Hardware Maintenance on May 7, 2015 - May 8, 2015

Update 00:25 - 05/08/2015
The maintenance is now completed. However we will keep monitoring if there is any problems that may occur in the next 2-3 hours.

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JustSnipe will perform hardware maintenance in the evening of the following date.

# Thursday 05/07/2015
Time: 23:00 - 23:59 (UTC-7) 
Pacific Daylight Time
 

# Friday 05/08/2015
Time: 00:00 - 02:59 (UTC-7)
Pacific Daylight Time


The maintenance duration will take approximately 4 hours. This maintenance is very crucial to the system performance.

During this time frame, you will not be able to access your JustSnipe account. All snipes will not be executed. Bids that have been scheduled will result in "Snipe Error".

Please use caution if you have snipes scheduled during this maintenance period. We are sorry for the short notification.

JustSnipe Support

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Email Notification Outage for Some Email Addresses

Currently some users with email at yahoo.com (or those whose providers are using the same infrastructure at Yahoo) may not be able to receive any email notification sending from us.

These emails include:
- JustSnipe Sign In/Password Reset.
- JustSnipe Below-bid notification.

Engineers have been notified of the issue and they are working to correct the problem. However we do not have any estimate time when it will be fixed.

The issue has no affect on the bid/snipe. Your bid will still be sent to eBay.

For those who needs assistance to reset the JustSnipe sign in, please send your question to support@justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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Automated Price Checking is Down

(03:30 Feb 16, 2015) The issue has now been corrected. Everything is now back to normal.

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Currently the price check system is temporarily down. The current price of auction in your JustSnipe account may not reflect the current or correct price. We are working to fix the issue and we will post more update soon.

The issue does not affect the snipe system. Your bids are being sent to eBay without any problems.

We are sorry for the inconvenience.


JustSnipe Support

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Database Server Problem - Oct 16

Starting from Thursday 06:30 (UTC-7)  of October 16, 2014, we experience problems at the database server.

You may receive "Server Error" when visiting your account. Some users who had snipe pending starting from 6:30 may receive "Snipe Error #8".

We are looking into issues and will post more update. We are sorry for the inconvenience.

JustSnipe Support

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Problems at JustSnipe Secondary System - Oct 8

Update (08:15), the issue has now been resolved. As stated earlier, all scheduled snipes were sent out to eBay without any problem.

We are sorry for the inconvenience.

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From 04:00 of October 8, 2014 (Pacific), JustSnipe experienced problems at the secondary system and caused problem when signing in to your JustSnipe account with message displaying "Server Error".

We are working to find a solution to this problem and will post more update soon.

The issue only impacts to some accounts. Also, the issue does not cause any problem for snipe execution. All snipes are sent to eBay without any problem.

Thank you,

JustSnipe Support

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Problems at JustSnipe Secondary System

Update (18:00), the issue has now been resolved. As stated earlier, all scheduled snipes were sent out to eBay without any problem.

We are sorry for the inconvenience.

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From 10:00 of October 4, 2014 (Pacific), JustSnipe experienced problems at the secondary system and caused problem when signing in to your JustSnipe account with message displaying "Server Error".

We are working to find a solution to this problem and will post more update soon.

The issue only impacts to some accounts. Also, the issue does not cause any problem for snipe execution. All snipes are sent to eBay without any problem.

Thank you,

JustSnipe Support

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System Maintenance on 09/25/2014 and 09/26/2014

JustSnipe will perform system maintenance in the evening of the following date.

#1 Thursday 09/25/2014
Time: 22:00 - 23:59 (UTC-7)

#2 Friday 09/26/2014
Time: 23:00 - 05:00 (UTC-7) of the following day.

This maintenance is important for the system. During the maintenance windows, we expect some downtime. You may not be able to sign in, add, update, and delete any snipe in your JustSnipe account. Some snipes may not be executed and may cause missing bid.

Please use caution during these maintenance periods. We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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Increasing Servers Capacity

Starting today we are increasing the number of bidding servers over the weekend in case eBay has the usual "weekend hiccup".

At the time, the additional servers will be serving snipes for members in the Value Membership Plan.

Thank you,

JustSnipe Support

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Sep 14 eBay System Problem

(Update 12:30) The issue seems to stopped around 8:30 but please take precaution if you have any important auction today. Statistically the issue may reoccur again around 18:00.
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From 3:30 of September 14, 2014, we are seeing error message from eBay when our system tried to place bid on the "Place Bid" page. The network response from eBay was timing out.

Please use caution during this time.

We will post more update soon.

JustSnipe Support

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Intermitten eBay Problem

From 17:45 of September 7, 2014, we are seeing intermittent eBay error response with messages requesting to "Enter a verification code to continue" with CAPTCHA code.

Lately, the eBay error would appears around 18:00 - 20:00 of Sunday evening when the traffic is the highest of the week.

The issue does not occur to all snipes but seems to be random. If you have any snipe pending during this time, please use caution.


JustSnipe Support

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