Problem with PayPal Upgrade

Starting from 4:00 am of August 9 (Pacific), PayPal server has been having problem confirming back the payment.

If you have made the payment and still see your account in the free plan, try to sign out and sign back in again. If your account is still in the free plan, please contact us.

Remember to include your JustSnipe id (No password please) and/or the email receipt from PayPal to us. We can manually activate your account from our end.

If you have any questions, please do not hesitate to contact us.
Thank you

JustSnipe Support

=====

Emergency System Maintenance 00:00 - 02:00 7/13/2012

JustSnipe is performing system maintenance starting btween 00:00 - 02:00 7/13/2012  (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed and generate "Snipe Error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

Power Outage at the Datacenter

Starting from 20:45 of Friday 29 (Pacific), the main datacenter that we hosted experienced power outage due to severe storm in the area. As of now, engineers at the datacenter location are working to recover their system.

As a result of this outage, JustSnipe customers may have difficulties signing in to the their account. Some may not be able to setup new snipe, update, or delete snipes.

Despite this outage, our redundant servers are still working and sending snipes that have been scheduled earlier to eBay.

We will post more update soon. We are sorry for the inconvenience. Thank you

JustSnipe Support

=====

eBay Network Problem

Between 11:30 - 13:00 Apr 29, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and "Snipe Error #8" message. The issue happened sporadically to a few numbers of snipe. The issue seems to be resolved by eBay.

We are sorry for the inconvenience.

JustSnipe Support

=====

Scheduled System Maintenance Thursday 00:01 - 02:00 of 19 April 2012 (Pacific time zone)

JustSnipe will be performing servers maintenance to optimize the system. Users will not be able to schedule /add /update /modify /cancel any snipes.
Starting between

00:01 - 02:00 19 April 2012 Pacific Time
(07:01- 09:00 19 April 2012 GMT)

Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.



JustSnipe Support





=====

Hardware Upgrade

JustSnipe has scheduled a hardware upgrade to our servers on Thursday 12 April 2012 between 00:01 - 04:00 Pacific time zone. This upgrade is very crucial to the system performance.

During this time frame, you will not be able to access your JustSnipe account. All snipes will not be executed. Bids that have been scheduled will result in "Snipe Error".

Please use caution if you have snipes scheduled during this maintenace period. We are sorry for the short notification.

JustSnipe Support

=====

Database Server Error

As of 03:30 of March 22, 2012, the issue has been contained.

During the outage, snipes scheduled between 23:30 (Mar 21) to 3:30 (Mar 22) were not executed. Customers would experienced snipe error message and snipes were not placed.

We are sorry for the inconvenience.

-----
Starting from 23:30 Pacific of March 21, 2012, our main database server experiences problem that causes inaccessible to all of our services. We are looking into the issue.

During this time, your snipe may not be executed.

We will post more update soon. Sorry for the inconveneince.

JustSnipe Support

=====

eBay Network Problem

Starting 3:15 of Mar 8, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and "Snipe Error #8" message. The issue happened sporadically to a few numbers of snipe.




The problem is still not yet resolved. Please use caution during this time. We will post more update.



JustSnipe Support



=====

Intermittent eBay Network Problem

19:00 The issue seems to be resolved by itself.

-----

Starting 17:45 of Feb 15, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and  "Snipe Error #8"  message. The issue happened sporadically to a few numbers of snipe. 

The problem is still not yet resolved. Please use caution during this time. We will post more update.

JustSnipe Support

=====

Intermittent eBay Network Problem

Between 9:50 - 13:00 of 2/12/2012 , there seemed to be issue with eBay network and it caused some users to lose bid and receive "Snipe Error #0" and  "Snipe Error #8"  message. The issue happened sporadically throughout the day.  

As of now, the issue seems to be resolved by itself but we will keep monitoring eBay network. 

We are sorry for the inconvenience.

JustSnipe Support

=====

eBay Network Problem

we are seeing eBay network problem. The issue happens sporadically throughout the day. Especially around 12:00 - 15:00 (Pacific), our system received an empty page from eBay when sending your bid to eBay servers. 


