Friday, November 22, 2019

Issue with m.justsnipe.com

Between 2:00 AM - 5:00 AM of November 22, JustSnipe experienced problems with the following sites:

https://m.justsnipe.com
https://old.justsnipe.com

As of now, the issue has been resolved. The issue does not occur at our main site https://justsnipe.com. All snipes have been executed without any problem.

If you still experience any outage, please send us an email (support@justsnipe.com)

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

=====


Thursday, September 05, 2019

Problem Adding New Snipe

Between  04:00 - 08:00 (Pacific) of 2019-09-05, you may experience issue when trying to add new snipe with error stating that the item is in Buy-It-Now format when it is not.

The issue has now been fixed.

The problem did not affect snipe execution. Snipes that have been scheduled earlier are working as scheduled and being submitted to eBay. We are sorry for the inconvenience.

Thank you,

JustSnipe Support

=====


Tuesday, August 27, 2019

Network Problem on Database Server

Between 19:00 - 19:30 (Pacific) of August 26, 2019, there were intermittent network problems that caused snipe to fail during that time.

  • Some snipes that ended during the above time may fail with error #8. 
  • Some customers may not be able to sign in. 
As of now, the issue has been resolved. However, we will keep an eye on the network connectivity and will report if the issue may occur again. We are sorry for the inconvenience that may have caused.

Thank you, 

JustSnipe Support

=====

Friday, March 08, 2019

Hardware Issue

Currently, we experience network connection problem with one of the front-end servers. Engineers have been notified and they are working to solve this issue.

We will provide updates shortly. Sorry for the inconvenience.

Thank you,

JustSnipe Support

=====

 


Tuesday, November 06, 2018

Emergency Server Maintenance on November 6, 2018

Update 07:00
The issue seems to occur sporadically after 01:30 to 06:45 and it causes some users to miss bids with Error #8.

The issue caused problems to "some" of the snipe during the time. We have fixed the issue. However, please use caution in the next 24 hours.   


-----

Between 01:15 - 01:30 (Pacific - UTC-8) of November 6, 2018, some of our servers experienced problems that caused "Server Error" and missing bids during the time period.

The issue has been resolved. 

We are sorry for the inconvenience.

JustSnipe Support

=====

Monday, June 04, 2018

Network Timeout Error Message

Update:
Currently we have created a patch that will reduce "Network Timeout" error on page "Active", "Win", and "Didn't Win" page. 

The "Network Timeout" error may still occur in "JustWatch" page. 

With the patch that we installed, some features such as "Ship to country", "Seller feedback", and "Image size" may not displayed correctly.

We will be working on the permanent fix to restore all features back.

Again, we do apologize for the inconvenience that may cause.

JustSnipe Support



----------

Some users may experience "Network Timeout" error message being shown on "Active" or "Snipe" page. We are aware of the issue and we are working to correct the problem.

In the mean time, please use
 https://old.justsnipe.com/
to access your JustSnipe account.

Please note that it might take time to fix this issue but we are working diligently to solve the problem. We apologize for the inconvenience.

JustSnipe Support

=====





Monday, March 19, 2018

Emergency Maintenance old.justsnipe.com

Starting from March 19, 2018 22:00 (Pacific), we are doing emergency maintenance on http://old.justsnipe.com

You may encounter outage and may have some difficulties accessing the site during this time.  We will update you again once the maintenance is completed.

All snipes will be executed as normal. The outage occurs only to the web interface at old.justsnipe.com.

We are sorry for the inconvenience.

JustSnipe Support

=====

Wednesday, January 31, 2018

Problem with PayPal System

Currently we notice that PayPal does not send notification to our server for payment confirmation.

If you have made the payment and still see your account in the free plan, try to sign out and sign back in again. If your account is still in the free plan, please contact us.

Remember to include your JustSnipe id (No password please) and/or the email receipt from PayPal to us. We can manually activate your account from our end.

