Emergency Server Maintenance on November 6, 2018

Update 07:00
The issue seems to occur sporadically after 01:30 to 06:45 and it causes some users to miss bids with Error #8.

The issue caused problems to "some" of the snipe during the time. We have fixed the issue. However, please use caution in the next 24 hours.   


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Between 01:15 - 01:30 (Pacific - UTC-8) of November 6, 2018, some of our servers experienced problems that caused "Server Error" and missing bids during the time period.

The issue has been resolved. 

We are sorry for the inconvenience.

JustSnipe Support

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Network Timeout Error Message

Update:
Currently we have created a patch that will reduce "Network Timeout" error on page "Active", "Win", and "Didn't Win" page. 

The "Network Timeout" error may still occur in "JustWatch" page. 

With the patch that we installed, some features such as "Ship to country", "Seller feedback", and "Image size" may not displayed correctly.

We will be working on the permanent fix to restore all features back.

Again, we do apologize for the inconvenience that may cause.

JustSnipe Support



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Some users may experience "Network Timeout" error message being shown on "Active" or "Snipe" page. We are aware of the issue and we are working to correct the problem.

In the mean time, please use
 https://old.justsnipe.com/
to access your JustSnipe account.

Please note that it might take time to fix this issue but we are working diligently to solve the problem. We apologize for the inconvenience.

JustSnipe Support

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Emergency Maintenance old.justsnipe.com

Starting from March 19, 2018 22:00 (Pacific), we are doing emergency maintenance on http://old.justsnipe.com

You may encounter outage and may have some difficulties accessing the site during this time.  We will update you again once the maintenance is completed.

All snipes will be executed as normal. The outage occurs only to the web interface at old.justsnipe.com.

We are sorry for the inconvenience.

JustSnipe Support

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Problem with PayPal System

Currently we notice that PayPal does not send notification to our server for payment confirmation.

If you have made the payment and still see your account in the free plan, try to sign out and sign back in again. If your account is still in the free plan, please contact us.

Remember to include your JustSnipe id (No password please) and/or the email receipt from PayPal to us. We can manually activate your account from our end.

If you have any questions, please do not hesitate to contact us.
Thank you

JustSnipe Support

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Problem Add New Snipe on old.justsnipe.com

Update 2018-01-22 17:30 (Pacific)
The issue has now been resolved.

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Currently, users may experience "Server Error" when trying to add new snipe through https://old.justsnipe.com. Engineers are working to fix this issue.

The issue only occurs at https://old.justsnipe.com and does not affect the snipe execution, you can still add new snipe through other interfaces:

https://justsnipe.com
https://m.justsnipe.com

We will post more update when this issue is resolved. We are sorry for the inconvenience.

Thank you,

JustSnipe Support
2018-01-22 09:00 (Pacific)

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