Intermittent eBay Network Problem Aug 24. 2014

Throughout the day, we experienced network delay and timeout on eBay network. The issue occurred sporadically and may cause missing snipes such as "Auction Ended Early" and Error #704.

As of now, eBay may have resolved the problem. But there is no official words from eBay. We are sorry for the inconvenience. If you have any questions regarding your snipe result, please send us an email and please make sure that you include the following information in the email:

- Your registered email address
- JustSnipe ID (No password please)
- eBay ID (No password please)
- Item number in question
- Any exact error message displayed on the screen
- Date/Time including your time zone when it occurred
- Browser name/version

Thank you,

JustSnipe Support
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eBay Server Problems

Starting from 10 PM (Central Time) July 30, 2014; eBay has been experiencing problems with its website. The response page from eBay stated that it was timing out. The issue occurs sporadically throughout the night and still occurs sparingly.

eBay has not yet announced the issue on the website. But there are reports from others at

http://www.slashgear.com/ebay-is-down-its-not-just-you-30339330/

Pleas use caution during this time.

JustSnipe Support

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Emergency Hardware Maintenance Wednesday 22:30 29 Jan to Thursday 01:00 30 Jan 2014 -- (DB Server)

(22:30 January 29, 2014) We are required to perform emergency maintenace on the main database server between 2014-01-29 22:30:00 (GMT-7) -  2014-01-30 01:00:00 (GMT-7)

During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

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During the maintenance period, you many not be able to ADD/UPDATE/DELETE any snipe.
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The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support
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Network Problem on the Database Server

(2:45 January 24, 2014) Update. Engineers found problem and fix the underlying hardware. All customers should now be able to access your account without any issue.

Some customers may see Error #8 with some of the snipes during the downtime. Please note that your snipe had been sent to eBay by a separate server. But due to the issue at the main database server, it could not update with the new correct information.

We are sorry for the inconvenience.

During the downtime, all pending snipes had been executed.


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(0:15 January 24, 2014) Currently we experience network problem at the main database server. You may not be able to sign in to your JustSnipe account at the moment. Engineers are working to find the cause and fix the problem.

All snipes that have been scheduled are working fine.

We will post more update soon.

JustSnipe Support

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Problems on eBay

4:30 a.m. Aug 23, 2013. eBay seems to be coming back online again. We are seeing most of the snipes are being accepted on eBay.  Though, please use caution during this time.

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Currently eBay is experiencing some issue with their system including the sign in page. Our system may not be able to sign in and place bid.

Some users may receive error message "INVALID1" - eBay id/password is invalid in your status. This is due to our system is unable to sign in to your account.

We are waiting for eBay to resolve the issue from their end. We will update more information if there is any changes. Sorry for the inconvenience.

JustSnipe Support

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Intermittent Network Problem 16:15 - 16:45 Aug 8. 2013

Starting from 16:15 - 16:45 of August 8, 2013, one of the sniping server experienced network issue and it caused some customers to lose bid. Some might received error warning message on the top of their JustSnipe account.

As of now, the issue has been resolved. We are sorry for the inconvenience. If you have any questions regarding your snipe result, please send us an email and please make sure that you include the following information in the email:

- Your registered email address
- JustSnipe ID (No password please)
- eBay ID (No password please)
- Item number in question
- Any exact error message displayed on the screen
- Date/Time including your time zone when it occurred
- Browser name/version

Thank you,

JustSnipe Support

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Emergency Hardware Maintenance Monday 23:00 June 11 - Tuesday 4:00 June 12 -- (Web Server)

We need to perform emergency hardware maintenance on

Monday 23:00 (GMT-7) of June 11 - Tuesday 04:00 (GMT-7) of June 12, 2013 .
During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

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During the maintenance period, you many not be able to ADD/UPDATE/DELETE any snipe.
****

The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support

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Hardware Upgrade Monday 23:00 June 3 - Tuesday 04:00 June 4 -- (Server #3)

JustSnipe has scheduled a hardware upgrade to server #3 on

Monday 23:00 (GMT-7) of June 3 - Tuesday 04:00 (GMT-7) of June 4, 2013 .

During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support

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Problem when schedule new snipe and modify snipe

Between 9:30 - 12:30 (Pacific) of Sunday 26, May 2013, we experience some technical issue with one of the servers that caused problems when trying to schedule a new snipe or modify exiting snipes during this time frame. Any snipes scheduled during the time would result in Error #8.

Any snipes that had been set before the affected time were executed without any issue. The problems only occurs to those newly scheduled.

The issue has now been fixed. You should now be able to schedule a snipe without any issue.

We are sorry for the inconvenience.

JustSnipe Support

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System Maintenance 00:00 - 03:00 05/17/2013

JustSnipe is performing system maintenance starting between 00:00 - 03:00 05/17/2013 (Pacific Time), to optimize our system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during this time may not be executed and generate "Snipe Error". Certain parts of our website will not be accessible and may generate "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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