The issue may cause some bids to fail. 


We are still monitoring the process closely.


As of now 17:00, the issue seems to be fixed by eBay.  


JustSnipe Support


=====

eBay Network Problem

Update. The issue seems to be fixed by eBay.

-----
December 11, 2011, we are seeing eBay network problem. The issue happens sporadically throughout the day. Especially around 16:00 - 16:20, our system received an empty page from eBay when sending your bid to eBay servers.

We are still monitoring the process closely and we will post more update.

JustSnipe Support

=====

Problems with JustSnipe Mobile

18:00 November 27, 2011
The problem with signing in to JustSnipe Mobile has now been fixed. If you still experienced the same issue, please send us an email and please include your mobile device name and model. Thank you

-----

We experience some problems with JustSnipe Mobile.  Users might not be able to sign-in or view any item through its mobile interface. The issues occur only to http://m.justsnipe.com site.

We will post more update when the issue is resolved. Sorry for the inconvenience.

JustSnipe Support

=====

Scheduled System Maintenance Wednesday 22:00 of November 23 - Thursday 04:00 of November, 2011

JustSnipe will be performing servers maintenance starting Wednesday 22:00 of November 23 - Thursday 04:00 of November, 2011 Pacific Time, to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support 

=====

New JustSnipe Add-on

Another way to schedule a new snipe with the new JustSnipe Add-on at
http://www.justsnipe.com/addon/ 

Snipe System Problem

We experienced failed bid between 1:00 - 3:00 (Pacific Time Zone) of November 6th, 2011. The issue affected a few number of users who had snipes during the time, the error message would show error #8 and bids were not executed. Engineers have been informed and they created a temporary workaround. The issue has now been contained.

We are sorry for the inconvenience.

JustSnipe Support

=====

Problems with Import from eBay Watch List Function

We have problem importing "Watch List" items from eBay due to eBay page format changes. We are working to correct the issue and will post more update soon. We are sorry for the inconvenience.

* The problem is not affecting any of the sniping function.

JustSnipe Support

=====

eBay Time Lost Sync

During 0:45 - 7:00 August 12 2011, We notice that time on eBay servers seemed to lose sync with the atomic clock by going slower than normal 20-25 seconds. It causes some bids to be registered on eBay as if they are being placed 20-25 seconds instead of 5 seconds.

As of now, the issue seems to be corrected by itself. 

JustSnipe Support
=====

Intermittent Network Connection Problem

Between 8:10 - 8:11 and - 11:30 - 11:34 of 5/1/2011 , there seemed to be issue with eBay network and it caused some users to lose bid and receive "Snipe Error" and "Auction Ended" message. The issue happened sporadically during that period. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account.

The issue was resolved by itself.

We are sorry for the inconvenience.

JustSnipe Support

=====

Sign in with your Facebook

You can now sign in to JustSnipe website with Facebook id. For the first time, an auction sniper website that allows user to sign in with Facebook. A simple sign in that unites your JustSnipe and Facebook together to make your life simpler.

https://www.justsnipe.com/auctions/signin.asp

JustSnipe: Bidding has never been this easy!

JustSnipe Support

=====

Introducing JustSnipe Mobile Edition

JustSnipe is launching its "Mobile Edition" at

http://m.justsnipe.com/

The website is a mini version of the "full site". You will be able to "Add New Snipe", "View Current Auction", "View Completed Auction", and "View JustWatch Auction". Some features are removed to allow contents to be loaded faster.

Currently this mobile edition is in "Beta phase". There may be some bugs that we have not known of. If you encounter any issue while browsing our mobile site from any of mobile browser, please let us know the problem (please include your cell phone brand/type/model).

Enjoy!


JustSnipe Support
=====

Intermittent Network Connection Problem

Between 12:50 - 13:10 of 1/17/2011 , connections from our servers were lost /or delayed and caused some users to lose bid and receive "Snipe Error" and "Auction Ended" message. The issue happened sporadically during that period. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account.

The issue was resolved by itself.

We are sorry for the inconvenience.

