Problem when Schedule New Snipe

Problem when Schedule New Snipe

4/19/08 18:45. The issue has been resolved. If you are still getting the same error or noticing any unusual display, please let us know the auction number.

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Starting from 14:45, Users may experience problems when scheduling new snipes with error message stated "Internal Eror" message. The issue affects only new scheduling process. All snipe orders that have already been scheduled are executed and submitted to eBay without any problem.

We are working to correct the issue and will post more update.

Sorry for the inconvenience.

JustSnipe Support

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Daylight Saving Time on Sunday 9th 2008

Daylight Saving Time on Sunday 9th 2008

At 02:00 (local time) Sunday 9th, 2008, clocks in the United States begin Daylight Saving Time, clocks spring forward from 1:59 a.m. to 3:00 a.m.

Our system has been adjusted for this change and we do not expect any issue. But we have our engineers on stand by in case if there is any problem with eBay servers.


JustSnipe Support

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Database Server Upgrade 00:01 - 04:00 Friday Mar 7, 2008

Database Server Upgrade 00:01 - 04:00 Friday Mar 7, 2008

JustSnipe will be upgrading a main database server between

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00:01 - 04:00 (AM) Friday Mar 7, 2008 (Pacific Time) (GMT-8).

08:01 - 12:00 Friday Mar 7, 2008 (UTC)
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During the upgrade, we need to turn off all connections to our main database server which means that no users can perform any adding/deleting/cancelling snipe orders. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This upgrade is crucial and necessary in order for us to provide a better auction sniper software.

Any snipe orders that are scheduled to be executed during this time frame may not be processed or sent to eBay.
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JustSnipe Support


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Network Connection Problem

Intermittent Network Connection Problem (3/2/2008 18:25).

(3/2/2008 18:25 - 18:34) Connections from our main bidding servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem to both users in the free plan and some members in the paid plan.

Although, the issues seem to be disappeared without any intervention from our engineers, please use cautions during this period.
Sorry for any inconvenience.

JustSnipe Support

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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding

(1/31/08) Throughout the day, we are seeing eBay page slow-non responding. The issue sporadically affects many users and it was intensified between 11:00 - 13:00. Some users may be losing bid with the error message "Snipe Error".

Currently (17:35), the issue seems be resolved by itself.
We will be monitoring any problem in the next 12 hours.


JustSnipe Support

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eBay Slow Responding Connections

eBay Slow Responding Connections.

From 15:30 - 17:00 of 1/15/2008, we are experiencing slow connection and page not responding to multiple eBay servers. Users who had snipes scheduled during that time may be receiving "snipe error" message. The issue happened sporadically.

Though eBay admitted that there was an issue but different time frame.
http://www2.ebay.com/aw/announce.shtml
http://www2.ebay.com/aw/core/200801150957401.html


We will be monitoring any problem in the next 12 hours.

JustSnipe Support

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Intermittent Network Connection Problem

Intermittent Network Connection Problem.

Through out the day (12/16/2007), connections from our main bidding servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.

The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Emergency System Maintenance 01:30 - 02:00 of Dec 14, 2007

Emergency System Maintenance 01:30 - 02:00 of Dec 14, 2007

JustSnipe is performing network maintenance starting around 01:30 - 02:00 of Dec 14, 2007 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Inconsistency eBay End Time

Inconsistency eBay End Time

As of 17:00 12/1/07, eBay seems to correct the issue.
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Starting on 11/29/07, we have been observing a few numbers of data inconsistencies on eBay End Time. The end of auction time is off by 1 hour. We have implemented a temporary solution for this issue but it looks like the problems may still persist on some of eBay servers. Please use cautions when placing snipe. We will post more update when eBay correct this issue.

JustSnipe Support

Database Error

Database Error 11/23/2007

Update 03:45, all systems are back to normal.
There are a few numbers of missing snipe due to this outage.
We are sorry for any inconvenience.
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Starting around 0:15, our main database server experienced sluggish performance. Currently we are working to find fix for this issue. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We will post more update.

JustSnipe Support