Emergency Server Maintenance : RESOLVED

Emergency Server Maintenance

We have fixed the problem that caused this failure.
Although we have fixed the problem and brought back the system to the stable state, there are some parts of data that we could not extract from the backup.
- Some users in FREE PLAN that registered during June 6th to June 14th will need to re-register again otherwise you will not be able to sign in. Paid members are not affected by this.
- Some snipe data that were scheduled earlier (during June 6th to June 14th) will not be shown in the "Ended Auction" section. If you need this data, please email us again. We will see if the extracted data does not corrupt the current data.
- Paid members who are affected by this incident will receive a refund or credit.
PayPal - will receive a refund in the next 7-14 days.
Credit card - will receive another free month of service (due to high credit card processing fee).

Customers who emailed us in the past 48 hours and have not received any response back, please stay put. We are speeding up to answer all of your emails.

In the past 48 hours, we have been working hard to fix the problem and would like to thank you for your understanding. We apologize for the inconvenience that may have caused.

JustSnipe Support

=====







(Update 4:30 AM 06-16-2004)
The sniping system has been functioning well since 8:30 AM (06/15/2004). Though members in the free membership plan are seeing incorrect snipe credit, we have corrected this issued already.


(Update 8:30 AM 06-15-2004)
Users may now be able to access our site but
*** use extream caution when trying to schedule new snipes in the next 12 hours ***
We are still running in the recovery mode. Any scheduled snipes earlier than 8:30 AM today are cancelled automatically.

(ETA time is 10:00 PM)
---


(Update 8:00 AM 06-15-2004)
We can restore some parts of the database and will be using this backup to maintain the operation of our site. In the mean time, we will try to extract more data from the backup.
As we have posted earlier that we expected to have the maintenance completed by 10:00 AM, we will need more time for the maintenance. The new ETA is 10:00 PM tonight.
We are sorry for this inconvenience and will provide refund to users who affected by this issue.
---


(Update 4:55 AM 06-15-2004)
Our server is still down and is expect to be down for another 5 hours.

At this moment, we are still fixing the server and restore back the database.

We understand that this downtime causes trouble to our users, we are considering to provide refund for customers who are affected by this down time.
---



(Update 4:30 AM 06-15-2004)
There have been some problems with our hard drive and we are fixing it right now.
---


We have to undergo emergency server maintenance on June 14, 2004 around 14:00.
The process takes time and we will post any update soon.
Thank you.

JustSnipe Support

Server Reboot to Implement Importing Feature for JustWatch

Around 00:40, June 8th, we are rebooting our servers in order to have the importing feature in "JustWatch" available again. Some users may not bel able to access our site or make changes to bid for a couple minutes but the sniping servers are still working fine.

JustSnipe Support

=====

Intermittent eBay Connection Problem

Intermittent eBay Connection Problem

We had a brief connection problem to eBay from 12:25 - 12:30 on June 7th. During this time, many connections from our multiple networks to eBay were lost and caused some users to receive "Snipe Error" and "Auction Ended" message. It appears that eBay have corrected this problem. We are sorry for this inconvenience.

JustSnipe Support

=====

ISP Connection Problem

From 16:25 - 16:30 on June 3rd, our ISP network was intermittently down due to its emergency hardware upgrade. Users may not be able to access certain parts of our site or may get a snipe error message. All systems are restored and functioned after 16:30. We are sorry for any inconvenience.

JustSnipe Support

=====

System Maintenance on Friday, June 4th (01:00 - 03:00 PDT)

System Maintenance on Friday, June 4th (01:00 - 03:00 PDT)

JustSnipe will undergo a system maintenance and may cause a brief outage. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame may not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com

JustSnipe Support.

=====

Scheduled Hardware Upgrade 12:45 AM - 3:00 AM, May-24-2004

JustSnipe will perform a hardware upgrade during:
Monday 24th May 2004 (12:45 AM - 03:00 AM PST)

This upgrade will help our server to improve the system performance. This maintenance may cause a temporary outage during that time. Please use caution during this upgrade.

Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame will not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com

JustSnipe Support.

=====

Intermittent Error From ISP: Resolved

We had an intermittent error from 10:45 - 12:45 of May 19th. This error caused 'Sniper Error' message or may cause missing bid execution. Our upstream provider had been contacted and they corrected the issue.

Because of the last down time that occurred a couple days ago and this error event, we are adding additional server to reduce any missing bids or snipes. The new bid server should be ready sometime next week. We are sorry for any inconvenience.

JustSnipe Support.

=====

DNS Server Problem

(19:25) The DNS server problem has now been fixed but we will be monitoring the system.


-----
(18:50) There is a problem with DNS server. We have notified our upstream provider and they are working to correct this issue.

-----
Starting from 13:45 of May 17th, our servers experienced some problems with the bid execution process. We are looking into the problem now and trying to find the solution as fast as we can. Further details will be posted when all problems have been resolved.
We apologize for any inconvenience.

JustSnipe Support

=====

Incorrect Seller's ID (RESOLVED)

-----
The problem has now been resolved. Users should be able to see the correct seller's id.
-----
When users are trying schedule snipe, seller's id may not display the correct id. We are working to correct this issue. All sniping process is being executed properly.

JustSnipe Support

=====

Re-schedule the re-schedule Hardware Upgrade to May 11th

We have scheduled the last upgrade on May 10th but no upgrade occured during that period.

We will need to perform a hardware upgrade and maintenance to our database server on May 11th 2004 around 2:45 AM to 5:00 AM.


This maintenance will cause a temporary outage during that time. Some users may experience internal page error, snipe error, or difficulty accessing your account. Some bids that are scheduled during this time frame will not be executed. Please use caution if you need to place your bid during this period. Thank you for using JustSnipe.com

JustSnipe Support.

=====