Intermittent Network Connection Problem

Intermittent Network Connection Problem.

From 0:01 - 6:30 of 9/30/2008 , connections from our servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan.

Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account during this time period.

We have reset the network connection and the problem seems to be disappeared.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Automatic Auction Price Checking is Down for Maintenance

Automatic Auction Price Checking is Down for Maintenance

(20:00 Sep 2, 2008) Currently we are turning off hourly automated price check for maintenance. Auction price may not be updated automatically. You will have to click the auction link in order to view current auction price.

We expect the maintenance will be finished at 8:00 Sep 3, 2008.

We are sorry for the inconvenience and short notification.


JustSnipe Support

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Emergency System Maintenance 16:00 - 16:15 of Aug 12, 2008

Emergency System Maintenance 16:00 - 16:15 of Aug 12, 2008

JustSnipe is performing network maintenance starting around 16:00 - 16:15 of Aug 12, 2008 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Introducing a New Snipe Group (Beta)

Introducing a New Snipe Group (Beta)

(8/6/2008) Snipe Group is now open for public beta testing. Snipe Group is an advance feature at JustSnipe that allows you to win a certain numbers of auction and automatically cancel remaining auction in a "Snipe Group List" when the condition is fulfilled. This feature is available to all users (both free and paid subscription plan).

http://www.justsnipe.com/auctions/tools/snipegroup_introduction.asp


The system has been working fine with great result in our test environment. Please note that this feature is still in beta phase. There can be bugs and issues. Please let us know if you find problems or have any feedback.
## # Snipe Group Limitation ##

• Creating a new Snipe Group


• Adding a Snipe into Group


• Viewing Snipe Group

JustSnipe Support

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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding on July 6, 2008

Throughout the day, we are seeing eBay page slow-non responding. The issue sporadically affects auction ending between 19:52 - 19:59. Some users may be losing bid with the error message "Snipe Error".

Currently (20:15), the issue seems be resolved by itself. We will be monitoring any problem in the next 12 hours.

JustSnipe Support

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Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 03:00 of June 20, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 02:00 of June 17, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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eBay Verification Image

eBay Verification Image
From 13:25 5/26/08, eBay starts to place a verification image (CAPTCHA) on eBay sign-in page and it causes a warning " ... You may either have a warning in your eBay account ... " when you sign in to JustSnipe account.

At this time, some of bidding servers are NOT affected by this implementation but please use caution if you have bid that is ending in the next few hours. If eBay starts to block certain IP address a lot of users may experience lost bids due to CAPTCHA implementation.

We will post more update.


JustSnipe Support


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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding

(5/7/08) We are seeing sporadically eBay page slow-non responding between 19:00-19:35. The issue affects many users both members in the free and paid plan. Some users may be losing bid with the error message "Snipe Error".

Currently (20:30), the issue seems be resolved by itself. We will be monitoring any problem in the next 12 hours.

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We notice that the similar issue has been occurring between 19:00 - 19:45 in past 5-6 days. All of the snipe orders were executed from our servers and arrived on eBay sign-in page on time. The delay occurred when snipe order reached eBay bidding server (offer.ebay.com). It seems that some of eBay bidding server (offer.ebay.com) might have issues with the atomic time clock.

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JustSnipe Support

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Linked PayPal and eBay Account

Linked PayPal and eBay Account.

Lately, eBay implemented a more strict buyer requirement, especially the linked ebay id and PayPal account. When the auction is listed with PayPal payment only (no other forms of payment accepted), eBay system would automatically require a link between eBay id and PayPal account.

Also, some people have reported that their accounts have already linked but the link between eBay id and PayPal may be broken.

To ensure that your bid will not fail, please re-establish the link between eBay - PayPal.

Linking your eBay account to your PayPal account:
http://pages.ebay.com/help/account/ebay-payments-my-payments.html#linking

• Sign into your eBay account and click on "My eBay"
• From the left column of My eBay, under My Account, click the “Addresses” link.
• On the Addresses page, click the “View all shipping addresses” link.
• In the "About Addresses” section, check if there is any PayPal Account currently linked to this eBay account. If no current link, click the Add PayPal Addresses button and sign into your PayPal account. When you sign in to your PayPal account, your eBay and PayPal Verified Accounts will be linked.
• If there is already a linked PayPal account, check to make sure it is the correct one. Otherwise, remove the link and link to the correct one by clicking the Add PayPal Addresses button.

Please check your eBay account and PayPal account again to prevent any fail snipe bid.


JustSnipe Support


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