Sunday, December 15, 2019

Issue with Network Timeout Error Message

Earlier, some members may experience error message "Network Timeout" in their account. We have been trying to figure out the cause of this issue. However, it was deemed impossible to fix the problem because we cannot reproduce from our end.

With recent finding, we were able to reproduce the issue from our end and we found that it was from Kaspersky programs (The Antivirus and Internet Security System).

The Kaspersky program is injecting JavaScript code into JustSnipe page. Often times, the Kaspersky  coding has a bug and it causes error that stop rendering JustSnipe page which is causing the network timeout issue.

Here is the Network Timeout issue that members are receiving:

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Here is the JavaScript code that Kaspersky Antivirus is injecting into JustSnipe website:

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Click image to enlarge

Below, we have provided instructions on how to fix the network timeout issue.

1. How to fix Network Timeout for Google Chrome.

2. How to fix Network Timeout for Firefox

3. How to fix Network Timeout for Microsoft Edge.

For those who do not use Kaspersky, please send screenshots to us at

Thank you,

JustSnipe Support



Unknown said...

I received an error 20000 and consequently snipe did not bid on an ebay auction and now it is closed. What is error 20000?

JustSnipe said...

Please send us an email at
And do not forget to include your eBay id and the auction number in questions. We will happy to assist.

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