Intermittent Network Connection Problem

Intermittent Network Connection Problem.

Through out the day (12/16/2007), connections from our main bidding servers to eBay were lost /or delayed and caused some users to receive "Snipe Error" and "Auction Ended" message.

The issue happened sporadically and caused problem mainly to users in the free plan and some members in the paid plan.

Please use cautions during this period. We will be monitoring any problem in the next 12 hours. Sorry for any inconvenience.

JustSnipe Support

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Emergency System Maintenance 01:30 - 02:00 of Dec 14, 2007

Emergency System Maintenance 01:30 - 02:00 of Dec 14, 2007

JustSnipe is performing network maintenance starting around 01:30 - 02:00 of Dec 14, 2007 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Inconsistency eBay End Time

Inconsistency eBay End Time

As of 17:00 12/1/07, eBay seems to correct the issue.
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Starting on 11/29/07, we have been observing a few numbers of data inconsistencies on eBay End Time. The end of auction time is off by 1 hour. We have implemented a temporary solution for this issue but it looks like the problems may still persist on some of eBay servers. Please use cautions when placing snipe. We will post more update when eBay correct this issue.

JustSnipe Support

Database Error

Database Error 11/23/2007

Update 03:45, all systems are back to normal.
There are a few numbers of missing snipe due to this outage.
We are sorry for any inconvenience.
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Starting around 0:15, our main database server experienced sluggish performance. Currently we are working to find fix for this issue. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We will post more update.

JustSnipe Support

Error on auction with Weak eBay password

Error on auction with Weak eBay password

eBay had started to tighten their security by blocking users with weak password combination and we posted the warning earlier on October 10th. We feel that this issue should be addressed again to all new users in order to prevent any failed bid.

Recently, eBay has been blocking users with weak password combination. If you
receive a warning message when signing in to JustSnipe, you should try to change
your password combination on eBay to a stronger one (with letters, numbers, and
capital letters). Once you have done so and then updated your eBay information
on JustSnipe accordingly, you can rest assured that our service will be able to
successfully place bids on your behalf.

JustSnipe Support

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Emergency Network Maintenance on Web Server 22:00 of Oct 23 - 01:00 of Oct 24, 2007

Emergency Network Maintenance on Web Server 22:00 of Oct 23 - 01:00 of Oct 24, 2007

JustSnipe is performing network maintenance starting around 22:00 of Oct 23 - 01:00 of Oct 24, 2007 (Pacific Time), to optimize our network system. Users will not be able to schedule /add /update /modify /cancel any snipes. Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

All snipe orders will be executed as normal.
Only the www servers that are affected.
We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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Scheduled Maintenance 23:00 of Oct 11 - 02:00 of Oct 12 2007

Scheduled Maintenance 23:00 of Oct 11 - 02:00 of Oct 12 2007

JustSnipe will be performing servers maintenance starting around 23:00 of Oct 11 - 02:00 of Oct 12 2007 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Error on auction with Weak eBay password

Error on auction with Weak eBay password

Recently, eBay has been blocking users with weak password combination. If you receive a warning message when signing in to JustSnipe, you should try to change your password combination on eBay to a stronger one (with letters, numbers, and capital letters). Once you have done so and then updated your eBay information on JustSnipe accordingly, you can rest assured that our service will be able to successfully place bids on your behalf.


JustSnipe Support

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Scheduled Maintenance 23:00 of Sep 27 - 02:00 of Sep 28, 2007

Scheduled Maintenance 23:00 of Sep 27 - 02:00 of Sep 28, 2007

JustSnipe will be performing servers maintenance starting around 23:00 of Sep 27 - 02:00 of Sep 28, 2007 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

JustSnipe Support

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Emergency Hardware Maintenance 23:00 of Sep 4 - 02:00 of Sep 5, 2007

Emergency Hardware Maintenance 23:00 of Sep 4 - 02:00 of Sep 5, 2007

JustSnipe is performing servers maintenance starting around 23:00 of Sep 4 - 02:00 of Sep 5, 2007 (Pacific Time), to optimize our hardware. Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. This maintenance is necessary in order to provide your service with our high availability offerings for auction sniper.

We are sorry for the short notification and appreciate your patience.

JustSnipe Support

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