Problem Adding New Snipe

Between  04:00 - 08:00 (Pacific) of 2019-09-05, you may experience issue when trying to add new snipe with error stating that the item is in Buy-It-Now format when it is not.

The issue has now been fixed.

The problem did not affect snipe execution. Snipes that have been scheduled earlier are working as scheduled and being submitted to eBay. We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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Network Problem on Database Server

Between 19:00 - 19:30 (Pacific) of August 26, 2019, there were intermittent network problems that caused snipe to fail during that time.

• Some snipes that ended during the above time may fail with error #8. 
• Some customers may not be able to sign in. 

As of now, the issue has been resolved. However, we will keep an eye on the network connectivity and will report if the issue may occur again. We are sorry for the inconvenience that may have caused.

Thank you, 

JustSnipe Support

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Hardware Issue

Currently, we experience network connection problem with one of the front-end servers. Engineers have been notified and they are working to solve this issue.

We will provide updates shortly. Sorry for the inconvenience.

Thank you,

JustSnipe Support

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Emergency Server Maintenance on November 6, 2018

Update 07:00
The issue seems to occur sporadically after 01:30 to 06:45 and it causes some users to miss bids with Error #8.

The issue caused problems to "some" of the snipe during the time. We have fixed the issue. However, please use caution in the next 24 hours.   


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Between 01:15 - 01:30 (Pacific - UTC-8) of November 6, 2018, some of our servers experienced problems that caused "Server Error" and missing bids during the time period.

The issue has been resolved. 

We are sorry for the inconvenience.

JustSnipe Support

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Network Timeout Error Message

Update:
Currently we have created a patch that will reduce "Network Timeout" error on page "Active", "Win", and "Didn't Win" page. 

The "Network Timeout" error may still occur in "JustWatch" page. 

With the patch that we installed, some features such as "Ship to country", "Seller feedback", and "Image size" may not displayed correctly.

We will be working on the permanent fix to restore all features back.

Again, we do apologize for the inconvenience that may cause.

JustSnipe Support



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Some users may experience "Network Timeout" error message being shown on "Active" or "Snipe" page. We are aware of the issue and we are working to correct the problem.

In the mean time, please use
 https://old.justsnipe.com/
to access your JustSnipe account.

Please note that it might take time to fix this issue but we are working diligently to solve the problem. We apologize for the inconvenience.

JustSnipe Support

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Emergency Maintenance old.justsnipe.com

Starting from March 19, 2018 22:00 (Pacific), we are doing emergency maintenance on http://old.justsnipe.com

You may encounter outage and may have some difficulties accessing the site during this time.  We will update you again once the maintenance is completed.

All snipes will be executed as normal. The outage occurs only to the web interface at old.justsnipe.com.

We are sorry for the inconvenience.

JustSnipe Support

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Problem with PayPal System

Currently we notice that PayPal does not send notification to our server for payment confirmation.

If you have made the payment and still see your account in the free plan, try to sign out and sign back in again. If your account is still in the free plan, please contact us.

Remember to include your JustSnipe id (No password please) and/or the email receipt from PayPal to us. We can manually activate your account from our end.

If you have any questions, please do not hesitate to contact us.
Thank you

JustSnipe Support

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Problem Add New Snipe on old.justsnipe.com

Update 2018-01-22 17:30 (Pacific)
The issue has now been resolved.

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Currently, users may experience "Server Error" when trying to add new snipe through https://old.justsnipe.com. Engineers are working to fix this issue.

The issue only occurs at https://old.justsnipe.com and does not affect the snipe execution, you can still add new snipe through other interfaces:

https://justsnipe.com
https://m.justsnipe.com

We will post more update when this issue is resolved. We are sorry for the inconvenience.

Thank you,

JustSnipe Support
2018-01-22 09:00 (Pacific)

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Connectivity Issue with JustSnipe

As of now, everything seems to be back to normal. During the time, the snipes were being executed without any issue. The problem only occurred to the front-end server. We are sorry for the inconvenience.


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We are experiencing connection issue with main JustSnipe server from around 13:00 of December 1, 2017. We are still investigating the problem and will update soon.

You can still access your account using other servers at
https://old.justsnipe.com
https://m.justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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System Maintenance 00:00 - 03:00 11/17/2017

JustSnipe is performing system maintenance starting between 00:00 - 03:00 11/17/2017   (Pacific Time), to optimize the auction sniper system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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Reference: 
Event Time