JustSnipe Support

=====

Temporary Site of the Old Interface

As everyone has noticed, we have changed our interface to a new one (after too many years). But for those of you who still like the old one, we still keep the interface temporary at
http://old.justsnipe.com/

Please note that the old interface may contain some bugs and we are not able to fix them at this time.

The new interface might still need more improvements and we welcome your suggestions. Anything that you would like to see, do let us know.

Thank you,


JustSnipe Support
=====

New Interface Implementation

Correction:
The implemention will be performed on Tuesday 11 January 2011
21:01 - 23:00 Pacific Time.

-----
We will be implementing new interface to JustSnipe website on Tuesday 12 January 2011 between 21:01 - 23:00. We do not expect any downtime from this implementation.


JustSnipe Support
=====

New JustSnipe Interface

We are testing the new JustSnipe interface at
http://devsite2.justsnipe.com

Let us know what you think of the design.
Give us some feedback!

We expect to roll out the new interface in the next few weeks.

Thank you,


JustSnipe Support
=====

Network Connection Problem

Between 18:00 - 19:10 of 9/2/2010 , connections from our servers were lost /or delayed and caused some users to lose bid and receive "Snipe Error" and "Auction Ended" message. The issue happened sporadically during that period. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account.

The issue was resolved by itself.

We are sorry for the inconvenience.

JustSnipe Support

=====

Scheduled Hardware Maintenance Monday 23:00 of August 9 - Tuesday 04:00 of August 10, 2010

0:01 8/10/2010 While we are performing the maintenance, users may access our temporary website at

http://xsite3.justsnipe.com/

We will post more info as soon as we can.


-----

JustSnipe will be performing servers maintenance starting Monday 23:00 of August 9 - Tuesday 04:00 of August 10, 2010 Pacific Time, to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

Emergency System Maintenance 23:00 7/22/2010 - 03:00 7/23/2010

JustSnipe is performing system maintenance starting around Thursday 23:00 7/22/2010 - Friday 03:00 7/23/2010 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

Importing Watch Item is Temporary Down

7/15/10 18:00, The Importing from eBay Watch Items is now working.


-----
7/12/10 06:15, Currently "Import" feature is temporary down due to change in eBay page format. We are working to correct the issue.

All sniping functions are working without any problem. Only importing from eBay watch list is not functioned.

We will post more update.


JustSnipe Support

=====

Scheduled Hardware Maintenance Thursday 23:00 of June 24 - Friday 03:00 of June 25, 2010

JustSnipe will be performing servers maintenance starting Thursday 23:00 of June 24 - Friday 03:00 of June 25, 2010 Pacific Time, to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

=====

Emergency System Maintenance 3:20 - 3:50 6/24/2010

JustSnipe is performing network maintenance starting around 3:20 - 3:50 6/24/2010 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for auction sniper.We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

Snipe Group is Temporary Disable

Snipe Group feature is temporary disable due to changes in eBay page format and caused our system to mis-interpret the result page . Engineer is working to find a solution for the new page format.

Users who already have scheduled bid to the snipe group must manually delete items out of the group to avoid bid being placed when condition is already met.

We are sorry for the inconvenience.


JustSnipe Support

=====

Emergency System Maintenance 7:40 - 8:00 6/20/2010

JustSnipe is performing network maintenance starting around 7:40 - 8:00 6/20/2010 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Certain parts of our website will not be accessible and may generate "Temporary Error" message.This maintenance is necessary in order to provide your service with high availability offerings for auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

Network Connection Problem

Between 0:00 - 01:30 of 6/17/2010 , connections from our servers were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically during that period. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account.

The issue was resolved by itself.

We are sorry for the inconvenience.


JustSnipe Support

=====

JustSnipe on Facebook Application

JustSnipe on Facebook Application

JustSnipe is launching its 1st Facebook Application that links your JustSnipe and Facebook accounts together. You will be able to access your JustSnipe account through Facebook and checking your snipe status without leaving Facebook.

