Network Connection Problem

Between 0:00 - 01:30 of 6/17/2010 , connections from our servers were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically during that period. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account.

The issue was resolved by itself.

We are sorry for the inconvenience.


JustSnipe Support

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JustSnipe on Facebook Application

JustSnipe on Facebook Application

JustSnipe is launching its 1st Facebook Application that links your JustSnipe and Facebook accounts together. You will be able to access your JustSnipe account through Facebook and checking your snipe status without leaving Facebook.

Visit JustSnipe on Facebook Application Profile:
http://www.facebook.com/apps/application.php?id=112486542125088



How to setup for the 1st time

1. Visit: http://apps.facebook.com/justsnipe/
2. Allow Access to your Facebook Public Information.
3. Inside "JustSnipe on Facebook Application", click "Setup" tab.
4. Enter your JustSnipe Id and Password and click "Link" button.

Current version will allow only viewing of your "Current" and "Completed" snipe orders. We are working to add more features into this application.

JustSnipe is an online auction sniper service providing free automated bidding system to eBay auction.

JustSnipe Support

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Problem Adding New Snipe (#2)

10:00 3/17/10
We have implemented a temporary fix to the problem.
Users should now be able to schedule new snipe.

There are a few other features that still not working properly -- "Importing from eBay Watch List" and "Hourly Price Check".

We will post more update soon.



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8:49 3/17/10
We are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe.Engineers are working to fix the issue.We will post more update.

All snipes that have been scheduled are working fine.

Sorry for the inconvenience.

JustSnipe Support

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Problem Adding New Snipe

As of now (18:00), the issue has been resolved. Users should be able to schedule new snipes.

No snipes have been missed from this outage. The issue only limited to ability to schedule new snipe orders.

Again, we are sorry for the inconvenience.


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Starting today, we are seeing an error message "We cannot process snipe order for any auction that will be closed in less than 2 minutes" when you schedule new snipe.

Engineers are working to fix the issue.
We will post more update.


All snipes that have been scheduled are working fine.


Sorry for the inconvenience.


JustSnipe Support

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Network Connection Problem

Network Connection Problem

Between 14:45 - 15:30 of 5/12/2009 , connections from our servers were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan. Some users may experience error message ("Sorry, your sign-in id is not in our record ") when signing in to JustSnipe account during this time period.

Network engineers have been notified and fixed the issue.


Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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System Maintenance 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009

System Maintenance 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009

JustSnipe is performing System maintenance starting around 23:00 of Mar 12, 2009 - 01:00 of mar 13, 2009 (Pacific Time), to optimize our system.Snipe orders during this time may not be executed. Users will not be able to schedule new snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Problems When Import Watch Items from eBay Watch List

2/12/2009 17:00. We are aware of issues when trying to import watch items from eBay. The issue has been fixed.

In the past few weeks, eBay had changed its page format on the watch list page that caused problem when we try to transfer the list from your account. We have found the cause and find a solution to have the importing feature working again. However, this feature might not still be stable. Please let us know if you find a problem or cannot import the watch list items from your account.


JustSnipe Support

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System Maintenance 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009

System Maintenance 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009

JustSnipe is performing System maintenance starting around 23:00 of Feb 3, 2009 - 01:00 of Feb 4, 2009 (Pacific Time), to optimize our system.

Snipe orders during this time may not be executed. Users will not be able to schedule new snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Emergency System Maintenance 18:00 - 22:15 of Jan 16, 2009

Emergency System Maintenance 18:00 - 22:15 of Jan 16, 2009

JustSnipe is performing System maintenance starting around 18:00 - 22:15 of Jan 16, 2009 (Pacific Time), to optimize our network system.

Users will not be able to schedule new snipes.
Automated Price Check will not be available.
Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for your auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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eBay is Making Winning Bidder IDs Anonymous

In the past few days (starting around 11/10/2008), eBay started to make the winning bidder IDs anonymous.

http://www2.ebay.com/aw/core/200810281156252.html

This effort is to protect bidders from malicious emails and to increase security in eBay. Though, it would prevent "Snipe Group" feature to work effectively. Because our system needs to check the winning bidder at the end of auction to determine the winner. And, with this new security implementation, our system can only pickup the anonymized id such as x***y.



All systems and bidding processes are working without any problem.


- Please do not use "Snipe Group" during this time.
- Winning bidder may not display the correct winner ID.
- Winning bidder may display an ID of the seller.


We will post more update for this issue.


JustSnipe Support

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