Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

Scheduled Maintenance Friday 0:00 - 03:00 of June 20, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 03:00 of June 20, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

Scheduled Maintenance Tuesday 0:00 - 02:00 of June 17, 2008

JustSnipe will be performing servers maintenance starting around 0:00 - 02:00 of June 17, 2008 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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eBay Verification Image

eBay Verification Image
From 13:25 5/26/08, eBay starts to place a verification image (CAPTCHA) on eBay sign-in page and it causes a warning " ... You may either have a warning in your eBay account ... " when you sign in to JustSnipe account.

At this time, some of bidding servers are NOT affected by this implementation but please use caution if you have bid that is ending in the next few hours. If eBay starts to block certain IP address a lot of users may experience lost bids due to CAPTCHA implementation.

We will post more update.


JustSnipe Support


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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding

(5/7/08) We are seeing sporadically eBay page slow-non responding between 19:00-19:35. The issue affects many users both members in the free and paid plan. Some users may be losing bid with the error message "Snipe Error".

Currently (20:30), the issue seems be resolved by itself. We will be monitoring any problem in the next 12 hours.

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We notice that the similar issue has been occurring between 19:00 - 19:45 in past 5-6 days. All of the snipe orders were executed from our servers and arrived on eBay sign-in page on time. The delay occurred when snipe order reached eBay bidding server (offer.ebay.com). It seems that some of eBay bidding server (offer.ebay.com) might have issues with the atomic time clock.

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JustSnipe Support

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Linked PayPal and eBay Account

Linked PayPal and eBay Account.

Lately, eBay implemented a more strict buyer requirement, especially the linked ebay id and PayPal account. When the auction is listed with PayPal payment only (no other forms of payment accepted), eBay system would automatically require a link between eBay id and PayPal account.

Also, some people have reported that their accounts have already linked but the link between eBay id and PayPal may be broken.

To ensure that your bid will not fail, please re-establish the link between eBay - PayPal.

Linking your eBay account to your PayPal account:
http://pages.ebay.com/help/account/ebay-payments-my-payments.html#linking

• Sign into your eBay account and click on "My eBay"
• From the left column of My eBay, under My Account, click the “Addresses” link.
• On the Addresses page, click the “View all shipping addresses” link.
• In the "About Addresses” section, check if there is any PayPal Account currently linked to this eBay account. If no current link, click the Add PayPal Addresses button and sign into your PayPal account. When you sign in to your PayPal account, your eBay and PayPal Verified Accounts will be linked.
• If there is already a linked PayPal account, check to make sure it is the correct one. Otherwise, remove the link and link to the correct one by clicking the Add PayPal Addresses button.

Please check your eBay account and PayPal account again to prevent any fail snipe bid.


JustSnipe Support


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Problem when Schedule New Snipe

Problem when Schedule New Snipe

4/19/08 18:45. The issue has been resolved. If you are still getting the same error or noticing any unusual display, please let us know the auction number.

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Starting from 14:45, Users may experience problems when scheduling new snipes with error message stated "Internal Eror" message. The issue affects only new scheduling process. All snipe orders that have already been scheduled are executed and submitted to eBay without any problem.

We are working to correct the issue and will post more update.

Sorry for the inconvenience.

JustSnipe Support

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Daylight Saving Time on Sunday 9th 2008

Daylight Saving Time on Sunday 9th 2008

At 02:00 (local time) Sunday 9th, 2008, clocks in the United States begin Daylight Saving Time, clocks spring forward from 1:59 a.m. to 3:00 a.m.

Our system has been adjusted for this change and we do not expect any issue. But we have our engineers on stand by in case if there is any problem with eBay servers.


JustSnipe Support

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Database Server Upgrade 00:01 - 04:00 Friday Mar 7, 2008

Database Server Upgrade 00:01 - 04:00 Friday Mar 7, 2008

JustSnipe will be upgrading a main database server between

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00:01 - 04:00 (AM) Friday Mar 7, 2008 (Pacific Time) (GMT-8).

08:01 - 12:00 Friday Mar 7, 2008 (UTC)
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During the upgrade, we need to turn off all connections to our main database server which means that no users can perform any adding/deleting/cancelling snipe orders. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This upgrade is crucial and necessary in order for us to provide a better auction sniper software.

Any snipe orders that are scheduled to be executed during this time frame may not be processed or sent to eBay.
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JustSnipe Support


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Network Connection Problem

Intermittent Network Connection Problem (3/2/2008 18:25).

(3/2/2008 18:25 - 18:34) Connections from our main bidding servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem to both users in the free plan and some members in the paid plan.

Although, the issues seem to be disappeared without any intervention from our engineers, please use cautions during this period.
Sorry for any inconvenience.

JustSnipe Support

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eBay Page Not/Slow Responding

eBay Page Not/Slow Responding

(1/31/08) Throughout the day, we are seeing eBay page slow-non responding. The issue sporadically affects many users and it was intensified between 11:00 - 13:00. Some users may be losing bid with the error message "Snipe Error".

Currently (17:35), the issue seems be resolved by itself.
We will be monitoring any problem in the next 12 hours.


JustSnipe Support

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