Network Problems on Multiple Servers

 On March 19, 2021, JustSnipe experienced intermittent network problems on multiple servers in our network. The issue occurred between 01:00 - 02:00 and again between 17:00 - 17:30 (Pacific).

• Some snipes that ended during the above time may fail with error #8. 
• Some customers may not be able to sign in. 

As of now, the issue has been resolved. However, as precaution, we will perform emergency maintenance between 01:00 - 03:00 (Pacific) of March 20, 2021. 

We are sorry for the inconvenience that may have caused.

Thank you, 

JustSnipe Support

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eBay Security Token

 
TLDR
You need to re-link your JustSnipe and eBay account in order to place bid because the security code is expired. Read further for instruction.

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JustSnipe has switched to eBay security token (instead of eBay id/password) for a few years. The new eBay security token helps us to place your snipe bid and better maintain the security of your JustSnipe/eBay account.

When you first sign-up an account with us, there is a process in the back-end that allows us to use this security token. The token has its life span depending on eBay configuration but most of them would last a few months to a few years. 

Every now and then when the eBay security token is about to expire, you would receive a warning message on your JustSnipe account and it may prevent you from placing bid. 


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To renew or re-authenticate the token, you will need to follow the instruction below. 

 
1. Visit "Manage eBay Account" page.
https://justsnipe.com/settings/ebay

Click image to enlarge 

2. Click the green "RE-AUTHORIZE ACCOUNT" button.

Click image to enlarge 
 

3. You will be redirected to eBay site to grant JustSnipe access.
Simply just sign in using your eBay account that you would like to
link with JustSnipe.



4. Once you have signed in to eBay, you will be asked to grant
application access to JustSnipe. Simply Click "Agree" button.



5. To make sure everything is in working order, go back to the "Manage
eBay Account" page by following steps 1 - 2 again and click the green
"VALIDATE" button.



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System Maintenance 00:00 - 3:00 03/11/2021

 

We’ll be doing brief maintenance on our server beginning at 00:00 to 03:00 03/11/2021 (Pacific Time). During the maintenance, JustSnipe may become slower or unresponsive. 

If you have active snipe during this time, it may not be executed and you may lose that auction. Certain parts of our website will not be accessible and may display "Temporary Error" message. 

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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Browser Extension Error -50003 ReferenceError

 Some users may receive error message when clicking on JustSnipe browser extension (add-on).

"Error -50003 ReferenceError: listvalue_debug is not defined" 

This is a known bug in version 1.8.7 for users related to Snipe Group. The issue has now been fixed in version 1.8.8.
However it may take about a week for Google to review the code and approve the new release (version 1.8.8). 

 

Workaround: 

We have 2 workarounds for this issue. 

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#1 Create an empty Snipe Group. 

1.1 Open a new tab and visit this page
https://m.justsnipe.com/group/create 

1.2 Enter group name in "Group Name" input box.
Any name will do.

1.3 Click "SAVE" button.

** You do not need to use or add item in this Snipe Group.
It is just a workaround to get rid of the error message. **

But if you are curious about the Snipe Group, visit this page for details.
https://blog.justsnipe.com/p/snipe-group-mobile-app.html

---

#2 Use Firefox Add-on. 

2.1 Visit
https://addons.mozilla.org/en-US/firefox/addon/justsnipe-ebay-auction-sniper/

2.2 And click "Add to Firefox" button.

2.3 You can use the extension (addon) on Firefox the same way you use on Chrome.

** Firefox reviewing process is faster than Chrome.
At the moment the extension on Firefox is now 1.8.8 which fix this bug. **

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We apologize for the inconvenience. If you still have any questions, feel free to send us an email at support@justsnipe.com. We will happy to assist.
 

Thank you, 

 

JustSnipe Support

 

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System Maintenance 00:00 - 3:00 02/05/2021

 

We’ll be doing brief maintenance on our server beginning at 00:00 to 03:00 02/05/2021 (Pacific Time). During the maintenance, JustSnipe may become slower or unresponsive. 

If you have active snipe during this time, it may not be executed and you may lose that auction. Certain parts of our website will not be accessible and may display "Temporary Error" message. 

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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Connectivity Issue with JustSnipe

We are experiencing connection issue with main JustSnipe server starting from 19:45 - 20:10 of February 2, 2021. The issue is now resolved but we will be investigating the problem and will update when new information occurs.

You can still access your account using other servers at 
https://m.justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

System Maintenance 00:00 - 3:00 01/22/2021

 

We’ll be doing brief maintenance on our server beginning at 00:00 to 03:00 01/22/2021 (Pacific Time). During the maintenance, JustSnipe may become slower or unresponsive. 

If you have active snipe during this time, it may not be executed and you may lose that auction. Certain parts of our website will not be accessible and may display "Temporary Error" message. 

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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Auction Price is Not Updating

 In the past couple of days, the automated price check has experienced issues with its internal function. We are working on this issue and will post update when it is fixed. 

Sorry for the inconvenience. 

Thank you, 

JustSnipe Support

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New JustSnipe! Button Interface

 We have updated JustSnipe! button interface and incorporated its backend with JustSnipe mobile (https://m.justsnipe.com). So, it can provide a better security and warning message when your JustSnipe account needs critical information for bidding.

 

However if you CANNOT add new snipe and receive error messages such as Error -20002, -20003, -20004, or 17470; then you will need to re-authorize eBay Security Token. 

Visit this page for instructions:
https://blog.justsnipe.com/p/ebay-security-token.html 

If you have questions, feel free to contact us at
support@justsnipe.com 

Thank you,

JustSnipe Support

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Cannot Add New Snipe and Received Error -20004 or 17470

 If you cannot add new snipe and receive error -20004 or 17470, it means that your eBay security token is about to expire or already expired. 

Just renew the token and you will be good to go. 

To renew, please follow instruction here.
>> eBay Security Token <<

If  it still does not work, try to clear cache by visiting this link before you proceed to re-authorize the new security token.
https://justsnipe.com/clearcache