Monday, August 19, 2013

Intermittent Network Problem 16:15 - 16:45 Aug 8. 2013

Starting from 16:15 - 16:45 of August 8, 2013, one of the sniping server experienced network issue and it caused some customers to lose bid. Some might received error warning message on the top of their JustSnipe account.

As of now, the issue has been resolved. We are sorry for the inconvenience. If you have any questions regarding your snipe result, please send us an email and please make sure that you include the following information in the email:

- Your registered email address
- JustSnipe ID (No password please)
- eBay ID (No password please)
- Item number in question
- Any exact error message displayed on the screen
- Date/Time including your time zone when it occurred
- Browser name/version

Thank you,

JustSnipe Support