eBay is Making Winning Bidder IDs Anonymous

In the past few days (starting around 11/10/2008), eBay started to make the winning bidder IDs anonymous.

http://www2.ebay.com/aw/core/200810281156252.html

This effort is to protect bidders from malicious emails and to increase security in eBay. Though, it would prevent "Snipe Group" feature to work effectively. Because our system needs to check the winning bidder at the end of auction to determine the winner. And, with this new security implementation, our system can only pickup the anonymized id such as x***y.



All systems and bidding processes are working without any problem.


- Please do not use "Snipe Group" during this time.
- Winning bidder may not display the correct winner ID.
- Winning bidder may display an ID of the seller.


We will post more update for this issue.


JustSnipe Support

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eBay Page Format Changed

This Issue has been fixed. Please let us know if you find any problem (especially ending time) after you have scheduled a snipe. We need your input to fine tune the program. Thank you.

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Starting around 12:00 of 10/31/08, page format on eBay has been changed and caused problem to our system. The new change rendered our system to miscalculate ending time of auction. Some users may experience snipe being placed too early and some users may experience snipe being placed too late (with error "Auction Ended Early").

Currently, engineer is working to correct the issue. We are sorry for the inconvenience.


JustSnipe Support

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Problem Adding New Snipe for Auction Listed in eBay France and Germany

Update (18:00 10/30/08), we have implemented a temporary fix for this problem. You should be able to schedule snipe again. If there is any problem, please let us know the auction number.

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Starting today (10/28/08), we are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe for auction listed in eBay France or Germany.

The issue occurs mostly to auction that offers "Personal Check" as the only payment method. Other auctions that offer other methods of payment (or combination of payment plus "Personal Check") does not affect with this issue.

Currently we are working to find a workaround or any permanent solution.


JustSnipe Support


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eBay Verification Image on Account with Weak Password

In the past couple of days, we have noticed that some users experienced failed bid with "Snipe error" message. This issue occurs to those account with weak password combination.

Recently, eBay has been blocking users with weak password combination. If you are getting "Snipe Error" message, you should try to change your password combination on eBay to a stronger one (with letters, numbers, and capital letters). Once you have done so and then updated your eBay information on JustSnipe accordingly, you can rest assured that our service will be able to successfully place bids on your behalf.

***
Note that, some users may not see this warning when signing in to their eBay account but the warning may be seen from our automated system.
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Also, please use a different set of JustSnipe id/password and eBayid/password to increase your security. At JustSnipe, we treat yourJustSnipe id/password and eBay id/password as 2 separate entities. Westore and encrypt your JustSnipe id/password and eBay id/password indifferent places for securities.

You will only need to enter your eBay id/password once during theregistration. After that when you sign in to JustSnipe, use JustSnipeid/password. Your eBay information will be used by our server duringbid sniping only.

To update your JustSnipe id:
http://www.justsnipe.com/auctions/kbase/content_by_cat.asp?contentid=138

To update your eBay id:
http://www.justsnipe.com/auctions/kbase/content_by_cat.asp?contentid=139


JustSnipe Support

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Intermittent Network Connection Problem

Intermittent Network Connection Problem.

From 0:01 - 6:30 of 9/30/2008 , connections from our servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan.

Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account during this time period.

We have reset the network connection and the problem seems to be disappeared.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Automatic Auction Price Checking is Down for Maintenance

Automatic Auction Price Checking is Down for Maintenance

(20:00 Sep 2, 2008) Currently we are turning off hourly automated price check for maintenance. Auction price may not be updated automatically. You will have to click the auction link in order to view current auction price.

We expect the maintenance will be finished at 8:00 Sep 3, 2008.

We are sorry for the inconvenience and short notification.


JustSnipe Support

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Emergency System Maintenance 16:00 - 16:15 of Aug 12, 2008

Emergency System Maintenance 16:00 - 16:15 of Aug 12, 2008

JustSnipe is performing network maintenance starting around 16:00 - 16:15 of Aug 12, 2008 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Introducing a New Snipe Group (Beta)

Introducing a New Snipe Group (Beta)

(8/6/2008) Snipe Group is now open for public beta testing. Snipe Group is an advance feature at JustSnipe that allows you to win a certain numbers of auction and automatically cancel remaining auction in a "Snipe Group List" when the condition is fulfilled. This feature is available to all users (both free and paid subscription plan).

http://www.justsnipe.com/auctions/tools/snipegroup_introduction.asp


The system has been working fine with great result in our test environment. Please note that this feature is still in beta phase. There can be bugs and issues. Please let us know if you find problems or have any feedback.
## # Snipe Group Limitation ##

• Creating a new Snipe Group


• Adding a Snipe into Group


• Viewing Snipe Group

JustSnipe Support

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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding on July 6, 2008

Throughout the day, we are seeing eBay page slow-non responding. The issue sporadically affects auction ending between 19:52 - 19:59. Some users may be losing bid with the error message "Snipe Error".

Currently (20:15), the issue seems be resolved by itself. We will be monitoring any problem in the next 12 hours.

