Problem Adding New Snipe

As of now (18:00), the issue has been resolved. Users should be able to schedule new snipes.

No snipes have been missed from this outage. The issue only limited to ability to schedule new snipe orders.

Again, we are sorry for the inconvenience.


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Starting today, we are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe.

Engineers are working to fix the issue.
We will post more update.


All snipes that have been scheduled are working fine.


Sorry for the inconvenience.


JustSnipe Support

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Network Connection Problem

Network Connection Problem

Between 14:45 - 15:30 of 5/12/2009 , connections from our servers were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account during this time period.

Network engineers have been notified and fixed the issue.


Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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System Maintenance 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009

System Maintenance 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009

JustSnipe is performing System maintenance starting around 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009 (Pacific Time), to optimize our system.Snipe orders during this time may not be executed. Users will not be able to schedule new snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Problems When Import Watch Items from eBay Watch List

2/12/2009 17:00. We are aware of issues when trying to import watch items from eBay. The issue has been fixed.

In the past few weeks, eBay had changed its page format on the watch list page that caused problem when we try to transfer the list from your account. We have found the cause and find a solution to have the importing feature working again. However, this feature might not still be stable. Please let us know if you find a problem or cannot import the watch list items from your account.


JustSnipe Support

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System Maintenance 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009

System Maintenance 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009

JustSnipe is performing System maintenance starting around 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009 (Pacific Time), to optimize our system.

Snipe orders during this time may not be executed. Users will not be able to schedule new snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Emergency System Maintenance 18:00 - 22:15 of Jan 16, 2009

Emergency System Maintenance 18:00 - 22:15 of Jan 16, 2009

JustSnipe is performing System maintenance starting around 18:00 - 22:15 of Jan 16, 2009 (Pacific Time), to optimize our network system.

Users will not be able to schedule new snipes.
Automated Price Check will not be available.
Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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eBay is Making Winning Bidder IDs Anonymous

In the past few days (starting around 11/10/2008), eBay started to make the winning bidder IDs anonymous.

http://www2.ebay.com/aw/core/200810281156252.html

This effort is to protect bidders from malicious emails and to increase security in eBay. Though, it would prevent "Snipe Group" feature to work effectively. Because our system needs to check the winning bidder at the end of auction to determine the winner. And, with this new security implementation, our system can only pickup the anonymized id such as x***y.



All systems and bidding processes are working without any problem.


- Please do not use "Snipe Group" during this time.
- Winning bidder may not display the correct winner ID.
- Winning bidder may display an ID of the seller.


We will post more update for this issue.


JustSnipe Support

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eBay Page Format Changed

This Issue has been fixed. Please let us know if you find any problem (especially ending time) after you have scheduled a snipe. We need your input to fine tune the program. Thank you.

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Starting around 12:00 of 10/31/08, page format on eBay has been changed and caused problem to our system. The new change rendered our system to miscalculate ending time of auction. Some users may experience snipe being placed too early and some users may experience snipe being placed too late (with error "Auction Ended Early").

Currently, engineer is working to correct the issue. We are sorry for the inconvenience.


JustSnipe Support

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Problem Adding New Snipe for Auction Listed in eBay France and Germany

Update (18:00 10/30/08), we have implemented a temporary fix for this problem. You should be able to schedule snipe again. If there is any problem, please let us know the auction number.

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Starting today (10/28/08), we are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe for auction listed in eBay France or Germany.

The issue occurs mostly to auction that offers "Personal Check" as the only payment method. Other auctions that offer other methods of payment (or combination of payment plus "Personal Check") does not affect with this issue.

Currently we are working to find a workaround or any permanent solution.


JustSnipe Support


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eBay Verification Image on Account with Weak Password

In the past couple of days, we have noticed that some users experienced failed bid with "Snipe error" message. This issue occurs to those account with weak password combination.

Recently, eBay has been blocking users with weak password combination. If you are getting "Snipe Error" message, you should try to change your password combination on eBay to a stronger one (with letters, numbers, and capital letters). Once you have done so and then updated your eBay information on JustSnipe accordingly, you can rest assured that our service will be able to successfully place bids on your behalf.

***
Note that, some users may not see this warning when signing in to their eBay account but the warning may be seen from our automated system.
***

Also, please use a different set of JustSnipe id/password and eBayid/password to increase your security. At JustSnipe, we treat yourJustSnipe id/password and eBay id/password as 2 separate entities. Westore and encrypt your JustSnipe id/password and eBay id/password indifferent places for securities.

You will only need to enter your eBay id/password once during theregistration. After that when you sign in to JustSnipe, use JustSnipeid/password. Your eBay information will be used by our server duringbid sniping only.

To update your JustSnipe id:
http://www.justsnipe.com/auctions/kbase/content_by_cat.asp?contentid=138

To update your eBay id:
http://www.justsnipe.com/auctions/kbase/content_by_cat.asp?contentid=139


JustSnipe Support

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