Resolved: Changes to eBay pages

On Feb 24, 2004, eBay has made some changes to its page format. These changes may cause an incorrect display of snipe status -- "Snipe Error" -- while those bids were being properly executed. Also it may cause missing snipes to some users. We are working to correct the issue.

Update (21:30): Preliminary workaround has been applied. There should be no missing snipe. We will later apply the secondary patch on Wednesday morning (approx 00:30) and may require a reboot. We will post an update again when the process is done.

Update (00:27 2/25/2004): We have sucessfully updated and rebooted our server. The issue has been resolved.

Thank you.

JustSnipe Support

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Resolved: Intermitten Network Delayed

Approximately 14:00 - 14:11 PST 02/23/2004, our server experienced intermitten network delayed when trying to connect to eBay and may cause inaccessible to our member's area, difficulty when scheduling/updating snipes, and missing snipes. The problem has now been resolved. Sorry for any inconvenience.

JustSnipe Support

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Reminder: Servers Maintenance on Friday 13 (01:00 - 03:00 PST)

As we have announced earlier, on Thursday 12 (00:15 - 00:45 PST) and Friday 13 (01:00 - 03:00 PST), JustSnipe will undergo a system maintenance and may cause a brief outage. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your snipe during this period. Thank you for using JustSnipe.com

JustSnipe Support.

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UPDATE: Server Outage

(9:57pm) All system is now working fine.

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Update: The web server outage was starting around 4:45pm to 6:00pm Pacific, during this period all bids were being executed as normal. Then the outage was spreading to our DNS server and cause a brief downtime and snipe error from 6:15pm - 6:35pm Pacific.

Also there have been some reports to eBay viewing item as well. For more information about ebay system status visit eBay Announcements Board.


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(05:45pm) Currently our web server is experiencing network outage. Users may not be able to connect through our web interface. But our database and sniping server is working fine. All scheduled bids are being executed as normal. Sorry for the inconvenience.

JustSnipe Support
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New Feature --- "JustWatch" --- An eBay Watch List.

Today, we just add a new feature -- JustWatch. This feature will allow users to add their items into the watch list and they can decide to snipe it later. It also give the ability to include any personalized comments or notes to those watched items.
For more details about this feature and how to use it visit: http://www.justsnipe.com/auctions/tools/justwatch_introduction.asp

Thank you.

JustSnipe Support.
Try our free auction sniper
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Servers Maintenance: Thursday 12 (00:15 - 00:45 PST) and Friday 13 (01:00 - 03:00 PST)

On Thursday 12 (00:15 - 00:45 PST) and Friday 13 (01:00 - 03:00 PST), JustSnipe will undergo a system maintenance and may cause a brief outage. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your snipe during this period. Thank you for using JustSnipe.com

JustSnipe Support.

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Lead Time (Buffer Time) can be adjusted to 1 Second

We will TEMPORARY allow users (paid members) to adjust their lead time down to 1 second before auction ends. Please note that the possibility of missing snipe caused by network delayed or slowness is greater when the lead time is set below 5-6 seconds. We will evaluate the result and determine if this can be a permanent solution.

From what we have tested, snipes are being placed correctly but often times our redundant servers (backup) have a tendency of missing snipe when using any lead time below 3 seconds. Please use your caution when trying to adjust lead time below 5 second.

Thank you.

JustSnipe Support
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Brief Maintenance Feb 6, 2004

We will perform a brief server maintenance on Feb 6 2004 4:00 AM Pacific. Users may experience internal page error, snipe error, or difficulty accessing your account. Please use caution if you need to place your snipe during this period. Thank you for using JustSnipe.com

JustSnipe Support
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No email Response from Support?

If you have sent us an email to support@justsnipe.com and still receive no response back from us in 24-48 hours.

Please re-send your email again with a proper email address. We have recieved a lot of bounced back email when we tried to reply.

Thank you.

JustSnipe Support.

System Maintenance at JustSnipe 1/30/2004

On Friday 30, January 2004 1:00 - 3:00 AM Pacific, JustSnipe will perform a system maintenance to our database servers in order to improve the performance of the sniping software. During this time, some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your snipe during this period. Thank you for using JustSnipe.com

JustSnipe Support.

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JustSnipe Service Announcement