eBay Page Format Changed

This Issue has been fixed. Please let us know if you find any problem (especially ending time) after you have scheduled a snipe. We need your input to fine tune the program. Thank you.

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Starting around 12:00 of 10/31/08, page format on eBay has been changed and caused problem to our system. The new change rendered our system to miscalculate ending time of auction. Some users may experience snipe being placed too early and some users may experience snipe being placed too late (with error "Auction Ended Early").

Currently, engineer is working to correct the issue. We are sorry for the inconvenience.


JustSnipe Support

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Problem Adding New Snipe for Auction Listed in eBay France and Germany

Update (18:00 10/30/08), we have implemented a temporary fix for this problem. You should be able to schedule snipe again. If there is any problem, please let us know the auction number.

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Starting today (10/28/08), we are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe for auction listed in eBay France or Germany.

The issue occurs mostly to auction that offers "Personal Check" as the only payment method. Other auctions that offer other methods of payment (or combination of payment plus "Personal Check") does not affect with this issue.

Currently we are working to find a workaround or any permanent solution.


JustSnipe Support


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eBay Verification Image on Account with Weak Password

In the past couple of days, we have noticed that some users experienced failed bid with "Snipe error" message. This issue occurs to those account with weak password combination.

Recently, eBay has been blocking users with weak password combination. If you are getting "Snipe Error" message, you should try to change your password combination on eBay to a stronger one (with letters, numbers, and capital letters). Once you have done so and then updated your eBay information on JustSnipe accordingly, you can rest assured that our service will be able to successfully place bids on your behalf.

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Note that, some users may not see this warning when signing in to their eBay account but the warning may be seen from our automated system.
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Also, please use a different set of JustSnipe id/password and eBayid/password to increase your security. At JustSnipe, we treat yourJustSnipe id/password and eBay id/password as 2 separate entities. Westore and encrypt your JustSnipe id/password and eBay id/password indifferent places for securities.

You will only need to enter your eBay id/password once during theregistration. After that when you sign in to JustSnipe, use JustSnipeid/password. Your eBay information will be used by our server duringbid sniping only.

To update your JustSnipe id:
http://www.justsnipe.com/auctions/kbase/content_by_cat.asp?contentid=138

To update your eBay id:
http://www.justsnipe.com/auctions/kbase/content_by_cat.asp?contentid=139


JustSnipe Support

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Intermittent Network Connection Problem

Intermittent Network Connection Problem.

From 0:01 - 6:30 of 9/30/2008 , connections from our servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan.

Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account during this time period.

We have reset the network connection and the problem seems to be disappeared.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Automatic Auction Price Checking is Down for Maintenance

Automatic Auction Price Checking is Down for Maintenance

(20:00 Sep 2, 2008) Currently we are turning off hourly automated price check for maintenance. Auction price may not be updated automatically. You will have to click the auction link in order to view current auction price.

We expect the maintenance will be finished at 8:00 Sep 3, 2008.

We are sorry for the inconvenience and short notification.


JustSnipe Support

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Emergency System Maintenance 16:00 - 16:15 of Aug 12, 2008

Emergency System Maintenance 16:00 - 16:15 of Aug 12, 2008

JustSnipe is performing network maintenance starting around 16:00 - 16:15 of Aug 12, 2008 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Introducing a New Snipe Group (Beta)

Introducing a New Snipe Group (Beta)

(8/6/2008) Snipe Group is now open for public beta testing. Snipe Group is an advance feature at JustSnipe that allows you to win a certain numbers of auction and automatically cancel remaining auction in a "Snipe Group List" when the condition is fulfilled. This feature is available to all users (both free and paid subscription plan).

http://www.justsnipe.com/auctions/tools/snipegroup_introduction.asp


The system has been working fine with great result in our test environment. Please note that this feature is still in beta phase. There can be bugs and issues. Please let us know if you find problems or have any feedback.
## # Snipe Group Limitation ##

• Creating a new Snipe Group


• Adding a Snipe into Group


• Viewing Snipe Group

JustSnipe Support

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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding on July 6, 2008

Throughout the day, we are seeing eBay page slow-non responding. The issue sporadically affects auction ending between 19:52 - 19:59. Some users may be losing bid with the error message "Snipe Error".

Currently (20:15), the issue seems be resolved by itself. We will be monitoring any problem in the next 12 hours.

JustSnipe Support

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Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 03:00 of June 20, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 02:00 of June 17, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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