If you have any questions, please do not hesitate to contact us.
Thank you

JustSnipe Support

=====







Monday, January 22, 2018

Problem Add New Snipe on old.justsnipe.com

Update 2018-01-22 17:30 (Pacific)
The issue has now been resolved.

-----

Currently, users may experience "Server Error" when trying to add new snipe through https://old.justsnipe.com. Engineers are working to fix this issue.

The issue only occurs at https://old.justsnipe.com and does not affect the snipe execution, you can still add new snipe through other interfaces:

https://justsnipe.com
https://m.justsnipe.com

We will post more update when this issue is resolved. We are sorry for the inconvenience.

Thank you,

JustSnipe Support
2018-01-22 09:00 (Pacific)

=====


Friday, December 01, 2017

Connectivity Issue with JustSnipe

As of now, everything seems to be back to normal. During the time, the snipes were being executed without any issue. The problem only occurred to the front-end server. We are sorry for the inconvenience.


-----

We are experiencing connection issue with main JustSnipe server from around 13:00 of December 1, 2017. We are still investigating the problem and will update soon.

You can still access your account using other servers at
https://old.justsnipe.com
https://m.justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

=====



Wednesday, November 15, 2017

System Maintenance 00:00 - 03:00 11/17/2017

JustSnipe is performing system maintenance starting between 00:00 - 03:00 11/17/2017   (Pacific Time), to optimize the auction sniper system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

=====


Reference: 
Event Time


Friday, October 27, 2017

New User Interface and Security Upgrade

Today (Oct 27, 2017), we have now changed the look and upgraded security setting at JustSnipe. There are a few more added features that will help you to have an overview of your snipes. We also bring back the eBay search and snipe page.

Please also note that we have upgraded our security setting, you will see a warning message if your JustSnipe account has not upgraded yet. You can view instructions here. Upgrade the account now to avoid losing bid.

If you have any questions or feedback, please send us an email at support@justsnipe.com. We are listening!

We still keep the old interface at
https://old.justsnipe.com
Please note that certain functions in the old site might not be working.


Thank you,

JustSnipe Support

=====


Saturday, May 13, 2017

Intermitten Network Connection Issue

We were experiencing network connection issue between 10 PM (May 12) to 1 AM (May 13) that caused some users to be unable to schedule new bid.

The issue has now been resolved. During the time, the issue did not affect snipes that have already been set or scheduled. All snipes have been executed without any problem.

In the mean time, we will keep an eye on the network connectivity and will report if the issue may occur again. We are sorry for the inconvenience that may have caused.

Thank you,

JustSnipe Support

=====

Wednesday, February 08, 2017

System Maintenance 00:00 - 03:00 02/10/2017

JustSnipe is performing system maintenance starting between 00:00 - 03:00 02/10/2017   (Pacific Time), to optimize the auction sniper system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

=====

Wednesday, July 27, 2016

Auction Sniper Software Maintenance 00:01 - 03:00 07/29/2016

JustSnipe will be upgrading parts of our core auction sniper software starting between 00:00 - 03:00 07/29/2016 (Pacific). Parts of our website may not be accessible for brief moments during the maintenance period.

Please note that if you have snipes scheduled during this time, they may not be executed and may cause "Snipe Error".

You can view the schedule in different time zone here. 


We are sorry for the short notification and thank you for your patience.



JustSnipe Support









=====

Forum:
http://forums.justsnipe.com/

News:
http://blog.justsnipe.com/


Thursday, June 02, 2016

Intermitten eBay Sign in Problem

If you are experiencing with the error message #100011 and #704 with your snipe orders or in JustSnipe account, you need to update/change your eBay password to a stronger combination.

Notes to error #100011, please double check your eBay id that you have on file. If you have changed your eBay id at eBay site more than 30 days ago, you will need to update the new id on JustSnipe as well.

Please follow instruction on this page to make an update:
http://blog.justsnipe.com/p/invalid-ebay-sign-in-information.html 


If you still have any question, please  send us email to support@justsnipe.com and include your JustSnipe id (No password), and the eBay id (No password) so we can look it up.

