Intermittent Error From ISP: Resolved

We had an intermittent error from 10:45 - 12:45 of May 19th. This error caused 'Sniper Error' message or may cause missing bid execution. Our upstream provider had been contacted and they corrected the issue.

Because of the last down time that occurred a couple days ago and this error event, we are adding additional server to reduce any missing bids or snipes. The new bid server should be ready sometime next week. We are sorry for any inconvenience.

JustSnipe Support.

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DNS Server Problem

(19:25) The DNS server problem has now been fixed but we will be monitoring the system.


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(18:50) There is a problem with DNS server. We have notified our upstream provider and they are working to correct this issue.

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Starting from 13:45 of May 17th, our servers experienced some problems with the bid execution process. We are looking into the problem now and trying to find the solution as fast as we can. Further details will be posted when all problems have been resolved.
We apologize for any inconvenience.

JustSnipe Support

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Incorrect Seller's ID (RESOLVED)

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The problem has now been resolved. Users should be able to see the correct seller's id.
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When users are trying schedule snipe, seller's id may not display the correct id. We are working to correct this issue. All sniping process is being executed properly.

JustSnipe Support

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Re-schedule the re-schedule Hardware Upgrade to May 11th

We have scheduled the last upgrade on May 10th but no upgrade occured during that period.

We will need to perform a hardware upgrade and maintenance to our database server on May 11th 2004 around 2:45 AM to 5:00 AM.


This maintenance will cause a temporary outage during that time. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame will not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com

JustSnipe Support.

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Re-Scheduled Hardware Upgrade on Monday 10th May 2004

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UPDATE: NO MAINTENANCE OR UPGRADE OCCURED. ALL BIDS WERE EXECUTED AS NORMAL.
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As we have annonced earlier that we would have multiple upgrades on May 5 and May 6, unfortunately the hardware vendor could not deliver the package on time. All of the planned downtime during May 5th and May 6th did not occur.

Currently we have the package and ready to perform the upgrade again on Monday 10th May 2004 (00:50 - 03:00 PDT)

This maintenance will cause a temporary outage during that time. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame will not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com

JustSnipe Support.

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Scheduled Hardware Upgrade on Wednesday 5th and Thursday 6th May 2004.

JustSnipe will perform a hardware upgrade on our server during:
Wednesday 5th and Thursday 6th May 2004 (01:00 - 03:00 PST)

This upgrade is very important and it will help to improve the performance of our system. This maintenance may cause a temporary outage during that time. Please use caution during this upgrade and these 2-day period.

Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com

JustSnipe Support.

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Problem with Database Server: RESOLVED

Update (18:44), the problem has now been resolved. Users can now add, update, and delete snipe as usual. We apologize for any inconvenience that may cause.


Update (15:00), at this moments, users will not be able to schedule, update, or cancel snipe.

Update (12:45 PM), we are rebooting our server to apply the first fix. You may not be able to access some part of our site in the next 10 minutes. We will keep monitor the server. Users are advised to use caution during this time.

Update (12:20 PM), some users may still not be able to schedule, update, or cancel snipe. the sniping process is still working perfectly fine.

From 10:40 AM - 11:12 AM (April 30th), one of our database servers experiences some problem. Some users may received snipe error or unable to update/delete snipe. We have applied the temporary workaround. The problem is now contained and we are working to monitor to resolve this problem. We are sorry for the inconvience.

JustSnipe Support

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Difficulty to Register or Make Changes to eBay id/password

We updated our encryption program last night and this new update had a glitch that caused some difficulty when users try to update or register to our site.
The problem has now been solved.
We are sorry for the inconvenience.

JustSnipe Support

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eBay's Time is Off

Currently ebay's time is a bit slower than the standard Atomic time. Users will see snipe being placed early than usual set time. We will try to apply patch to work around this issue. Sorry for the inconvenience.

JustSnipe Support

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Servers Maintenance on Friday 16-Apr-2004 (01:00 - 03:00 PST)

Servers Maintenance on Friday 16-Apr-2004 (01:00 - 03:00 PST)

JustSnipe will undergo a system maintenance and may cause a brief outage. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com

JustSnipe Support.

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