Scheduled Maintenance for 00:01 - 03:00 of Friday July 1st 2005

Scheduled Maintenance for 00:01 - 03:00 of Friday July 1st 2005

JustSnipe have scheduled servers maintenance starting around 00:01 - 03:00 July 1st (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error".

Certain parts of our website will not be accessible and may generate "Temporary Error" message. We are sorry for the short notification and appreciate your patience.

Thank you for using JustSnipe.com.

JustSnipe Support

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Scheduled Maintenance for 01:00 - 03:00 of Friday June 17th, 2005

Scheduled Maintenance for 01:00 - 03:00 of Friday June 17th, 2005

JustSnipe have scheduled servers maintenance starting around 01:00 - 03:00 June 17th (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error".

Certain parts of our website will not be accessible and may generate "Temporary Error" message. We are sorry for the short notification and appreciate your patience.

Thank you for using JustSnipe.com as your auction sniper.

JustSnipe Support

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Web Server Outage

Web Server Outage: RESOLVED

(20:25) The issue has been resolved.


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(20:00) Around 19:45, our web server experienced network outage. Engineers have been notified. We are working to solve this issue as fast as we can. Sorry for any inconvenience.

All bid executions are working fine. Users may not be able to schedule new bids, update, or cancel any current bid.

JustSnipe Support

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Transition to SSL is Completed

Transition to SSL is Completed (11:30 Pacific May 20th, 2005)

We have successfully updated our SSL connection to
https://www.justsnipe.com

On April 2005, we had to move our web server to another location. During the time, parts of our site might not be accessed using SSL connection. Right now, the SSL transition is completed. Users may now access to our site using SSL at https://www.justsnipe.com

If you have found some links that might not be active or cannot access to our site using the above URL, please let us know.

Thank you,

JustSnipe Support

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Snipe Error

Snipe Error: RESOLVED

(update 22:45) The problem with "Snipe Error" result message displayed in the ended auction section seems to be resolved by itself. The auction displayed this error message were from 20:30 - 21:50.

Although the message indicates "Snipe Error", most of the snipe orders were executed fine. Please check the result with eBay auction again. Sorry for any inconvenience.


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Starting around 21:00 of May 12th, we are experiencing "Snipe Error" and may cause missing snipes.

We are investigating the problem and will post more information soon.

JustSnipe Support

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"Invalid Item" message when trying to schedule new snipe

"Invalid Item" message when trying to schedule new snipe due to eBay page format changed: RESOLVED

(May 10th 05:30) The issue has been resolved. If you are still having this problem, try closing all your browser and sign in to JustSnipe again. If the problem still persists, please let us know the auction number in question. Sorry for any inconvenience.


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Starting from 22:00 of May 9th, some users might get an "Invalid Item" message when trying to schedule new snipe. We located the problems and fixed it. The system worked for a few moment but the problem seemed to escalate and still caused problems.

We are working to correct this problem and will post more updates.

The issue impacts only NEW scheduling snipe. Current snipe execution is still working fine.

JustSnipe Support

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Intermittent eBay Connection Problem

Intermittent eBay Connection Problem

There has been a brief intermittent connection problem to eBay from 19:00 - 19:12 of May 4th. During the time, many connections from our multiple networks to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message. The problem seems to be resolved.

JustSnipe Support

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Emergency Hardware Maintenance for 3:20 - 04:20 of Apr 14th 2005

Emergency Hardware Maintenance for 3:20 - 04:20 of Apr 14th 2005

JustSnipe is performing servers maintenance starting around 3:20 - 04:20 of Apr 14th 2005 (Pacific Time), to optimize our hardware.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.
Thank you for using JustSnipe.com as your auction sniper.

JustSnipe Support

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Network Connection to Database Server is Reset

Network Connection to Database Server is Reset: Resolved

(5:30 PM Apr 8th)

• We have received reports from some users that they still cannot get in to JustSnipe. This is due to cache from the DNS servers in some ISPs are not fully updated. The workaround is to access our site from http://www.justsnipe2.com
• SSL connectiontion to https://www.justsnipe.com is still not yet ready for another week. You can still access SSL connection by following the link in JustSnipe page.
• Knowledge base may still generate an orange Temporary Error message. We are working to correct this issue.
• If your JustSnipe button! still does not work, try visiting http://www.justsnipe2.com/auctions/tools/presnipe_intro.asp and add the link button again. (This may be DNS cache problem from some ISPs).
• Some emails may still be routed to the old server. If you have not heard from us in 24 hours after sending the email, please resend it again or forward to support@justcute.com

If you still have any problem, please let us know at support@justcute.com

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DNS servers should resolve www.justsnipe.com to the new server and cause no problem signing in to JustSnipe. If the problem still persists, try using
http://www.justsnipe2.com
or
http://site2.justsnipe.com

The new server in another data center is more solid and stable than what we used to have. We apologize for any inconvenience that may cause. During the outage on Apr 6th, a few bids were missed due to this event. Also, this change may cause some interfaces not to be working properly, please let us know any problem that you may have.

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(17:45) We have moved some of the data to another web server. This is a temporary workaround for the next 24 hours until the total domain transfered is completed.
Current users, you can sign in to JustSnipe at this address:
http://216.26.168.165
or
http://www.justsnipe2.com

Please note that you may not be able to use the SSL connection until the transfer of our domain is fully completed. So, in the mean time, current users may not be able to make any update or changes to their profiles.

All bids are being executed as usual.



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(13:45) Expect delay for another 6 hours. We are preparing/moving the data to another server location.

All earlier scheduled snipes are being executed as normal. Except that you cannot sign in to schedule new and make an update or cancel the snipe.

We apologize for any inconvenience and will post more details as soon as we have any progress.
Thank you.



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(9:00) We are experiencing connection error when trying to connect to the database server. This error cause "Sorry, your sign-in id is not in our record" error message. We are working to fix this error message.

All the snipes are being executed as usual.

More details are coming.

JustSnipe Support

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Scheduled Maintenance for 03:00 - 05:00 of April 5th, 2005

Scheduled Maintenance for 03:00 - 05:00 of Tuesday April 5th, 2005

JustSnipe have scheduled servers maintenance starting around 03:00 - 05:00 April 5th (Pacific Time), to optimize our system.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience. Thank you for using JustSnipe.com as your auction sniper.

JustSnipe Support

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