Intermittent Network Problem 16:15 - 16:45 Aug 8. 2013

Starting from 16:15 - 16:45 of August 8, 2013, one of the sniping server experienced network issue and it caused some customers to lose bid. Some might received error warning message on the top of their JustSnipe account.

As of now, the issue has been resolved. We are sorry for the inconvenience. If you have any questions regarding your snipe result, please send us an email and please make sure that you include the following information in the email:

- Your registered email address
- JustSnipe ID (No password please)
- eBay ID (No password please)
- Item number in question
- Any exact error message displayed on the screen
- Date/Time including your time zone when it occurred
- Browser name/version

Thank you,

JustSnipe Support

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Emergency Hardware Maintenance Monday 23:00 June 11 - Tuesday 4:00 June 12 -- (Web Server)

We need to perform emergency hardware maintenance on

Monday 23:00 (GMT-7) of June 11 - Tuesday 04:00 (GMT-7) of June 12, 2013 .
During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

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During the maintenance period, you many not be able to ADD/UPDATE/DELETE any snipe.
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The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support

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Hardware Upgrade Monday 23:00 June 3 - Tuesday 04:00 June 4 -- (Server #3)

JustSnipe has scheduled a hardware upgrade to server #3 on

Monday 23:00 (GMT-7) of June 3 - Tuesday 04:00 (GMT-7) of June 4, 2013 .

During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support

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Problem when schedule new snipe and modify snipe

Between 9:30 - 12:30 (Pacific) of Sunday 26, May 2013, we experience some technical issue with one of the servers that caused problems when trying to schedule a new snipe or modify exiting snipes during this time frame. Any snipes scheduled during the time would result in Error #8.

Any snipes that had been set before the affected time were executed without any issue. The problems only occurs to those newly scheduled.

The issue has now been fixed. You should now be able to schedule a snipe without any issue.

We are sorry for the inconvenience.

JustSnipe Support

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System Maintenance 00:00 - 03:00 05/17/2013

JustSnipe is performing system maintenance starting between 00:00 - 03:00 05/17/2013 (Pacific Time), to optimize our system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed and generate "Snipe Error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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System Maintenance 22:00 1/9/2013 - 02:00 1/10/2013

JustSnipe is performing system maintenance starting between 22:00 1/9/2013 - 02:00 1/10/2013 (Pacific Time), to optimize our system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed and generate "Snipe Error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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System Maintenance 00:00 - 03:00 12/7/2012

JustSnipe is performing system maintenance starting between 00:00 - 03:00 12/7/2012 (Pacific Time), to optimize our system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed and generate "Snipe Error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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System Maintenance 00:00 - 02:00 11/28/2012

JustSnipe is performing system maintenance starting between 00:00 - 02:00 11/28/2012 (Pacific Time), to optimize our system. Users will not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed and generate "Snipe Error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

This maintenance is necessary in order to provide your service with high availability auction sniper site. We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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Scheduled Web Server Maintenance Monday 00:01 - 04:00 of 12 Nov 2012 (Pacific)

JustSnipe will be performing web server maintenance to optimize the system.

You will not be able to access our website and its services between

00:01 - 04:00 Pacific (GMT-8)
Monday 12 November 2012

You will not be able to schedule /add /update /modify /cancel any snipes.    

http://www.justsnipe.com 

http://m.justsnipe.com

This maintenance will not affect your snipe that has already been scheduled. All snipes will be placed by a different server.

We are sorry for the short notification and appreciate your patience.


JustSnipe Support

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Issue with Web Server

Update: 5:30 AM, the issue has been resolved. During the outage to the web server, all snipes have been processed without any problem from another server.

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Starting around 4:50 AM Pacific of Nov 7 2012, our web server is experiencing connectivity issue. Engineers have been notified and they are working on finding the cause of the problem.

The issue occured to the web server. All of the snipes on different servers are being executed without any issue.

We will update more info soon. Sorry for the inconvenience.

JustSnipe Support

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