Database Error

Database Error 11/23/2007

Update 03:45, all systems are back to normal.
There are a few numbers of missing snipe due to this outage.
We are sorry for any inconvenience.
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Starting around 0:15, our main database server experienced sluggish performance. Currently we are working to find fix for this issue. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We will post more update.

JustSnipe Support

Error on auction with Weak eBay password

Error on auction with Weak eBay password

eBay had started to tighten their security by blocking users with weak password combination and we posted the warning earlier on October 10th. We feel that this issue should be addressed again to all new users in order to prevent any failed bid.

Recently, eBay has been blocking users with weak password combination. If you
receive a warning message when signing in to JustSnipe, you should try to change
your password combination on eBay to a stronger one (with letters, numbers, and
capital letters). Once you have done so and then updated your eBay information
on JustSnipe accordingly, you can rest assured that our service will be able to
successfully place bids on your behalf.

JustSnipe Support

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Emergency Network Maintenance on Web Server 22:00 of Oct 23 - 01:00 of Oct 24, 2007

Emergency Network Maintenance on Web Server 22:00 of Oct 23 - 01:00 of Oct 24, 2007

JustSnipe is performing network maintenance starting around 22:00 of Oct 23 - 01:00 of Oct 24, 2007 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

All snipe orders will be executed as normal.
Only the www servers that are affected.
We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Scheduled Maintenance 23:00 of Oct 11 - 02:00 of Oct 12 2007

Scheduled Maintenance 23:00 of Oct 11 - 02:00 of Oct 12 2007

JustSnipe will be performing servers maintenance starting around 23:00 of Oct 11 - 02:00 of Oct 12 2007 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Error on auction with Weak eBay password

Error on auction with Weak eBay password

Recently, eBay has been blocking users with weak password combination. If you receive a warning message when signing in to JustSnipe, you should try to change your password combination on eBay to a stronger one (with letters, numbers, and capital letters). Once you have done so and then updated your eBay information on JustSnipe accordingly, you can rest assured that our service will be able to successfully place bids on your behalf.


JustSnipe Support

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Scheduled Maintenance 23:00 of Sep 27 - 02:00 of Sep 28, 2007

Scheduled Maintenance 23:00 of Sep 27 - 02:00 of Sep 28, 2007

JustSnipe will be performing servers maintenance starting around 23:00 of Sep 27 - 02:00 of Sep 28, 2007 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Emergency Hardware Maintenance 23:00 of Sep 4 - 02:00 of Sep 5, 2007

Emergency Hardware Maintenance 23:00 of Sep 4 - 02:00 of Sep 5, 2007

JustSnipe is performing servers maintenance starting around 23:00 of Sep 4 - 02:00 of Sep 5, 2007 (Pacific Time), to optimize our hardware. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Intermittent eBay Server Problem

Intermittent eBay Server Problem.

Starting from 17:00 Aug 27, connections from all of our bid servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem to some users.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours.

JustSnipe Support

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Problems with Web Server

Problems with Web Server

13:00 7/23/07. Since the outage started, the system is periodically on and off. Right now, all system are coming back online again. Please use caution in the next 12 hours. We will monitor the system closely.
We are sorry for the inconvenience.

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From 09:45 7/23/07, our web server experiences timing out issue. Engineers have been notified. We are working to correct this issue.

All bids have been executed without any problem.

JustSnipe Support

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Problem when Schedule New Snipe

Problem when Schedule New Snipe.

9:15 7/19/07. Due to some changes made earlier this morning, we have to do emergency maintenance in order to provide data integrity of the server.
The maintenance window should last between 9:15 - 9:45.

4:00 7/19/07. The issue has been resolved. If you are still getting the same error or noticing any unusual display, please let us know the auction number.

3:00 7/19/07. Users may experience problems when scheduling new snipes with error message stated "Auction will be ended in 2 minutes".

The issue affects only new scheduling process. All snipe orders that have already been scheduled are executed and submitted to eBay without any problem.

We are working to correct the issue and will post more update.

Sorry for the inconvenience.


JustSnipe Support

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