Scheduled Maintenance for 1:00 - 3:00 AM August 13th 2004

JustSnipe have scheduled servers maintenance for Friday, 13 August 2004 1:00 - 3:00 AM Pacific Time, to optimize our system.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We appreicate your patience and thank you for using JustSnipe.com

JustSnipe Support

=====

Scheduled Maintenance for 01:30 - 02:30 AM August 2nd 2004

JustSnipe have scheduled servers maintenance for Monday, 2 August 2004 1:30 - 2:30 AM Pacific Time, to optimize our system.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We appreicate your patience and thank you for using JustSnipe.com

JustSnipe Support

=====

Server Reboot

Update 12:10 AM (July 28th),  some users may not be able to update or schedule snipes during the system update.  We expect the system update will be completed in the next 30 minutes.

-----

On 11:20 PM (July 27th), we are rebooting database servers to perform an update to the system.  The rebooting procedure would take 15-20 minutes to fully complete the process.  During this time, users might not be able to sign in to the membership area. 

All sniping executions are operating as normal.

 JustSnipe Support

=====

(#2) Web Server Temporary Down Due to Changes in eBay Page Format

We have to temporary disable JustWatch feature.
We need to wait until all changes in ebay page format is settled.

All other sniping process is still working.


-----
Web Server Temporary Down Due to Changes in eBay Page Format

Currently our web server is temporary down.
We are working to fix the problem.

All snipes are being executed normally.

JustSnipe Support

=====

Web Server Temporary Down Due to Changes in eBay Page Format: Resolved

We have fixed the problem. Users should now be able to schedule new snipes and add item to watch list.

If you still have difficulty scheduling new snipes or adding item to watch list, please send us an email and let us know the auction number in question. We might need some tweaking for new page format.



-----
(Update 11:53PM), Parts of JustSnipe has been turned back on again.
Users cannot schedule new snipe or use watch feature. We are still working to correct the issue.

All the scheduled snipes are executed as normal including update and cancel the snipe.




-----
Web Server Temporary Down Due to Changes in eBay Page Format

Currently our web server is temporary down.
We are working to fix the problem.

All snipes are being executed normally.

JustSnipe Support

=====

Scheduled Maintenance for July 9th

Scheduled Maintenance for July 9th

We will be undergoing maintenance from approximately 01:00 to 03:00 PT on Friday, July 9th. During this maintenance period, certain JustSnipe site features may be intermittently unavailable or slow.

JustSnipe Support

=====

Intermittent eBay Connection Problem

Intermittent eBay Connection Problem

We had a brief connection problem to eBay from 7:31 - 8:20 on July 4th. During this time, many connections from our multiple networks to eBay were lost and caused some users to receive "Snipe Error" and "Auction Ended" message. The problem has been corrected. We are sorry for this inconvenience.

JustSnipe Support

=====

Scheduled Web Server Hardware Upgrade on 6/22/2004 8:00 PM Pacific

The hardware upgrade is scheduled to begin on Tuesday evening June 22nd at approximately 8:00 PM Pacific. While this upgrade is necessary and will prove beneficial our web site, you may experience approximately 20 minutes of downtime as that is the time required to make this hardware change.

This upgrade will be done on the web server only.
The database and bid server will be working fine.

*** Any scheduled bids will be executed as usual. ***

Users will not be able to acess our site to scheduled new bid, update, or make changes to the current bid during this time frame.

Thank you.

JustSnipe Support

=====

Emergency Server Maintenance : RESOLVED

Emergency Server Maintenance

We have fixed the problem that caused this failure.
Although we have fixed the problem and brought back the system to the stable state, there are some parts of data that we could not extract from the backup.
- Some users in FREE PLAN that registered during June 6th to June 14th will need to re-register again otherwise you will not be able to sign in. Paid members are not affected by this.
- Some snipe data that were scheduled earlier (during June 6th to June 14th) will not be shown in the "Ended Auction" section. If you need this data, please email us again. We will see if the extracted data does not corrupt the current data.
- Paid members who are affected by this incident will receive a refund or credit.
PayPal - will receive a refund in the next 7-14 days.
Credit card - will receive another free month of service (due to high credit card processing fee).

Customers who emailed us in the past 48 hours and have not received any response back, please stay put. We are speeding up to answer all of your emails.

In the past 48 hours, we have been working hard to fix the problem and would like to thank you for your understanding. We apologize for the inconvenience that may have caused.

JustSnipe Support

=====







(Update 4:30 AM 06-16-2004)
The sniping system has been functioning well since 8:30 AM (06/15/2004). Though members in the free membership plan are seeing incorrect snipe credit, we have corrected this issued already.


(Update 8:30 AM 06-15-2004)
Users may now be able to access our site but
*** use extream caution when trying to schedule new snipes in the next 12 hours ***
We are still running in the recovery mode. Any scheduled snipes earlier than 8:30 AM today are cancelled automatically.

(ETA time is 10:00 PM)
---


(Update 8:00 AM 06-15-2004)
We can restore some parts of the database and will be using this backup to maintain the operation of our site. In the mean time, we will try to extract more data from the backup.
As we have posted earlier that we expected to have the maintenance completed by 10:00 AM, we will need more time for the maintenance. The new ETA is 10:00 PM tonight.
We are sorry for this inconvenience and will provide refund to users who affected by this issue.
---


(Update 4:55 AM 06-15-2004)
Our server is still down and is expect to be down for another 5 hours.

At this moment, we are still fixing the server and restore back the database.

We understand that this downtime causes trouble to our users, we are considering to provide refund for customers who are affected by this down time.
---



(Update 4:30 AM 06-15-2004)
There have been some problems with our hard drive and we are fixing it right now.
---


We have to undergo emergency server maintenance on June 14, 2004 around 14:00.
The process takes time and we will post any update soon.
Thank you.

JustSnipe Support

Server Reboot to Implement Importing Feature for JustWatch

Around 00:40, June 8th, we are rebooting our servers in order to have the importing feature in "JustWatch" available again. Some users may not bel able to access our site or make changes to bid for a couple minutes but the sniping servers are still working fine.

JustSnipe Support

=====