Wednesday, January 29, 2014

Emergency Hardware Maintenance Wednesday 22:30 29 Jan to Thursday 01:00 30 Jan 2014 -- (DB Server)

(22:30 January 29, 2014) We are required to perform emergency maintenace on the main database server between 2014-01-29 22:30:00 (GMT-7) -  2014-01-30 01:00:00 (GMT-7)

During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

During the maintenance period, you many not be able to ADD/UPDATE/DELETE any snipe.

The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support

Friday, January 24, 2014

Network Problem on the Database Server

(2:45 January 24, 2014) Update. Engineers found problem and fix the underlying hardware. All customers should now be able to access your account without any issue.

Some customers may see Error #8 with some of the snipes during the downtime. Please note that your snipe had been sent to eBay by a separate server. But due to the issue at the main database server, it could not update with the new correct information.

We are sorry for the inconvenience.

During the downtime, all pending snipes had been executed.

(0:15 January 24, 2014) Currently we experience network problem at the main database server. You may not be able to sign in to your JustSnipe account at the moment. Engineers are working to find the cause and fix the problem.

All snipes that have been scheduled are working fine.

We will post more update soon.

JustSnipe Support