Problem with PayPal System

Currently we notice that PayPal does not send notification to our server for payment confirmation.

If you have made the payment and still see your account in the free plan, try to sign out and sign back in again. If your account is still in the free plan, please contact us.

Remember to include your JustSnipe id (No password please) and/or the email receipt from PayPal to us. We can manually activate your account from our end.

If you have any questions, please do not hesitate to contact us.
Thank you

JustSnipe Support

=====

Problem Add New Snipe on old.justsnipe.com

Update 2018-01-22 17:30 (Pacific)
The issue has now been resolved.

-----

Currently, users may experience "Server Error" when trying to add new snipe through https://old.justsnipe.com. Engineers are working to fix this issue.

The issue only occurs at https://old.justsnipe.com and does not affect the snipe execution, you can still add new snipe through other interfaces:

https://justsnipe.com
https://m.justsnipe.com

We will post more update when this issue is resolved. We are sorry for the inconvenience.

Thank you,

JustSnipe Support
2018-01-22 09:00 (Pacific)

=====

Connectivity Issue with JustSnipe

As of now, everything seems to be back to normal. During the time, the snipes were being executed without any issue. The problem only occurred to the front-end server. We are sorry for the inconvenience.


-----

We are experiencing connection issue with main JustSnipe server from around 13:00 of December 1, 2017. We are still investigating the problem and will update soon.

You can still access your account using other servers at
https://old.justsnipe.com
https://m.justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

=====

System Maintenance 00:00 - 03:00 11/17/2017

JustSnipe is performing system maintenance starting between 00:00 - 03:00 11/17/2017   (Pacific Time), to optimize the auction sniper system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

=====


Reference: 
Event Time

New User Interface and Security Upgrade

Today (Oct 27, 2017), we have now changed the look and upgraded security setting at JustSnipe. There are a few more added features that will help you to have an overview of your snipes. We also bring back the eBay search and snipe page.

Please also note that we have upgraded our security setting, you will see a warning message if your JustSnipe account has not upgraded yet. You can view instructions here. Upgrade the account now to avoid losing bid.

If you have any questions or feedback, please send us an email at support@justsnipe.com. We are listening!

We still keep the old interface at
https://old.justsnipe.com
Please note that certain functions in the old site might not be working.


Thank you,

JustSnipe Support

=====

Intermitten Network Connection Issue

We were experiencing network connection issue between 10 PM (May 12) to 1 AM (May 13) that caused some users to be unable to schedule new bid.

The issue has now been resolved. During the time, the issue did not affect snipes that have already been set or scheduled. All snipes have been executed without any problem.

In the mean time, we will keep an eye on the network connectivity and will report if the issue may occur again. We are sorry for the inconvenience that may have caused.

Thank you,

JustSnipe Support

=====

System Maintenance 00:00 - 03:00 02/10/2017

JustSnipe is performing system maintenance starting between 00:00 - 03:00 02/10/2017   (Pacific Time), to optimize the auction sniper system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

=====

Auction Sniper Software Maintenance 00:01 - 03:00 07/29/2016

JustSnipe will be upgrading parts of our core auction sniper software starting between 00:00 - 03:00 07/29/2016 (Pacific). Parts of our website may not be accessible for brief moments during the maintenance period.

Please note that if you have snipes scheduled during this time, they may not be executed and may cause "Snipe Error".

You can view the schedule in different time zone here. 


We are sorry for the short notification and thank you for your patience.



JustSnipe Support









=====

Forum:
http://forums.justsnipe.com/

News:
http://blog.justsnipe.com/

Intermitten eBay Sign in Problem

If you are experiencing with the error message #100011 and #704 with your snipe orders or in JustSnipe account, you need to update/change your eBay password to a stronger combination.

Notes to error #100011, please double check your eBay id that you have on file. If you have changed your eBay id at eBay site more than 30 days ago, you will need to update the new id on JustSnipe as well.

Please follow instruction on this page to make an update:
http://blog.justsnipe.com/p/invalid-ebay-sign-in-information.html 


If you still have any question, please  send us email to support@justsnipe.com and include your JustSnipe id (No password), and the eBay id (No password) so we can look it up.

Thank you,

JustSnipe Support

=====

Random System Error on Some Pages

We experience problems with random System Error on "JustSnipe Search". The issue is caused by unstable networking system at one of our facilities. Engineers are working to fix the problem.

The issue does not affect the majority of our site. You can schedule the snipe using another method and the snipes are being sent to eBay without any problem.

We are sorry for the inconvenience. If you have any questions, please do not hesitate to contact us at support@justsnipe.com. Please include your eBay ID (No password) and the details of your problems as much as you can so we can further investigate.

Thank you,

JustSnipe Support

=====