JustSnipe Support

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Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 03:00 of June 20, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 02:00 of June 17, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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eBay Verification Image

eBay Verification Image
From 13:25 5/26/08, eBay starts to place a verification image (CAPTCHA) on eBay sign-in page and it causes a warning " ... You may either have a warning in your eBay account ... " when you sign in to JustSnipe account.

At this time, some of bidding servers are NOT affected by this implementation but please use caution if you have bid that is ending in the next few hours. If eBay starts to block certain IP address a lot of users may experience lost bids due to CAPTCHA implementation.

We will post more update.


JustSnipe Support


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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding

(5/7/08) We are seeing sporadically eBay page slow-non responding between 19:00-19:35. The issue affects many users both members in the free and paid plan. Some users may be losing bid with the error message "Snipe Error".

Currently (20:30), the issue seems be resolved by itself. We will be monitoring any problem in the next 12 hours.

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We notice that the similar issue has been occurring between 19:00 - 19:45 in past 5-6 days. All of the snipe orders were executed from our servers and arrived on eBay sign-in page on time. The delay occurred when snipe order reached eBay bidding server (offer.ebay.com). It seems that some of eBay bidding server (offer.ebay.com) might have issues with the atomic time clock.

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JustSnipe Support

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Linked PayPal and eBay Account

Linked PayPal and eBay Account.

Lately, eBay implemented a more strict buyer requirement, especially the linked ebay id and PayPal account. When the auction is listed with PayPal payment only (no other forms of payment accepted), eBay system would automatically require a link between eBay id and PayPal account.

Also, some people have reported that their accounts have already linked but the link between eBay id and PayPal may be broken.

To ensure that your bid will not fail, please re-establish the link between eBay - PayPal.

Linking your eBay account to your PayPal account:
http://pages.ebay.com/help/account/ebay-payments-my-payments.html#linking

• Sign into your eBay account and click on "My eBay"
• From the left column of My eBay, under My Account, click the “Addresses” link.
• On the Addresses page, click the “View all shipping addresses” link.
• In the "About Addresses” section, check if there is any PayPal Account currently linked to this eBay account. If no current link, click the Add PayPal Addresses button and sign into your PayPal account. When you sign in to your PayPal account, your eBay and PayPal Verified Accounts will be linked.
• If there is already a linked PayPal account, check to make sure it is the correct one. Otherwise, remove the link and link to the correct one by clicking the Add PayPal Addresses button.

Please check your eBay account and PayPal account again to prevent any fail snipe bid.


JustSnipe Support


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Problem when Schedule New Snipe

Problem when Schedule New Snipe

4/19/08 18:45. The issue has been resolved. If you are still getting the same error or noticing any unusual display, please let us know the auction number.

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Starting from 14:45, Users may experience problems when scheduling new snipes with error message stated "Internal Eror" message. The issue affects only new scheduling process. All snipe orders that have already been scheduled are executed and submitted to eBay without any problem.

We are working to correct the issue and will post more update.

Sorry for the inconvenience.

JustSnipe Support

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Daylight Saving Time on Sunday 9th 2008

Daylight Saving Time on Sunday 9th 2008

At 02:00 (local time) Sunday 9th, 2008, clocks in the United States begin Daylight Saving Time, clocks spring forward from 1:59 a.m. to 3:00 a.m.

Our system has been adjusted for this change and we do not expect any issue. But we have our engineers on stand by in case if there is any problem with eBay servers.


JustSnipe Support

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Database Server Upgrade 00:01 - 04:00 Friday Mar 7, 2008

Database Server Upgrade 00:01 - 04:00 Friday Mar 7, 2008

JustSnipe will be upgrading a main database server between

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00:01 - 04:00 (AM) Friday Mar 7, 2008 (Pacific Time) (GMT-8).

08:01 - 12:00 Friday Mar 7, 2008 (UTC)
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During the upgrade, we need to turn off all connections to our main database server which means that no users can perform any adding/deleting/cancelling snipe orders. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This upgrade is crucial and necessary in order for us to provide a better auction sniper software.

Any snipe orders that are scheduled to be executed during this time frame may not be processed or sent to eBay.
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JustSnipe Support


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Network Connection Problem

Intermittent Network Connection Problem (3/2/2008 18:25).

(3/2/2008 18:25 - 18:34) Connections from our main bidding servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem to both users in the free plan and some members in the paid plan.

Although, the issues seem to be disappeared without any intervention from our engineers, please use cautions during this period.
Sorry for any inconvenience.

JustSnipe Support

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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding

(1/31/08) Throughout the day, we are seeing eBay page slow-non responding. The issue sporadically affects many users and it was intensified between 11:00 - 13:00. Some users may be losing bid with the error message "Snipe Error".

Currently (17:35), the issue seems be resolved by itself.
We will be monitoring any problem in the next 12 hours.


JustSnipe Support

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eBay Slow Responding Connections

eBay Slow Responding Connections.

From 15:30 - 17:00 of 1/15/2008, we are experiencing slow connection and page not responding to multiple eBay servers. Users who had snipes scheduled during that time may be receiving "snipe error" message. The issue happened sporadically.

Though eBay admitted that there was an issue but different time frame.
http://www2.ebay.com/aw/announce.shtml
http://www2.ebay.com/aw/core/200801150957401.html


We will be monitoring any problem in the next 12 hours.

JustSnipe Support

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