System Maintenance 00:00 - 03:00 06/19/2015

JustSnipe is performing system maintenance starting between 00:00 - 03:00 06/19/2015  (Pacific Time), to optimize the system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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System Maintenance 00:00 - 03:00 06/10/2015

JustSnipe is performing system maintenance starting between 00:00 - 03:00 06/10/2015  (Pacific Time), to optimize the system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

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May 31 Intermittent eBay Problem

From 10:30 - 15:30 (Pacific) of May 31, 2015, we are seeing intermittent error message from eBay when our system tried to place bid on the "Place Bid" page. The message from eBay stated "Page Not Responding".

	Page Not Responding

			The eBay page or feature you are attempting to access is not responding. Please try the options below: Try to access the feature dir

Please use caution during this time.

Our system will store the last eBay responding page for 14 days. You can download the page by clicking on the status message of each snipe in the "Completed Auction" section of your JustSnipe account.

If you still have any question, please send us email. Unfortunately, there is nothing that we can do when eBay has its internal problem.


 JustSnipe Support

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Problems at JustSnipe

From 02:45 to 04:15 Pacific (UTC-7), JustSnipe experienced hardware problems and caused some  erroneous behaviors such as:

- No snipe shown in the "Active Auction" page after scheduled a snipe order with a confirmation message panel.

- Snipe Error #8

As of now, the issue has been fixed. During the time, some snipes were not executed. However the majority snipes have been sent to eBay without any issue.

We are sorry for the inconvenience.

JustSnipe Support

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Problems when Importing eBay Watch through Mobile Device

Update 21:30 - 05/16/2015
We have implemented a fix for this issue. You should now be able to import using mobile device. If you still have an issue, please send us an email.

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Some users may not be able to import auction items from eBay Watch List if using mobile device.

Currently our system cannot import eBay Watch List when you are clicking the import button using any mobile device. The issue is related to the "device" not the web address.

Both http://m.justsnipe.com and http://www.justsnipe.com will behave the same if your device is mobile.

You will still be able to import when you are using any desktop computer or browser.

We are working to find a workaround for this issue.

Thank you,

JustSnipe Support

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Hardware Maintenance on May 7, 2015 - May 8, 2015

Update 00:25 - 05/08/2015
The maintenance is now completed. However we will keep monitoring if there is any problems that may occur in the next 2-3 hours.

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JustSnipe will perform hardware maintenance in the evening of the following date.

# Thursday 05/07/2015
Time: 23:00 - 23:59 (UTC-7) 
Pacific Daylight Time
 

# Friday 05/08/2015
Time: 00:00 - 02:59 (UTC-7)
Pacific Daylight Time


The maintenance duration will take approximately 4 hours. This maintenance is very crucial to the system performance.

During this time frame, you will not be able to access your JustSnipe account. All snipes will not be executed. Bids that have been scheduled will result in "Snipe Error".

Please use caution if you have snipes scheduled during this maintenance period. We are sorry for the short notification.

JustSnipe Support

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Email Notification Outage for Some Email Addresses

Currently some users with email at yahoo.com (or those whose providers are using the same infrastructure at Yahoo) may not be able to receive any email notification sending from us.

These emails include:
- JustSnipe Sign In/Password Reset.
- JustSnipe Below-bid notification.

Engineers have been notified of the issue and they are working to correct the problem. However we do not have any estimate time when it will be fixed.

The issue has no affect on the bid/snipe. Your bid will still be sent to eBay.

For those who needs assistance to reset the JustSnipe sign in, please send your question to support@justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

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Automated Price Checking is Down

(03:30 Feb 16, 2015) The issue has now been corrected. Everything is now back to normal.

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Currently the price check system is temporarily down. The current price of auction in your JustSnipe account may not reflect the current or correct price. We are working to fix the issue and we will post more update soon.

The issue does not affect the snipe system. Your bids are being sent to eBay without any problems.

We are sorry for the inconvenience.


JustSnipe Support

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Database Server Problem - Oct 16

Starting from Thursday 06:30 (UTC-7)  of October 16, 2014, we experience problems at the database server.

You may receive "Server Error" when visiting your account. Some users who had snipe pending starting from 6:30 may receive "Snipe Error #8".

We are looking into issues and will post more update. We are sorry for the inconvenience.

JustSnipe Support

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Problems at JustSnipe Secondary System - Oct 8

Update (08:15), the issue has now been resolved. As stated earlier, all scheduled snipes were sent out to eBay without any problem.

We are sorry for the inconvenience.

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From 04:00 of October 8, 2014 (Pacific), JustSnipe experienced problems at the secondary system and caused problem when signing in to your JustSnipe account with message displaying "Server Error".

We are working to find a solution to this problem and will post more update soon.

The issue only impacts to some accounts. Also, the issue does not cause any problem for snipe execution. All snipes are sent to eBay without any problem.

Thank you,

JustSnipe Support

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