Database Server Problem - Oct 16

Starting from Thursday 06:30 (UTC-7)  of October 16, 2014, we experience problems at the database server.

You may receive "Server Error" when visiting your account. Some users who had snipe pending starting from 6:30 may receive "Snipe Error #8".

We are looking into issues and will post more update. We are sorry for the inconvenience.

JustSnipe Support

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Problems at JustSnipe Secondary System - Oct 8

Update (08:15), the issue has now been resolved. As stated earlier, all scheduled snipes were sent out to eBay without any problem.

We are sorry for the inconvenience.

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From 04:00 of October 8, 2014 (Pacific), JustSnipe experienced problems at the secondary system and caused problem when signing in to your JustSnipe account with message displaying "Server Error".

We are working to find a solution to this problem and will post more update soon.

The issue only impacts to some accounts. Also, the issue does not cause any problem for snipe execution. All snipes are sent to eBay without any problem.

Thank you,

JustSnipe Support

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Problems at JustSnipe Secondary System

Update (18:00), the issue has now been resolved. As stated earlier, all scheduled snipes were sent out to eBay without any problem.

We are sorry for the inconvenience.

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From 10:00 of October 4, 2014 (Pacific), JustSnipe experienced problems at the secondary system and caused problem when signing in to your JustSnipe account with message displaying "Server Error".

We are working to find a solution to this problem and will post more update soon.

The issue only impacts to some accounts. Also, the issue does not cause any problem for snipe execution. All snipes are sent to eBay without any problem.

Thank you,

JustSnipe Support

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System Maintenance on 09/25/2014 and 09/26/2014

JustSnipe will perform system maintenance in the evening of the following date.

#1 Thursday 09/25/2014
Time: 22:00 - 23:59 (UTC-7)

#2 Friday 09/26/2014
Time: 23:00 - 05:00 (UTC-7) of the following day.

This maintenance is important for the system. During the maintenance windows, we expect some downtime. You may not be able to sign in, add, update, and delete any snipe in your JustSnipe account. Some snipes may not be executed and may cause missing bid.

Please use caution during these maintenance periods. We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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Increasing Servers Capacity

Starting today we are increasing the number of bidding servers over the weekend in case eBay has the usual "weekend hiccup".

At the time, the additional servers will be serving snipes for members in the Value Membership Plan.

Thank you,

JustSnipe Support

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Sep 14 eBay System Problem

(Update 12:30) The issue seems to stopped around 8:30 but please take precaution if you have any important auction today. Statistically the issue may reoccur again around 18:00.
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From 3:30 of September 14, 2014, we are seeing error message from eBay when our system tried to place bid on the "Place Bid" page. The network response from eBay was timing out.

Please use caution during this time.

We will post more update soon.

JustSnipe Support

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Intermitten eBay Problem

From 17:45 of September 7, 2014, we are seeing intermittent eBay error response with messages requesting to "Enter a verification code to continue" with CAPTCHA code.

Lately, the eBay error would appears around 18:00 - 20:00 of Sunday evening when the traffic is the highest of the week.

The issue does not occur to all snipes but seems to be random. If you have any snipe pending during this time, please use caution.


JustSnipe Support

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eBay System Problem

Update (17:30), eBay announced that it has experienced some issues today.
http://www2.ebay.com/aw/core/201409031333521.html 

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From 9:50 of September 3, 2014, we are seeing error message from eBay when our system tried to place bid on the "Place Bid" page. The message from eBay stated "System Problem".

Please use caution during this time.

We will post more update soon.

JustSnipe Support

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Another eBay Network Problems

Starting from 17:00 Pacific Time, eBay servers experience problems with its servers and networks. The response page from eBay stated that it was timing out. The issue seems to be reduced at 18:00.

eBay has not yet announced the issue on the website.

Pleas use caution during this time.

JustSnipe Support

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Intermittent eBay Network Problem Aug 24. 2014

Throughout the day, we experienced network delay and timeout on eBay network. The issue occurred sporadically and may cause missing snipes such as "Auction Ended Early" and Error #704.

As of now, eBay may have resolved the problem. But there is no official words from eBay. We are sorry for the inconvenience. If you have any questions regarding your snipe result, please send us an email and please make sure that you include the following information in the email:

- Your registered email address
- JustSnipe ID (No password please)
- eBay ID (No password please)
- Item number in question
- Any exact error message displayed on the screen
- Date/Time including your time zone when it occurred
- Browser name/version

Thank you,

JustSnipe Support
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eBay Server Problems

Starting from 10 PM (Central Time) July 30, 2014; eBay has been experiencing problems with its website. The response page from eBay stated that it was timing out. The issue occurs sporadically throughout the night and still occurs sparingly.

eBay has not yet announced the issue on the website. But there are reports from others at

http://www.slashgear.com/ebay-is-down-its-not-just-you-30339330/

Pleas use caution during this time.

JustSnipe Support

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Emergency Hardware Maintenance Wednesday 22:30 29 Jan to Thursday 01:00 30 Jan 2014 -- (DB Server)

(22:30 January 29, 2014) We are required to perform emergency maintenace on the main database server between 2014-01-29 22:30:00 (GMT-7) -  2014-01-30 01:00:00 (GMT-7)

During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

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During the maintenance period, you many not be able to ADD/UPDATE/DELETE any snipe.
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The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support
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Network Problem on the Database Server

(2:45 January 24, 2014) Update. Engineers found problem and fix the underlying hardware. All customers should now be able to access your account without any issue.

Some customers may see Error #8 with some of the snipes during the downtime. Please note that your snipe had been sent to eBay by a separate server. But due to the issue at the main database server, it could not update with the new correct information.

We are sorry for the inconvenience.

During the downtime, all pending snipes had been executed.


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(0:15 January 24, 2014) Currently we experience network problem at the main database server. You may not be able to sign in to your JustSnipe account at the moment. Engineers are working to find the cause and fix the problem.

All snipes that have been scheduled are working fine.

We will post more update soon.

JustSnipe Support

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