Power Outage at the Datacenter

Starting from 20:45 of Friday 29 (Pacific), the main datacenter that we hosted experienced power outage due to severe storm in the area. As of now, engineers at the datacenter location are working to recover their system.

As a result of this outage, JustSnipe customers may have difficulties signing in to the their account. Some may not be able to setup new snipe, update, or delete snipes.

Despite this outage, our redundant servers are still working and sending snipes that have been scheduled earlier to eBay.

We will post more update soon. We are sorry for the inconvenience. Thank you

JustSnipe Support

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eBay Network Problem

Between 11:30 - 13:00 Apr 29, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and "Snipe Error #8" message. The issue happened sporadically to a few numbers of snipe. The issue seems to be resolved by eBay.

We are sorry for the inconvenience.

JustSnipe Support

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Scheduled System Maintenance Thursday 00:01 - 02:00 of 19 April 2012 (Pacific time zone)

JustSnipe will be performing servers maintenance to optimize the system. Users will not be able to schedule /add /update /modify /cancel any snipes.
Starting between

00:01 - 02:00 19 April 2012 Pacific Time
(07:01- 09:00 19 April 2012 GMT)

Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.



JustSnipe Support





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Hardware Upgrade

JustSnipe has scheduled a hardware upgrade to our servers on Thursday 12 April 2012 between 00:01 - 04:00 Pacific time zone. This upgrade is very crucial to the system performance.

During this time frame, you will not be able to access your JustSnipe account. All snipes will not be executed. Bids that have been scheduled will result in "Snipe Error".

Please use caution if you have snipes scheduled during this maintenace period. We are sorry for the short notification.

JustSnipe Support

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Database Server Error

As of 03:30 of March 22, 2012, the issue has been contained.

During the outage, snipes scheduled between 23:30 (Mar 21) to 3:30 (Mar 22) were not executed. Customers would experienced snipe error message and snipes were not placed.

We are sorry for the inconvenience.

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Starting from 23:30 Pacific of March 21, 2012, our main database server experiences problem that causes inaccessible to all of our services. We are looking into the issue.

During this time, your snipe may not be executed.

We will post more update soon. Sorry for the inconveneince.

JustSnipe Support

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eBay Network Problem

Starting 3:15 of Mar 8, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and "Snipe Error #8" message. The issue happened sporadically to a few numbers of snipe.




The problem is still not yet resolved. Please use caution during this time. We will post more update.



JustSnipe Support



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Intermittent eBay Network Problem

19:00 The issue seems to be resolved by itself.

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Starting 17:45 of Feb 15, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and  "Snipe Error #8"  message. The issue happened sporadically to a few numbers of snipe. 

The problem is still not yet resolved. Please use caution during this time. We will post more update.

JustSnipe Support

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Intermittent eBay Network Problem

Between 9:50 - 13:00 of 2/12/2012 , there seemed to be issue with eBay network and it caused some users to lose bid and receive "Snipe Error #0" and  "Snipe Error #8"  message. The issue happened sporadically throughout the day.  

As of now, the issue seems to be resolved by itself but we will keep monitoring eBay network. 

We are sorry for the inconvenience.

JustSnipe Support

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eBay Network Problem

we are seeing eBay network problem. The issue happens sporadically throughout the day. Especially around 12:00 - 15:00 (Pacific), our system received an empty page from eBay when sending your bid to eBay servers. 


The issue may cause some bids to fail. 


We are still monitoring the process closely.


As of now 17:00, the issue seems to be fixed by eBay.  


JustSnipe Support


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eBay Network Problem

Update. The issue seems to be fixed by eBay.

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December 11, 2011, we are seeing eBay network problem. The issue happens sporadically throughout the day. Especially around 16:00 - 16:20, our system received an empty page from eBay when sending your bid to eBay servers.

We are still monitoring the process closely and we will post more update.

JustSnipe Support

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Problems with JustSnipe Mobile

18:00 November 27, 2011
The problem with signing in to JustSnipe Mobile has now been fixed. If you still experienced the same issue, please send us an email and please include your mobile device name and model. Thank you

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We experience some problems with JustSnipe Mobile.  Users might not be able to sign-in or view any item through its mobile interface. The issues occur only to http://m.justsnipe.com site.

We will post more update when the issue is resolved. Sorry for the inconvenience.

JustSnipe Support

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Scheduled System Maintenance Wednesday 22:00 of November 23 - Thursday 04:00 of November, 2011

JustSnipe will be performing servers maintenance starting Wednesday 22:00 of November 23 - Thursday 04:00 of November, 2011 Pacific Time, to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support 

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New JustSnipe Add-on

Another way to schedule a new snipe with the new JustSnipe Add-on at
http://www.justsnipe.com/addon/ 

Snipe System Problem

We experienced failed bid between 1:00 - 3:00 (Pacific Time Zone) of November 6th, 2011. The issue affected a few number of users who had snipes during the time, the error message would show error #8 and bids were not executed. Engineers have been informed and they created a temporary workaround. The issue has now been contained.

We are sorry for the inconvenience.

JustSnipe Support

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Problems with Import from eBay Watch List Function

We have problem importing "Watch List" items from eBay due to eBay page format changes. We are working to correct the issue and will post more update soon. We are sorry for the inconvenience.

* The problem is not affecting any of the sniping function.

JustSnipe Support

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eBay Time Lost Sync

During 0:45 - 7:00 August 12 2011, We notice that time on eBay servers seemed to lose sync with the atomic clock by going slower than normal 20-25 seconds. It causes some bids to be registered on eBay as if they are being placed 20-25 seconds instead of 5 seconds.

As of now, the issue seems to be corrected by itself. 

JustSnipe Support
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Intermittent Network Connection Problem

Between 8:10 - 8:11 and - 11:30 - 11:34 of 5/1/2011 , there seemed to be issue with eBay network and it caused some users to lose bid and receive "Snipe Error" and "Auction Ended" message. The issue happened sporadically during that period. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account.

The issue was resolved by itself.

We are sorry for the inconvenience.

JustSnipe Support

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Sign in with your Facebook

You can now sign in to JustSnipe website with Facebook id. For the first time, an auction sniper website that allows user to sign in with Facebook. A simple sign in that unites your JustSnipe and Facebook together to make your life simpler.

https://www.justsnipe.com/auctions/signin.asp

JustSnipe: Bidding has never been this easy!

JustSnipe Support

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Introducing JustSnipe Mobile Edition

JustSnipe is launching its "Mobile Edition" at

http://m.justsnipe.com/

The website is a mini version of the "full site". You will be able to "Add New Snipe", "View Current Auction", "View Completed Auction", and "View JustWatch Auction". Some features are removed to allow contents to be loaded faster.

Currently this mobile edition is in "Beta phase". There may be some bugs that we have not known of. If you encounter any issue while browsing our mobile site from any of mobile browser, please let us know the problem (please include your cell phone brand/type/model).

Enjoy!


JustSnipe Support
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Intermittent Network Connection Problem

Between 12:50 - 13:10 of 1/17/2011 , connections from our servers were lost /or delayed and caused some users to lose bid and receive "Snipe Error" and "Auction Ended" message. The issue happened sporadically during that period. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account.

The issue was resolved by itself.

We are sorry for the inconvenience.

JustSnipe Support

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