Thank you,

JustSnipe Support

=====


Saturday, March 26, 2016

Random System Error on Some Pages

We experience problems with random System Error on "JustSnipe Search". The issue is caused by unstable networking system at one of our facilities. Engineers are working to fix the problem.

The issue does not affect the majority of our site. You can schedule the snipe using another method and the snipes are being sent to eBay without any problem.

We are sorry for the inconvenience. If you have any questions, please do not hesitate to contact us at support@justsnipe.com. Please include your eBay ID (No password) and the details of your problems as much as you can so we can further investigate.

Thank you,

JustSnipe Support

=====

Wednesday, December 30, 2015

eBay Returns Invalid Item Error Dec 30, 2015

Starting from Dec 30, 2015 16:00 (Pacific), eBay has been randomly returning "Invalid Item" error page again.

We are still monitoring the situation and will post more update soon. At this point, there is nothing that we can do from our end.

Please use caution if you have snipe/bid during this time. Your snipe may not be placed. 


JustSnipe Support

=====






Saturday, November 14, 2015

eBay Returns Invalid Item Error Nov 14, 2015

Update 8:00 (Pacific)
eBay has acknowledged and fixed the issue.
http://www2.ebay.com/aw/core/201511140512441.html


-----
Starting from Nov 14, 2015 12:15 (Pacific), eBay has been randomly returning "Invalid Item" error page again.

We are still monitoring the situation and will post more update soon. At this point, there is nothing that we can do from our end.

Please use caution if you have snipe/bid during this time. Your snipe may not be placed. 


JustSnipe Support

=====


Monday, November 02, 2015

eBay Returns Invalid Item Error Nov 2, 2015

 Update Nov 3, 2015 20:30 (Pacific), The issue has been stopped showing since 15:00. Though there is no official words from eBay like last time yet.

In the mean time, if you have problems with your JustSnipe account, please send us an email at support@justsnipe.com. We will look into your account promptly.

Remember to include the following information otherwise your email may not be answered.

- Registered email address
- eBay ID (no password)
- Browser name


Thank you.


-----
Starting from Nov 2, 2015 16:00 (Pacific), eBay has been randomly return "Invalid Item" error page again.

We are still monitoring the situation and will post more update soon. At this point, there is nothing that we can do from our end.

Please use caution if you have snipe/bid during this time. Your snipe may not be placed. 


JustSnipe Support

=====

Thursday, October 29, 2015

eBay Returns Invalid Item Error

Update Oct 29, 2015 23:44. eBay has acknowledged and fixed the issue.
http://www2.ebay.com/aw/core/201510292151201.html

----- 
Starting from Oct 29, 2015 18:50 (Pacific), eBay has been randomly return "Invalid Item" error page.




We are still monitoring the situation and will post more update soon. At this point, there is nothing that we can do from our end.

Please use caution if you have snipe/bid during this time. Your snipe may not be placed. 


JustSnipe Support

=====




Friday, October 16, 2015

Modern Day Auctioning & Sniper Software Explained

Learn about Auction Sniping & Modern Day Online Auctioning


We are always trying to make things easier for our clients and generally just helping people understand modern day auctioning online better. For this reason we spent some time this month working with our designers to put together this informative graphic that will teach you a bit about the industry and what you should be looking for in auction sniper software, be it for eBay or any of the other websites that now offer an auction arena online today! We hope you like it and please feel free to share it around if you do.

eBay auction sniping and JustSnipe

Wednesday, October 14, 2015

System Maintenance 00:00 - 03:00 10/16/2015

JustSnipe is performing system maintenance starting between 00:00 - 03:00 10/16/2015   (Pacific Time), to optimize the auction sniper system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

=====



Maintenance Time:
http://www.timeanddate.com/worldclock/fixedtime.html?msg=JustSnipe+System+Maintenance+00%3A00+-+03%3A00+10%2F16%2F2015&iso=20151016T00&p1=224&ah=3



Tuesday, September 01, 2015

Issue with JustSnipe Mobile

 Update 23:00. The issue has now been resolved. If you still cannot access JustSnipe mobile site, please contact us again.

