Intermittent Network Connection Problem

Intermittent Network Connection Problem.

Through out the day (12/16/2007), connections from our main bidding servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.

The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Emergency System Maintenance 01:30 - 02:00 of Dec 14, 2007

Emergency System Maintenance 01:30 - 02:00 of Dec 14, 2007

JustSnipe is performing network maintenance starting around 01:30 - 02:00 of Dec 14, 2007 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Inconsistency eBay End Time

Inconsistency eBay End Time

As of 17:00 12/1/07, eBay seems to correct the issue.
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Starting on 11/29/07, we have been observing a few numbers of data inconsistencies on eBay End Time. The end of auction time is off by 1 hour. We have implemented a temporary solution for this issue but it looks like the problems may still persist on some of eBay servers. Please use cautions when placing snipe. We will post more update when eBay correct this issue.

JustSnipe Support

Database Error

Database Error 11/23/2007

Update 03:45, all systems are back to normal.
There are a few numbers of missing snipe due to this outage.
We are sorry for any inconvenience.
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Starting around 0:15, our main database server experienced sluggish performance. Currently we are working to find fix for this issue. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We will post more update.

JustSnipe Support

Error on auction with Weak eBay password

Error on auction with Weak eBay password

eBay had started to tighten their security by blocking users with weak password combination and we posted the warning earlier on October 10th. We feel that this issue should be addressed again to all new users in order to prevent any failed bid.

Recently, eBay has been blocking users with weak password combination. If you
receive a warning message when signing in to JustSnipe, you should try to change
your password combination on eBay to a stronger one (with letters, numbers, and
capital letters). Once you have done so and then updated your eBay information
on JustSnipe accordingly, you can rest assured that our service will be able to
successfully place bids on your behalf.

JustSnipe Support

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Emergency Network Maintenance on Web Server 22:00 of Oct 23 - 01:00 of Oct 24, 2007

Emergency Network Maintenance on Web Server 22:00 of Oct 23 - 01:00 of Oct 24, 2007

JustSnipe is performing network maintenance starting around 22:00 of Oct 23 - 01:00 of Oct 24, 2007 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

All snipe orders will be executed as normal.
Only the www servers that are affected.
We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Scheduled Maintenance 23:00 of Oct 11 - 02:00 of Oct 12 2007

Scheduled Maintenance 23:00 of Oct 11 - 02:00 of Oct 12 2007

JustSnipe will be performing servers maintenance starting around 23:00 of Oct 11 - 02:00 of Oct 12 2007 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Error on auction with Weak eBay password

Error on auction with Weak eBay password

Recently, eBay has been blocking users with weak password combination. If you receive a warning message when signing in to JustSnipe, you should try to change your password combination on eBay to a stronger one (with letters, numbers, and capital letters). Once you have done so and then updated your eBay information on JustSnipe accordingly, you can rest assured that our service will be able to successfully place bids on your behalf.


JustSnipe Support

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Scheduled Maintenance 23:00 of Sep 27 - 02:00 of Sep 28, 2007

Scheduled Maintenance 23:00 of Sep 27 - 02:00 of Sep 28, 2007

JustSnipe will be performing servers maintenance starting around 23:00 of Sep 27 - 02:00 of Sep 28, 2007 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Emergency Hardware Maintenance 23:00 of Sep 4 - 02:00 of Sep 5, 2007

Emergency Hardware Maintenance 23:00 of Sep 4 - 02:00 of Sep 5, 2007

JustSnipe is performing servers maintenance starting around 23:00 of Sep 4 - 02:00 of Sep 5, 2007 (Pacific Time), to optimize our hardware. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Intermittent eBay Server Problem

Intermittent eBay Server Problem.

Starting from 17:00 Aug 27, connections from all of our bid servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem to some users.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours.

JustSnipe Support

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Problems with Web Server

Problems with Web Server

13:00 7/23/07. Since the outage started, the system is periodically on and off. Right now, all system are coming back online again. Please use caution in the next 12 hours. We will monitor the system closely.
We are sorry for the inconvenience.

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From 09:45 7/23/07, our web server experiences timing out issue. Engineers have been notified. We are working to correct this issue.

All bids have been executed without any problem.

JustSnipe Support

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Problem when Schedule New Snipe

Problem when Schedule New Snipe.

9:15 7/19/07. Due to some changes made earlier this morning, we have to do emergency maintenance in order to provide data integrity of the server.
The maintenance window should last between 9:15 - 9:45.

