Update (09:00 1/26/2005), the flux of changes on ebay is still going on but we have applied the new patch that is now working. We expect everything is returning to normal again. Though we will be on the lookout for any changes in the next 12 hours.
We are sorry for any losing bids. This change is unexpected and we have been working hard to find a fix to this problem. Thank you for your understanding.
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Update (5:30 1/26/2005), there have been a flux of changes to the page format. Some bids are getting through but some are not. Please use extreme caution in the next 12 hours. It seems that the earlier patch did not give a good performance. We are working to find a new patch to correct it.
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Update (19:10), a temporary workaround and patch has been applied to the snipe process and, in the mean time, we temporary increase your leading time to compensate with the patch.
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Starting around 17:00, eBay has changed its page format and may cause some users to get the "Snipe Error" Message. Bids may not be placed on ebay. We are working to correct the issue and will post any update soon.
JustSnipe Support
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Tuesday, January 25, 2005
eBay Page Format Changed 1/25/2005
Monday, January 24, 2005
Intermittent eBay Connection Problem
Intermittent eBay Connection Problem
There has been a brief intermittent connection problem to eBay through out the day on Jan 24th. During the time, many connections from our multiple networks to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.
Please use caution when placing your snipes today eventhough eBay stated on its announcement board that the issue has been resolved.
JustSnipe Support
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Friday, January 21, 2005
Network Connection Problem on Jan 21st, 2005
Network Connection Problem on Jan 21st, 2005
From 12:05 - 12:54, our bid servers experienced connectivity issue with the backbone network system. The upstream providers and the network engineers had been notified and worked to correct the problem. The problem was caused by the corrupted network router. We could re-route some of the bids to another network but some could not. Although we have recieved a confirmation from our network provider that the issue has been resolved, we are still keeping an eye on this issue. We apologize for the inconvenience.
JustSnipe Support
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Tuesday, January 11, 2005
Emergency Reboot
Emergency Reboot 1/11/2005 16:40 - 16:50
We are doing emergency reboot to the main bid server and may cause outage to current scheduled snipes.
Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We are sorry for the inconvenience and the short notice.
JustSnipe Support
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Wednesday, January 05, 2005
Emergency Reboot
Emergency Reboot 1/5/2005 12:30 - 12:50
(12:30) We are doing emergency reboot to the main bid server and may cause outage to current scheduled snipes.
Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We are sorry for the inconvenience and the short notice.
JustSnipe Support
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Friday, December 17, 2004
Scheduled Network Maintenance for 22:00 - 22:30 December 17th 2004
Scheduled Network Maintenance for 22:00 - 22:30 December 17th 2004
JustSnipe have scheduled servers maintenance for Friday, 17 December 2004 22:00 - 22:30 Pacific Time, to optimize our network.
Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.
We are sorry for the short notification and appreciate your patience.
Thank you for using JustSnipe.com
JustSnipe Support
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Monday, December 13, 2004
False Error Warning Message When Sign in to JustSnipe
False Error Warning Message When Sign in to JustSnipe: RESOLVED
(20:45) Update: The false error warning message has been resolved.
Anyone who still receives the error message means that your id/password might be invalid or you do have a warning in your account.
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(17:45) Update: The problem occurred due to changes in eBay sign in process and we are still working to correct this error message.
No bids are lost due to this false warning message (if you originally have a valid id/password) .
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Some users may received the following false warning message when sign in to JustSnipe:
" ...
You may either have a warning in your eBay account or have an invalid eBay information. This error may cause missing snipe or delayed the bidding process. Please sign in to eBay to check any warning message
...
"
We are working to correct this false warning message.
JustSnipe Support
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Wednesday, December 08, 2004
Brief Network Outage
Brief Network Outage 12/8/04
We had a brief network outage from 6:00-6:07 at the database server and caused some bids to fail during that time frame. As of now, the issue has been resolved and everything is back to normal. Sorry for any inconvenience.
JustSnipe Support
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Sunday, December 05, 2004
Emergency Server Reboot
Emergency Server Reboot 12/5/04
(18:50) From 18:35 - 18:45, one of the database servers did not respond. We had to reboot the system to bring it back to the stable state again. During that time, most of the snipes orders were routed to another bid servers and were successfully placed on eBay. Though some snipes were not being re-routed on time and caused missing snipes / snipe error. We are sorry for any inconvenience.
JustSnipe Support
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Saturday, December 04, 2004
Intermittent Network Problem
Intermittent Network Problem 16:30 - 16:45 (12/04/04)
The issue has been resolved. During that time, most of the snipes orders were routed to another bid servers and were successfully placed on eBay. Though some snipes were not being re-routed on time and caused missing snipes / snipe error. We are sorry for any inconvenience.
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We experienced network problem from 16:30 - 16:45 that might cause missing bid during this time. The issue is now being investigated and watched. More details will be posted.
JustSnipe Support
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