----
We experience some problems with JustSnipe mobile. Users may not be able to access the site, sign in, or view item through the mobile interface.

The issue occurs only to JustSnipe mobile interface. All snipes that have been scheduled are working as usual.

We are working to fix the issue and will post more update soon. Sorry for the inconvenience.

JustSnipe Support

=====




Thursday, June 18, 2015

System Maintenance 00:00 - 03:00 06/19/2015

JustSnipe is performing system maintenance starting between 00:00 - 03:00 06/19/2015  (Pacific Time), to optimize the system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

=====

Wednesday, June 10, 2015

System Maintenance 00:00 - 03:00 06/10/2015

JustSnipe is performing system maintenance starting between 00:00 - 03:00 06/10/2015  (Pacific Time), to optimize the system. Users may not be able to schedule /add /update /modify /cancel any snipes.

Snipe orders during the time frame may not be executed and may cause "Snipe Error". Certain parts of our website will not be accessible and may display "Temporary Error" message.

We are sorry for the short notification and thank you for your patience.

JustSnipe Support

=====

Sunday, May 31, 2015

May 31 Intermittent eBay Problem

From 10:30 - 15:30 (Pacific) of May 31, 2015, we are seeing intermittent error message from eBay when our system tried to place bid on the "Place Bid" page. The message from eBay stated "Page Not Responding".



Page Not Responding

The eBay page or feature you are attempting to access is not responding.
Please try the options below:
  • Try to access the feature dir

Please use caution during this time.

Our system will store the last eBay responding page for 14 days. You can download the page by clicking on the status message of each snipe in the "Completed Auction" section of your JustSnipe account.

If you still have any question, please send us email. Unfortunately, there is nothing that we can do when eBay has its internal problem.


 JustSnipe Support

=====




Monday, May 11, 2015

Problems at JustSnipe

From 02:45 to 04:15 Pacific (UTC-7), JustSnipe experienced hardware problems and caused some  erroneous behaviors such as:

- No snipe shown in the "Active Auction" page after scheduled a snipe order with a confirmation message panel.

- Snipe Error #8

As of now, the issue has been fixed. During the time, some snipes were not executed. However the majority snipes have been sent to eBay without any issue.

We are sorry for the inconvenience.

JustSnipe Support

=====

Problems when Importing eBay Watch through Mobile Device

Update 21:30 - 05/16/2015
We have implemented a fix for this issue. You should now be able to import using mobile device. If you still have an issue, please send us an email.

 -----
Some users may not be able to import auction items from eBay Watch List if using mobile device.

Currently our system cannot import eBay Watch List when you are clicking the import button using any mobile device. The issue is related to the "device" not the web address.

Both http://m.justsnipe.com and http://www.justsnipe.com will behave the same if your device is mobile.

You will still be able to import when you are using any desktop computer or browser.

We are working to find a workaround for this issue.

Thank you,

JustSnipe Support

=====

Monday, May 04, 2015

Hardware Maintenance on May 7, 2015 - May 8, 2015

Update 00:25 - 05/08/2015
The maintenance is now completed. However we will keep monitoring if there is any problems that may occur in the next 2-3 hours.

-----

JustSnipe will perform hardware maintenance in the evening of the following date.

# Thursday 05/07/2015
Time: 23:00 - 23:59 (UTC-7) 
Pacific Daylight Time
 

# Friday 05/08/2015
Time: 00:00 - 02:59 (UTC-7)
Pacific Daylight Time


The maintenance duration will take approximately 4 hours. This maintenance is very crucial to the system performance.

During this time frame, you will not be able to access your JustSnipe account. All snipes will not be executed. Bids that have been scheduled will result in "Snipe Error".

Please use caution if you have snipes scheduled during this maintenance period. We are sorry for the short notification.

JustSnipe Support

=====




Monday, March 16, 2015

Email Notification Outage for Some Email Addresses

Currently some users with email at yahoo.com (or those whose providers are using the same infrastructure at Yahoo) may not be able to receive any email notification sending from us.

