Issue with Network Timeout Error Message

Earlier, some members may experience error message "Network Timeout" in their account. We have been trying to figure out the cause of this issue. However, it was deemed impossible to fix the problem because we cannot reproduce from our end.

With recent finding, we were able to reproduce the issue from our end and we found that it was from Kaspersky programs (The Antivirus and Internet Security System).

The Kaspersky program is injecting JavaScript code into JustSnipe page. Often times, the Kaspersky  coding has a bug and it causes error that stop rendering JustSnipe page which is causing the network timeout issue.

Here is the Network Timeout issue that members are receiving:


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Here is the JavaScript code that Kaspersky Antivirus is injecting into JustSnipe website:


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Below, we have provided instructions on how to fix the network timeout issue.


1. How to fix Network Timeout for Google Chrome.


2. How to fix Network Timeout for Firefox. 


3. How to fix Network Timeout for Microsoft Edge.





For those who do not use Kaspersky, please send screenshots to us at
support@justsnipe.com


Thank you,

JustSnipe Support


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How to fix Network Timeout for Google Chrome

There are 2 methods to fix the Network Timeout issue for Google Chrome. Please try method 1 and if method 1 does not resolve the issue, then please scroll down and try method 2. 


Method 1: 


1. Click the 3 vertical dots to the top right of the internet browser.

2. Click More tools.

3. Click Extensions.

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4. Enable Kaspersky Protection by clicking the "Toggle switch". When Kaspersky Protection is enabled the "Toggle switch" will turn blue as seen in the picture below:

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Method 2:


1. Open Kaspersky Internet Security.

2. Click the "Settings" icon.


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3. Click "Additional" in the left menu.

4. Click "Network".


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5. In the "Traffic processing" section, uncheck the box that says
"Inject script into web traffic to interact with webpages" by clicking
on it.


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6. When another window box appears, click on "Continue" button.


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7. Click the "x" on the top right to close Kaspersky Internet Security.


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8. Open Google Chrome.

9. Click the 3 vertical dots to the top right of the internet browser.

10. Click "More tools".

11. Click "Clear browsing data...".


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9. Click the box to check mark "Cookies and other site date" and
"Cached images and files".

10. Click "Clear data" button.




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Members should now be able to use JustSnipe without any issues. If the issue still occurs, please contact and send us screenshots of the issue to support@justsnipe.com. 



Thank you,

JustSnipe Support

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How to fix Network Timeout for Firefox

Here are the instructions to fix the network timeout for Firefox:


1. Click the 3 horizontal lines to the top right of the internet browser.

2. Click Add-ons.


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3. Click the 3 dots and then click Enable as seen in the picture below:


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Members should now be able to use JustSnipe without any issues. If the issue still occurs, please contact and send us screenshots of the issue to support@justsnipe.com. 




Thank you,

JustSnipe Support


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How to fix Network Timeout for Microsoft Edge

Here are the instructions to fix the network timeout for Microsoft Edge:


Right click on the Microsoft Edge icon and select ."New InPrivate window". 

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Members should now be able to use JustSnipe without any issues. If the issue still occurs, please contact and send us screenshots of the issue to support@justsnipe.com.

Thank you,

JustSnipe Support


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