Visit JustSnipe on Facebook Application Profile:
http://www.facebook.com/apps/application.php?id=112486542125088



How to setup for the 1st time

1. Visit: http://apps.facebook.com/justsnipe/
2. Allow Access to your Facebook Public Information.
3. Inside "JustSnipe on Facebook Application", click "Setup" tab.
4. Enter your JustSnipe Id and Password and click "Link" button.

Current version will allow only viewing of your "Current" and "Completed" snipe orders. We are working to add more features into this application.

JustSnipe is an online auction sniper service providing free automated bidding system to eBay auction.

JustSnipe Support

=====

Problem Adding New Snipe (#2)

10:00 3/17/10
We have implemented a temporary fix to the problem.
Users should now be able to schedule new snipe.

There are a few other features that still not working properly -- "Importing from eBay Watch List" and "Hourly Price Check".

We will post more update soon.



-----
8:49 3/17/10
We are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe.Engineers are working to fix the issue.We will post more update.

All snipes that have been scheduled are working fine.

Sorry for the inconvenience.

JustSnipe Support

=====

Problem Adding New Snipe

As of now (18:00), the issue has been resolved. Users should be able to schedule new snipes.

No snipes have been missed from this outage. The issue only limited to ability to schedule new snipe orders.

Again, we are sorry for the inconvenience.


-----

Starting today, we are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe.

Engineers are working to fix the issue.
We will post more update.


All snipes that have been scheduled are working fine.


Sorry for the inconvenience.


JustSnipe Support

=====

Network Connection Problem

Network Connection Problem

Between 14:45 - 15:30 of 5/12/2009 , connections from our servers were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account during this time period.

Network engineers have been notified and fixed the issue.


Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

=====

System Maintenance 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009

System Maintenance 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009

JustSnipe is performing System maintenance starting around 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009 (Pacific Time), to optimize our system.Snipe orders during this time may not be executed. Users will not be able to schedule new snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

Problems When Import Watch Items from eBay Watch List

2/12/2009 17:00. We are aware of issues when trying to import watch items from eBay. The issue has been fixed.

In the past few weeks, eBay had changed its page format on the watch list page that caused problem when we try to transfer the list from your account. We have found the cause and find a solution to have the importing feature working again. However, this feature might not still be stable. Please let us know if you find a problem or cannot import the watch list items from your account.


JustSnipe Support

=====

System Maintenance 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009

System Maintenance 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009

JustSnipe is performing System maintenance starting around 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009 (Pacific Time), to optimize our system.

Snipe orders during this time may not be executed. Users will not be able to schedule new snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

Emergency System Maintenance 18:00 - 22:15 of Jan 16, 2009

Emergency System Maintenance 18:00 - 22:15 of Jan 16, 2009

JustSnipe is performing System maintenance starting around 18:00 - 22:15 of Jan 16, 2009 (Pacific Time), to optimize our network system.

Users will not be able to schedule new snipes.
Automated Price Check will not be available.
Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

=====

eBay is Making Winning Bidder IDs Anonymous

In the past few days (starting around 11/10/2008), eBay started to make the winning bidder IDs anonymous.

http://www2.ebay.com/aw/core/200810281156252.html

This effort is to protect bidders from malicious emails and to increase security in eBay. Though, it would prevent "Snipe Group" feature to work effectively. Because our system needs to check the winning bidder at the end of auction to determine the winner. And, with this new security implementation, our system can only pickup the anonymized id such as x***y.



All systems and bidding processes are working without any problem.


- Please do not use "Snipe Group" during this time.
- Winning bidder may not display the correct winner ID.
- Winning bidder may display an ID of the seller.


We will post more update for this issue.


JustSnipe Support

=====

eBay Page Format Changed

This Issue has been fixed. Please let us know if you find any problem (especially ending time) after you have scheduled a snipe. We need your input to fine tune the program. Thank you.

-----
Starting around 12:00 of 10/31/08, page format on eBay has been changed and caused problem to our system. The new change rendered our system to miscalculate ending time of auction. Some users may experience snipe being placed too early and some users may experience snipe being placed too late (with error "Auction Ended Early").

Currently, engineer is working to correct the issue. We are sorry for the inconvenience.


JustSnipe Support

=====