These emails include:
- JustSnipe Sign In/Password Reset.
- JustSnipe Below-bid notification.

Engineers have been notified of the issue and they are working to correct the problem. However we do not have any estimate time when it will be fixed.

The issue has no affect on the bid/snipe. Your bid will still be sent to eBay.

For those who needs assistance to reset the JustSnipe sign in, please send your question to support@justsnipe.com

We are sorry for the inconvenience.

Thank you,

JustSnipe Support

=====

Sunday, February 15, 2015

Automated Price Checking is Down

(03:30 Feb 16, 2015) The issue has now been corrected. Everything is now back to normal.

-----

Currently the price check system is temporarily down. The current price of auction in your JustSnipe account may not reflect the current or correct price. We are working to fix the issue and we will post more update soon.

The issue does not affect the snipe system. Your bids are being sent to eBay without any problems.

We are sorry for the inconvenience.


JustSnipe Support

=====

Thursday, October 16, 2014

Database Server Problem - Oct 16

Starting from Thursday 06:30 (UTC-7)  of October 16, 2014, we experience problems at the database server.

You may receive "Server Error" when visiting your account. Some users who had snipe pending starting from 6:30 may receive "Snipe Error #8".

We are looking into issues and will post more update. We are sorry for the inconvenience.

JustSnipe Support

=====

Wednesday, October 08, 2014

Problems at JustSnipe Secondary System - Oct 8

Update (08:15), the issue has now been resolved. As stated earlier, all scheduled snipes were sent out to eBay without any problem.

We are sorry for the inconvenience.

-----
From 04:00 of October 8, 2014 (Pacific), JustSnipe experienced problems at the secondary system and caused problem when signing in to your JustSnipe account with message displaying "Server Error".

We are working to find a solution to this problem and will post more update soon.

The issue only impacts to some accounts. Also, the issue does not cause any problem for snipe execution. All snipes are sent to eBay without any problem.

Thank you,

JustSnipe Support

=====

Saturday, October 04, 2014

Problems at JustSnipe Secondary System

Update (18:00), the issue has now been resolved. As stated earlier, all scheduled snipes were sent out to eBay without any problem.

We are sorry for the inconvenience.

-----
From 10:00 of October 4, 2014 (Pacific), JustSnipe experienced problems at the secondary system and caused problem when signing in to your JustSnipe account with message displaying "Server Error".

We are working to find a solution to this problem and will post more update soon.

The issue only impacts to some accounts. Also, the issue does not cause any problem for snipe execution. All snipes are sent to eBay without any problem.

Thank you,

JustSnipe Support

=====

Thursday, September 25, 2014

System Maintenance on 09/25/2014 and 09/26/2014

JustSnipe will perform system maintenance in the evening of the following date.

#1 Thursday 09/25/2014
Time: 22:00 - 23:59 (UTC-7)

#2 Friday 09/26/2014
Time: 23:00 - 05:00 (UTC-7) of the following day.

This maintenance is important for the system. During the maintenance windows, we expect some downtime. You may not be able to sign in, add, update, and delete any snipe in your JustSnipe account. Some snipes may not be executed and may cause missing bid.

Please use caution during these maintenance periods. We are sorry for the inconvenience.

Thank you,

JustSnipe Support

=====










Saturday, September 20, 2014

Increasing Servers Capacity

Starting today we are increasing the number of bidding servers over the weekend in case eBay has the usual "weekend hiccup".

At the time, the additional servers will be serving snipes for members in the Value Membership Plan.

Thank you,

JustSnipe Support

=====

Sunday, September 14, 2014

Sep 14 eBay System Problem

(Update 12:30) The issue seems to stopped around 8:30 but please take precaution if you have any important auction today. Statistically the issue may reoccur again around 18:00.
-----

From 3:30 of September 14, 2014, we are seeing error message from eBay when our system tried to place bid on the "Place Bid" page. The network response from eBay was timing out.

