Hardware Issue

Currently, we experience network connection problem with one of the front-end servers. Engineers have been notified and they are working to solve this issue.

We will provide updates shortly. Sorry for the inconvenience.

Thank you,

JustSnipe Support

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Emergency Server Maintenance on November 6, 2018

Update 07:00
The issue seems to occur sporadically after 01:30 to 06:45 and it causes some users to miss bids with Error #8.

The issue caused problems to "some" of the snipe during the time. We have fixed the issue. However, please use caution in the next 24 hours.   


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Between 01:15 - 01:30 (Pacific - UTC-8) of November 6, 2018, some of our servers experienced problems that caused "Server Error" and missing bids during the time period.

The issue has been resolved. 

We are sorry for the inconvenience.

JustSnipe Support

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Network Timeout Error Message

Update:
Currently we have created a patch that will reduce "Network Timeout" error on page "Active", "Win", and "Didn't Win" page. 

The "Network Timeout" error may still occur in "JustWatch" page. 

With the patch that we installed, some features such as "Ship to country", "Seller feedback", and "Image size" may not displayed correctly.

We will be working on the permanent fix to restore all features back.

Again, we do apologize for the inconvenience that may cause.

JustSnipe Support



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Some users may experience "Network Timeout" error message being shown on "Active" or "Snipe" page. We are aware of the issue and we are working to correct the problem.

In the mean time, please use
 https://old.justsnipe.com/
to access your JustSnipe account.

Please note that it might take time to fix this issue but we are working diligently to solve the problem. We apologize for the inconvenience.

JustSnipe Support

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Emergency Maintenance old.justsnipe.com

Starting from March 19, 2018 22:00 (Pacific), we are doing emergency maintenance on http://old.justsnipe.com

You may encounter outage and may have some difficulties accessing the site during this time.  We will update you again once the maintenance is completed.

All snipes will be executed as normal. The outage occurs only to the web interface at old.justsnipe.com.

We are sorry for the inconvenience.

JustSnipe Support

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Problem with PayPal System

Currently we notice that PayPal does not send notification to our server for payment confirmation.

If you have made the payment and still see your account in the free plan, try to sign out and sign back in again. If your account is still in the free plan, please contact us.

Remember to include your JustSnipe id (No password please) and/or the email receipt from PayPal to us. We can manually activate your account from our end.

If you have any questions, please do not hesitate to contact us.
Thank you

JustSnipe Support

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Problem Add New Snipe on old.justsnipe.com

Update 2018-01-22 17:30 (Pacific)
The issue has now been resolved.

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Currently, users may experience "Server Error" when trying to add new snipe through https://old.justsnipe.com. Engineers are working to fix this issue.

The issue only occurs at https://old.justsnipe.com and does not affect the snipe execution, you can still add new snipe through other interfaces:

https://justsnipe.com
https://m.justsnipe.com

We will post more update when this issue is resolved. We are sorry for the inconvenience.

Thank you,

JustSnipe Support
2018-01-22 09:00 (Pacific)

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Connectivity Issue with JustSnipe

As of now, everything seems to be back to normal. During the time, the snipes were being executed without any issue. The problem only occurred to the front-end server. We are sorry for the inconvenience.


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We are experiencing connection issue with main JustSnipe server from around 13:00 of December 1, 2017. We are still investigating the problem and will update soon.

You can still access your account using other servers at
https://old.justsnipe.com
https://m.justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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System Maintenance 00:00 - 03:00 11/17/2017

JustSnipe is performing system maintenance starting between 00:00 - 03:00 11/17/2017   (Pacific Time), to optimize the auction sniper system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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Reference: 
Event Time

New User Interface and Security Upgrade

Today (Oct 27, 2017), we have now changed the look and upgraded security setting at JustSnipe. There are a few more added features that will help you to have an overview of your snipes. We also bring back the eBay search and snipe page.

Please also note that we have upgraded our security setting, you will see a warning message if your JustSnipe account has not upgraded yet. You can view instructions here. Upgrade the account now to avoid losing bid.

If you have any questions or feedback, please send us an email at support@justsnipe.com. We are listening!

We still keep the old interface at
https://old.justsnipe.com
Please note that certain functions in the old site might not be working.


Thank you,

JustSnipe Support

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Intermitten Network Connection Issue

We were experiencing network connection issue between 10 PM (May 12) to 1 AM (May 13) that caused some users to be unable to schedule new bid.

The issue has now been resolved. During the time, the issue did not affect snipes that have already been set or scheduled. All snipes have been executed without any problem.

In the mean time, we will keep an eye on the network connectivity and will report if the issue may occur again. We are sorry for the inconvenience that may have caused.

Thank you,

JustSnipe Support

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