Between 19:00 - 19:30 (Pacific) of August 26, 2019, there were intermittent network problems that caused snipe to fail during that time.
Currently, we experience network connection problem with one of the front-end servers. Engineers have been notified and they are working to solve this issue.
We will provide updates shortly. Sorry for the inconvenience.
Thank you,
JustSnipe Support
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Update 07:00
The issue seems to occur sporadically after 01:30 to 06:45 and it causes some users to miss bids with Error #8.
The issue caused problems to "some" of the snipe during the time. We have fixed the issue. However, please use caution in the next 24 hours.
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Between 01:15 - 01:30 (Pacific - UTC-8) of November 6, 2018, some of our servers experienced problems that caused "Server Error" and missing bids during the time period.
The issue has been resolved.
We are sorry for the inconvenience.
JustSnipe Support
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Update:
Currently we have created a patch that will reduce "Network Timeout" error on page "Active", "Win", and "Didn't Win" page.
The "Network Timeout" error may still occur in "JustWatch" page.
With the patch that we installed, some features such as "Ship to country", "Seller feedback", and "Image size" may not displayed correctly.
We will be working on the permanent fix to restore all features back.
Again, we do apologize for the inconvenience that may cause.
JustSnipe Support
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Some users may experience "Network Timeout" error message being shown on "Active" or "Snipe" page. We are aware of the issue and we are working to correct the problem.
In the mean time, please use
https://old.justsnipe.com/
to access your JustSnipe account.
Please note that it might take time to fix this issue but we are working diligently to solve the problem. We apologize for the inconvenience.
JustSnipe Support
=====
Starting from March 19, 2018 22:00 (Pacific), we are doing emergency maintenance on http://old.justsnipe.com
You may encounter outage and may have some difficulties accessing the site during this time. We will update you again once the maintenance is completed.
All snipes will be executed as normal. The outage occurs only to the web interface at old.justsnipe.com.
We are sorry for the inconvenience.
JustSnipe Support
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Currently we notice that PayPal does not send notification to our server for payment confirmation.
If you have made the payment and still see your account in the free
plan, try to sign out and sign back in again. If your account is still
in the free plan, please contact us.
Remember to include your JustSnipe id (No password please) and/or the
email receipt from PayPal to us. We can manually activate your account
from our end.
If you have any questions, please do not hesitate to contact us.
Thank you
JustSnipe Support
=====
Update 2018-01-22 17:30 (Pacific)
The issue has now been resolved.
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Currently, users may experience "Server Error" when trying to add new snipe through https://old.justsnipe.com. Engineers are working to fix this issue.
The issue only occurs at https://old.justsnipe.com and does not affect the snipe execution, you can still add new snipe through other interfaces:
https://justsnipe.com
https://m.justsnipe.com
We will post more update when this issue is resolved. We are sorry for the inconvenience.
Thank you,
JustSnipe Support
2018-01-22 09:00 (Pacific)
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As of now, everything seems to be back to normal. During the time, the snipes were being executed without any issue. The problem only occurred to the front-end server. We are sorry for the inconvenience.
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We are experiencing connection issue with main JustSnipe server from around 13:00 of December 1, 2017. We are still investigating the problem and will update soon.
You can still access your account using other servers at
https://old.justsnipe.com
https://m.justsnipe.com
We are sorry for the inconvenience.
Thank you,
JustSnipe Support
=====
JustSnipe
is performing system maintenance starting between 00:00 - 03:00 11/17/2017 (Pacific Time), to optimize the auction sniper system.
Users may not be able to schedule /add /update /modify /cancel any
snipes.
Snipe orders during the time frame may not be
executed and may cause "Snipe Error". Certain parts of our website will
not be accessible and may display "Temporary Error" message.
We are sorry for the short notification and thank you for your patience.
JustSnipe Support
=====
Reference:
Event Time
Today (Oct 27, 2017), we have now changed the look and upgraded security setting at JustSnipe. There are a few more added features that will help you to have an overview of your snipes. We also bring back the eBay search and snipe page.
Please also note that we have upgraded our security setting, you will see a warning message if your JustSnipe account has not upgraded yet. You can view instructions here. Upgrade the account now to avoid losing bid.
If you have any questions or feedback, please send us an email at support@justsnipe.com. We are listening!
We still keep the old interface at
https://old.justsnipe.com
Please note that certain functions in the old site might not be working.
Thank you,
JustSnipe Support
=====
We were experiencing network connection issue between 10 PM (May 12) to 1 AM (May 13) that caused some users to be unable to schedule new bid.
The issue has now been resolved. During the time, the issue did not affect snipes that have already been set or scheduled. All snipes have been executed without any problem.
In the mean time, we will keep an eye on the network connectivity and will report if the issue may occur again. We are sorry for the inconvenience that may have caused.
Thank you,
JustSnipe Support
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JustSnipe
is performing system maintenance starting between 00:00 - 03:00 02/10/2017 (Pacific Time), to optimize the auction sniper system.
Users may not be able to schedule /add /update /modify /cancel any
snipes.
Snipe orders during the time frame may not be
executed and may cause "Snipe Error". Certain parts of our website will
not be accessible and may display "Temporary Error" message.
We are sorry for the short notification and thank you for your patience.
JustSnipe Support
=====
JustSnipe will be upgrading parts of our core auction sniper software starting between 00:00 - 03:00 07/29/2016 (Pacific). Parts of our website may not be accessible for brief moments during the maintenance period.
Please note that if you have snipes scheduled during this time, they may not be executed and may cause "Snipe Error".
You can view the schedule in different time zone here.
We are sorry for the short notification and thank you for your patience.
JustSnipe Support
=====
Forum:
http://forums.justsnipe.com/
News:
http://blog.justsnipe.com/
If you are experiencing with the error message #100011 and #704 with your snipe orders or in JustSnipe account, you need to update/change your eBay password to a stronger combination.
Notes to error #100011, please double check your eBay id that you have on file. If you have changed your eBay id at eBay site more than 30 days ago, you will need to update the new id on JustSnipe as well.
Please follow instruction on this page to make an update:
http://blog.justsnipe.com/p/invalid-ebay-sign-in-information.html
If you still have any question, please send us email to support@justsnipe.com and include your JustSnipe id (No password), and the eBay id (No password) so we can look it up.
Thank you,
JustSnipe Support
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We experience problems with random System Error on "JustSnipe Search". The issue is caused by unstable networking system at one of our facilities. Engineers are working to fix the problem.
The issue does not affect the majority of our site. You can schedule the snipe using another method and the snipes are being sent to eBay without any problem.
We are sorry for the inconvenience. If you have any questions, please do not hesitate to contact us at support@justsnipe.com. Please include your eBay ID (No password) and the details of your problems as much as you can so we can further investigate.
Thank you,
JustSnipe Support
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