Issue with Web Server

Update: 5:30 AM, the issue has been resolved. During the outage to the web server, all snipes have been processed without any problem from another server.

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Starting around 4:50 AM Pacific of Nov 7 2012, our web server is experiencing connectivity issue. Engineers have been notified and they are working on finding the cause of the problem.

The issue occured to the web server. All of the snipes on different servers are being executed without any issue.

We will update more info soon. Sorry for the inconvenience.

JustSnipe Support

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Emergency Maintenance

Update: The maintenance was finished around 0:45 (Pacific) of Aug 10. All snipes were executed without any issue. Though the displaying result in your JustSnipe may show "Snipe Error #8".
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Starting from 23:30 (Pacific) of Aug 9, engineers were performing emergency system maintenance to the main database server.

Users may experience Server Error when trying to access JustSnipe accounts. Users may not be able to add/update/cancel current snipes. Snipes that have been scheduled earlier are still working.

We are sorry for the inconvenience. We will post more update soon.

JustSnipe Support

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Problem with PayPal Upgrade

Starting from 4:00 am of August 9 (Pacific), PayPal server has been having problem confirming back the payment.

If you have made the payment and still see your account in the free plan, try to sign out and sign back in again. If your account is still in the free plan, please contact us.

Remember to include your JustSnipe id (No password please) and/or the email receipt from PayPal to us. We can manually activate your account from our end.

If you have any questions, please do not hesitate to contact us.
Thank you

JustSnipe Support

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Emergency System Maintenance 00:00 - 02:00 7/13/2012

JustSnipe is performing system maintenance starting btween 00:00 - 02:00 7/13/2012  (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed and generate "Snipe Error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability offerings for auction sniper. We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Power Outage at the Datacenter

Starting from 20:45 of Friday 29 (Pacific), the main datacenter that we hosted experienced power outage due to severe storm in the area. As of now, engineers at the datacenter location are working to recover their system.

As a result of this outage, JustSnipe customers may have difficulties signing in to the their account. Some may not be able to setup new snipe, update, or delete snipes.

Despite this outage, our redundant servers are still working and sending snipes that have been scheduled earlier to eBay.

We will post more update soon. We are sorry for the inconvenience. Thank you

JustSnipe Support

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eBay Network Problem

Between 11:30 - 13:00 Apr 29, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and "Snipe Error #8" message. The issue happened sporadically to a few numbers of snipe. The issue seems to be resolved by eBay.

We are sorry for the inconvenience.

JustSnipe Support

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Scheduled System Maintenance Thursday 00:01 - 02:00 of 19 April 2012 (Pacific time zone)

JustSnipe will be performing servers maintenance to optimize the system. Users will not be able to schedule /add /update /modify /cancel any snipes.
Starting between

00:01 - 02:00 19 April 2012 Pacific Time
(07:01- 09:00 19 April 2012 GMT)

Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.



JustSnipe Support





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Hardware Upgrade

JustSnipe has scheduled a hardware upgrade to our servers on Thursday 12 April 2012 between 00:01 - 04:00 Pacific time zone. This upgrade is very crucial to the system performance.

During this time frame, you will not be able to access your JustSnipe account. All snipes will not be executed. Bids that have been scheduled will result in "Snipe Error".

Please use caution if you have snipes scheduled during this maintenace period. We are sorry for the short notification.

JustSnipe Support

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Database Server Error

As of 03:30 of March 22, 2012, the issue has been contained.

During the outage, snipes scheduled between 23:30 (Mar 21) to 3:30 (Mar 22) were not executed. Customers would experienced snipe error message and snipes were not placed.

We are sorry for the inconvenience.

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Starting from 23:30 Pacific of March 21, 2012, our main database server experiences problem that causes inaccessible to all of our services. We are looking into the issue.

During this time, your snipe may not be executed.

We will post more update soon. Sorry for the inconveneince.

JustSnipe Support

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eBay Network Problem

Starting 3:15 of Mar 8, 2012, we have been experiencing eBay network problem and it caused some users to lose bid and receive "Snipe Error #0" and "Snipe Error #8" message. The issue happened sporadically to a few numbers of snipe.




The problem is still not yet resolved. Please use caution during this time. We will post more update.



JustSnipe Support



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