4:00 7/19/07. The issue has been resolved. If you are still getting the same error or noticing any unusual display, please let us know the auction number.

3:00 7/19/07. Users may experience problems when scheduling new snipes with error message stated "Auction will be ended in 2 minutes".

The issue affects only new scheduling process. All snipe orders that have already been scheduled are executed and submitted to eBay without any problem.

We are working to correct the issue and will post more update.

Sorry for the inconvenience.


JustSnipe Support

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Emergency Hardware Maintenance

Emergency Hardware Maintenance 23:30 of July 10 - 05:30 of July 11, 2007

JustSnipe is performing servers maintenance starting around 23:30 of July 10 - 05:30 of July 11, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with our high availability offerings.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Intermittent Network Connection Problem

Intermittent Network Connection Problem.

Starting from 17:56 - 18:04 of July 8th, connections from one of our bid servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan. Please use cautions during this period. We will be monitoring any problem in the next 12 hours.

Sorry for any inconvenience.

JustSnipe Support

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Emergency Hardware Maintenance on 00:00 - 01:30 July 6, 2007

Emergency Hardware Maintenance on 00:00 - 01:30 July 6, 2007

JustSnipe is performing servers maintenance starting around 00:00 - 01:30 July 6, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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eBay Server Problem

eBay Server Problem

From 04:45 - 05:00 (Pacific) June 5th 2007, eBay expereinced connectivity issues and caused all bids during this time frame to be missing. It appears that eBay has corrected the issue. Though, we will keep monitoring the connectivity and will post if there is any update.

JustSnipe Support

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Emergency Hardware Maintenance for 00:50 - 01:30 May 25, 2007

Emergency Hardware Maintenance for 00:50 - 01:30 May 25, 2007

JustSnipe is performing servers maintenance starting around Emergency Hardware Maintenance for 00:50 - 01:30 May 25, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Intermittent Network Connection Problem

Intermittent Network Connection Problem.

Starting from 01:05 - 06:45 of May 23th, connections from one of our bid servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan. Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Network Connection Problem

Network Connection Problem

As of 8:00, the issue has been resolved.
There was no snipe failure due to this connection problem.

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Starting from 6:35 4/26/2007, our web server experience network connection issue with one of database server and caused "Temporary Internal Error" message.

We are investigating the issue and migrating some of the connections to another database server.

Users may still receive this error message "Temporary Internal Error" while trying accessing parts of our site.

This issue does not cause any problem with your auction sniper execution.
We will post more update shortly.

JustSnipe Support
http://www.justsnipe.com
Auction Sniper

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Problems with Database Server

Problems with Database Server

From 11:45 - 13:00, a database server had synchronization issues that caused new schedule snipe not showing up. The problem has been fixed.

All bids have been executed without any issue.
The problem only occurred to the displaying data.

JustSnipe Support

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Intermittent Problems with Database Server

Intermittent Problems with Database Server

Update 02:00. Our engineer has corrected the issue. All systems are working as normal.

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Starting from 0:04 3/30/2007, one of our database servers experienced synchronization issue and caused some data to be displayed in error. We are working to correct the issue.Most of bid orders have been executed without any issue. There are a few number of bid orders that are not being placed. We will post more update shortly.

JustSnipe Support

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Emergency Hardware Maintenance for 03:00 - 03:30 of Feb 18, 2007

Emergency Hardware Maintenance for 03:00 - 03:30 of Feb 18, 2007

JustSnipe is performing servers maintenance starting around Emergency Hardware Maintenance for 03:00 - 03:30 of Feb 18, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.We are sorry for the short notification and appreciate your patience.

JustSnipe Support =====

Emergency Hardware Maintenance for 22:00 - 23:00 of Feb 10, 2007

Emergency Hardware Maintenance for 22:00 - 23:00 of Feb 10, 2007

JustSnipe is performing servers maintenance starting around Emergency Hardware Maintenance for 22:00 - 23:00 of Feb 10, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Database Server Problem

Database Server Problem

The issue has been resolved.
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Starting from 6:00 1/14/2007, one of our database servers experienced synchronization issue and caused some data to be displayed in error. We are working to correct the issue.

All bids have been executed without any issue.
The problem only occurs to the displaying data.

We will post more update shortly.

JustSnipe Support

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Intermittent Network Connection Problem.

Intermittent Network Connection Problem.

Starting from 11:50 - 16:25 of January 9th, connections from one of our bid servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.

The issue happened sporadically and caused problem mainly to users in the free plan.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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