Issue with Database Server

Starting from 3:45 am - 7:00 am of January 2, 2020 (Pacific Standard Time), there was an issue with the Database Server.

Snipes that ended between those times failed to execute. Members would receive a snipe "Error #8" message.

The issue has now been resolved and everything is in working order. However, we are keeping an eye on the Database Server and will report if any issues occur again.

We are sorry for any inconvenience this may have caused.


Thank you,


JustSnipe Support Center

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Issue with Network Timeout Error Message

Earlier, some members may experience error message "Network Timeout" in their account. We have been trying to figure out the cause of this issue. However, it was deemed impossible to fix the problem because we cannot reproduce from our end.

With recent finding, we were able to reproduce the issue from our end and we found that it was from Kaspersky programs (The Antivirus and Internet Security System).

The Kaspersky program is injecting JavaScript code into JustSnipe page. Often times, the Kaspersky  coding has a bug and it causes error that stop rendering JustSnipe page which is causing the network timeout issue.

Here is the Network Timeout issue that members are receiving:


Click image to enlarge

Here is the JavaScript code that Kaspersky Antivirus is injecting into JustSnipe website:


Click image to enlarge

Click image to enlarge

Below, we have provided instructions on how to fix the network timeout issue.


1. How to fix Network Timeout for Google Chrome.


2. How to fix Network Timeout for Firefox. 


3. How to fix Network Timeout for Microsoft Edge.





For those who do not use Kaspersky, please send screenshots to us at
support@justsnipe.com


Thank you,

JustSnipe Support


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How to fix Network Timeout for Google Chrome

There are 2 methods to fix the Network Timeout issue for Google Chrome. Please try method 1 and if method 1 does not resolve the issue, then please scroll down and try method 2. 


Method 1: 


1. Click the 3 vertical dots to the top right of the internet browser.

2. Click More tools.

3. Click Extensions.

Click image to enlarge

4. Enable Kaspersky Protection by clicking the "Toggle switch". When Kaspersky Protection is enabled the "Toggle switch" will turn blue as seen in the picture below:

Click image to enlarge

Method 2:


1. Open Kaspersky Internet Security.

2. Click the "Settings" icon.


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3. Click "Additional" in the left menu.

4. Click "Network".


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5. In the "Traffic processing" section, uncheck the box that says
"Inject script into web traffic to interact with webpages" by clicking
on it.


Click image to enlarge

6. When another window box appears, click on "Continue" button.


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7. Click the "x" on the top right to close Kaspersky Internet Security.


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8. Open Google Chrome.

9. Click the 3 vertical dots to the top right of the internet browser.

10. Click "More tools".

11. Click "Clear browsing data...".


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9. Click the box to check mark "Cookies and other site date" and
"Cached images and files".

10. Click "Clear data" button.




Click image to enlarge

 
 


Members should now be able to use JustSnipe without any issues. If the issue still occurs, please contact and send us screenshots of the issue to support@justsnipe.com. 



Thank you,

JustSnipe Support

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How to fix Network Timeout for Firefox

Here are the instructions to fix the network timeout for Firefox:


1. Click the 3 horizontal lines to the top right of the internet browser.

2. Click Add-ons.


Click image to enlarge

3. Click the 3 dots and then click Enable as seen in the picture below:


Click image to enlarge

Members should now be able to use JustSnipe without any issues. If the issue still occurs, please contact and send us screenshots of the issue to support@justsnipe.com. 




Thank you,

JustSnipe Support


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How to fix Network Timeout for Microsoft Edge

Here are the instructions to fix the network timeout for Microsoft Edge:


Right click on the Microsoft Edge icon and select ."New InPrivate window". 

Click image to enlarge

Members should now be able to use JustSnipe without any issues. If the issue still occurs, please contact and send us screenshots of the issue to support@justsnipe.com.

Thank you,

JustSnipe Support


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Issue with m.justsnipe.com

Between 2:00 AM - 5:00 AM of November 22, JustSnipe experienced problems with the following sites:

https://m.justsnipe.com
https://old.justsnipe.com

As of now, the issue has been resolved. The issue does not occur at our main site https://justsnipe.com. All snipes have been executed without any problem.

If you still experience any outage, please send us an email (support@justsnipe.com)

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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Problem Adding New Snipe

Between  04:00 - 08:00 (Pacific) of 2019-09-05, you may experience issue when trying to add new snipe with error stating that the item is in Buy-It-Now format when it is not.

The issue has now been fixed.

The problem did not affect snipe execution. Snipes that have been scheduled earlier are working as scheduled and being submitted to eBay. We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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Network Problem on Database Server

Between 19:00 - 19:30 (Pacific) of August 26, 2019, there were intermittent network problems that caused snipe to fail during that time.

• Some snipes that ended during the above time may fail with error #8. 
• Some customers may not be able to sign in. 

As of now, the issue has been resolved. However, we will keep an eye on the network connectivity and will report if the issue may occur again. We are sorry for the inconvenience that may have caused.

Thank you, 

JustSnipe Support

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Hardware Issue

Currently, we experience network connection problem with one of the front-end servers. Engineers have been notified and they are working to solve this issue.

We will provide updates shortly. Sorry for the inconvenience.

Thank you,

JustSnipe Support

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Emergency Server Maintenance on November 6, 2018

Update 07:00
The issue seems to occur sporadically after 01:30 to 06:45 and it causes some users to miss bids with Error #8.

The issue caused problems to "some" of the snipe during the time. We have fixed the issue. However, please use caution in the next 24 hours.   


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Between 01:15 - 01:30 (Pacific - UTC-8) of November 6, 2018, some of our servers experienced problems that caused "Server Error" and missing bids during the time period.

The issue has been resolved. 

We are sorry for the inconvenience.

JustSnipe Support

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