Problems with Web Server

Problems with Web Server

13:00 7/23/07. Since the outage started, the system is periodically on and off. Right now, all system are coming back online again. Please use caution in the next 12 hours. We will monitor the system closely.
We are sorry for the inconvenience.

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From 09:45 7/23/07, our web server experiences timing out issue. Engineers have been notified. We are working to correct this issue.

All bids have been executed without any problem.

JustSnipe Support

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Problem when Schedule New Snipe

Problem when Schedule New Snipe.

9:15 7/19/07. Due to some changes made earlier this morning, we have to do emergency maintenance in order to provide data integrity of the server.
The maintenance window should last between 9:15 - 9:45.

4:00 7/19/07. The issue has been resolved. If you are still getting the same error or noticing any unusual display, please let us know the auction number.

3:00 7/19/07. Users may experience problems when scheduling new snipes with error message stated "Auction will be ended in 2 minutes".

The issue affects only new scheduling process. All snipe orders that have already been scheduled are executed and submitted to eBay without any problem.

We are working to correct the issue and will post more update.

Sorry for the inconvenience.


JustSnipe Support

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Emergency Hardware Maintenance

Emergency Hardware Maintenance 23:30 of July 10 - 05:30 of July 11, 2007

JustSnipe is performing servers maintenance starting around 23:30 of July 10 - 05:30 of July 11, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with our high availability offerings.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Intermittent Network Connection Problem

Intermittent Network Connection Problem.

Starting from 17:56 - 18:04 of July 8th, connections from one of our bid servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan. Please use cautions during this period. We will be monitoring any problem in the next 12 hours.

Sorry for any inconvenience.

JustSnipe Support

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Emergency Hardware Maintenance on 00:00 - 01:30 July 6, 2007

Emergency Hardware Maintenance on 00:00 - 01:30 July 6, 2007

JustSnipe is performing servers maintenance starting around 00:00 - 01:30 July 6, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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eBay Server Problem

eBay Server Problem

From 04:45 - 05:00 (Pacific) June 5th 2007, eBay expereinced connectivity issues and caused all bids during this time frame to be missing. It appears that eBay has corrected the issue. Though, we will keep monitoring the connectivity and will post if there is any update.

JustSnipe Support

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Emergency Hardware Maintenance for 00:50 - 01:30 May 25, 2007

Emergency Hardware Maintenance for 00:50 - 01:30 May 25, 2007

JustSnipe is performing servers maintenance starting around Emergency Hardware Maintenance for 00:50 - 01:30 May 25, 2007 (Pacific Time), to optimize our hardware.Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Intermittent Network Connection Problem

Intermittent Network Connection Problem.

Starting from 01:05 - 06:45 of May 23th, connections from one of our bid servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan. Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Network Connection Problem

Network Connection Problem

As of 8:00, the issue has been resolved.
There was no snipe failure due to this connection problem.

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Starting from 6:35 4/26/2007, our web server experience network connection issue with one of database server and caused "Temporary Internal Error" message.

We are investigating the issue and migrating some of the connections to another database server.

Users may still receive this error message "Temporary Internal Error" while trying accessing parts of our site.

This issue does not cause any problem with your auction sniper execution.
We will post more update shortly.

JustSnipe Support
http://www.justsnipe.com
Auction Sniper

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Problems with Database Server

Problems with Database Server

From 11:45 - 13:00, a database server had synchronization issues that caused new schedule snipe not showing up. The problem has been fixed.

All bids have been executed without any issue.
The problem only occurred to the displaying data.

JustSnipe Support

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