Network Connection Problem on Jan 21st, 2005

Network Connection Problem on Jan 21st, 2005

From 12:05 - 12:54, our bid servers experienced connectivity issue with the backbone network system. The upstream providers and the network engineers had been notified and worked to correct the problem. The problem was caused by the corrupted network router. We could re-route some of the bids to another network but some could not. Although we have recieved a confirmation from our network provider that the issue has been resolved, we are still keeping an eye on this issue. We apologize for the inconvenience.

JustSnipe Support

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Emergency Reboot

Emergency Reboot 1/11/2005 16:40 - 16:50

We are doing emergency reboot to the main bid server and may cause outage to current scheduled snipes.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We are sorry for the inconvenience and the short notice.

JustSnipe Support

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Emergency Reboot

Emergency Reboot 1/5/2005 12:30 - 12:50

(12:30) We are doing emergency reboot to the main bid server and may cause outage to current scheduled snipes.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message. We are sorry for the inconvenience and the short notice.

JustSnipe Support

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Scheduled Network Maintenance for 22:00 - 22:30 December 17th 2004

Scheduled Network Maintenance for 22:00 - 22:30 December 17th 2004


JustSnipe have scheduled servers maintenance for Friday, 17 December 2004 22:00 - 22:30 Pacific Time, to optimize our network.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.
Thank you for using JustSnipe.com

JustSnipe Support

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False Error Warning Message When Sign in to JustSnipe

False Error Warning Message When Sign in to JustSnipe: RESOLVED

(20:45) Update: The false error warning message has been resolved.
Anyone who still receives the error message means that your id/password might be invalid or you do have a warning in your account.


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(17:45) Update: The problem occurred due to changes in eBay sign in process and we are still working to correct this error message.

No bids are lost due to this false warning message (if you originally have a valid id/password) .



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Some users may received the following false warning message when sign in to JustSnipe:
" ...
You may either have a warning in your eBay account or have an invalid eBay information. This error may cause missing snipe or delayed the bidding process. Please sign in to eBay to check any warning message
...
"

We are working to correct this false warning message.


JustSnipe Support

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Brief Network Outage

Brief Network Outage 12/8/04

We had a brief network outage from 6:00-6:07 at the database server and caused some bids to fail during that time frame. As of now, the issue has been resolved and everything is back to normal. Sorry for any inconvenience.

JustSnipe Support

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Emergency Server Reboot

Emergency Server Reboot 12/5/04

(18:50) From 18:35 - 18:45, one of the database servers did not respond. We had to reboot the system to bring it back to the stable state again. During that time, most of the snipes orders were routed to another bid servers and were successfully placed on eBay. Though some snipes were not being re-routed on time and caused missing snipes / snipe error. We are sorry for any inconvenience.

JustSnipe Support

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Intermittent Network Problem

Intermittent Network Problem 16:30 - 16:45 (12/04/04)

The issue has been resolved. During that time, most of the snipes orders were routed to another bid servers and were successfully placed on eBay. Though some snipes were not being re-routed on time and caused missing snipes / snipe error. We are sorry for any inconvenience.


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We experienced network problem from 16:30 - 16:45 that might cause missing bid during this time. The issue is now being investigated and watched. More details will be posted.

JustSnipe Support

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Scheduled Maintenance for 2:00 - 4:00 AM December 1st, 2004

JustSnipe have scheduled servers maintenance for Wednesday, 1 December 2004 2:00 - 4:00 AM Pacific Time, to optimize our system.

Users will not be able to schedule /add /update /modify /cancel any snipes. Some users may experience "missing bid" or "snipe error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and appreciate your patience.
Thank you for using JustSnipe.com

JustSnipe Support

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Emergency Reboot

(18:35) From 17:45 - 18:25, one of the bid servers did not response to send out snipe orders. We had to reboot the system to bring it back to the stable state again. During the time of outage, some bids were not executed and may cause snipe error.

We apologize for any inconvenience.

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(18:00) We are doing the emergency reboot to the main bid server and may cause the outage to the current scheduled snipes. We will post more update soon.

JustSnipe Support

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