause a brief outage. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com
JustSnipe Support.
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JustSnipe will undergo a system maintenance and may cause a brief outage. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com
JustSnipe Support.
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