Please use caution during this time.

We will post more update soon.

JustSnipe Support

=====

Sunday, September 07, 2014

Intermitten eBay Problem

From 17:45 of September 7, 2014, we are seeing intermittent eBay error response with messages requesting to "Enter a verification code to continue" with CAPTCHA code.

Lately, the eBay error would appears around 18:00 - 20:00 of Sunday evening when the traffic is the highest of the week.

The issue does not occur to all snipes but seems to be random. If you have any snipe pending during this time, please use caution.


JustSnipe Support

=====






Wednesday, September 03, 2014

eBay System Problem

Update (17:30), eBay announced that it has experienced some issues today.
http://www2.ebay.com/aw/core/201409031333521.html 

-----
From 9:50 of September 3, 2014, we are seeing error message from eBay when our system tried to place bid on the "Place Bid" page. The message from eBay stated "System Problem".

Please use caution during this time.

We will post more update soon.

JustSnipe Support

=====

Sunday, August 31, 2014

Another eBay Network Problems

Starting from 17:00 Pacific Time, eBay servers experience problems with its servers and networks. The response page from eBay stated that it was timing out. The issue seems to be reduced at 18:00.

eBay has not yet announced the issue on the website.

Pleas use caution during this time.

JustSnipe Support

=====

Sunday, August 24, 2014

Intermittent eBay Network Problem Aug 24. 2014

Throughout the day, we experienced network delay and timeout on eBay network. The issue occurred sporadically and may cause missing snipes such as "Auction Ended Early" and Error #704.

As of now, eBay may have resolved the problem. But there is no official words from eBay. We are sorry for the inconvenience. If you have any questions regarding your snipe result, please send us an email and please make sure that you include the following information in the email:

- Your registered email address
- JustSnipe ID (No password please)
- eBay ID (No password please)
- Item number in question
- Any exact error message displayed on the screen
- Date/Time including your time zone when it occurred
- Browser name/version

Thank you,

JustSnipe Support
=====

Thursday, July 31, 2014

eBay Server Problems

Starting from 10 PM (Central Time) July 30, 2014; eBay has been experiencing problems with its website. The response page from eBay stated that it was timing out. The issue occurs sporadically throughout the night and still occurs sparingly.

eBay has not yet announced the issue on the website. But there are reports from others at

http://www.slashgear.com/ebay-is-down-its-not-just-you-30339330/

Pleas use caution during this time.

JustSnipe Support

=====



Wednesday, January 29, 2014

Emergency Hardware Maintenance Wednesday 22:30 29 Jan to Thursday 01:00 30 Jan 2014 -- (DB Server)

(22:30 January 29, 2014) We are required to perform emergency maintenace on the main database server between 2014-01-29 22:30:00 (GMT-7) -  2014-01-30 01:00:00 (GMT-7)

During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

****
During the maintenance period, you many not be able to ADD/UPDATE/DELETE any snipe.
****

The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support
=====

Friday, January 24, 2014

Network Problem on the Database Server

(2:45 January 24, 2014) Update. Engineers found problem and fix the underlying hardware. All customers should now be able to access your account without any issue.

Some customers may see Error #8 with some of the snipes during the downtime. Please note that your snipe had been sent to eBay by a separate server. But due to the issue at the main database server, it could not update with the new correct information.

We are sorry for the inconvenience.

During the downtime, all pending snipes had been executed.


-----
(0:15 January 24, 2014) Currently we experience network problem at the main database server. You may not be able to sign in to your JustSnipe account at the moment. Engineers are working to find the cause and fix the problem.

All snipes that have been scheduled are working fine.

We will post more update soon.

JustSnipe Support

=====

Friday, August 23, 2013

Problems on eBay

4:30 a.m. Aug 23, 2013. eBay seems to be coming back online again. We are seeing most of the snipes are being accepted on eBay.  Though, please use caution during this time.

-----

Currently eBay is experiencing some issue with their system including the sign in page. Our system may not be able to sign in and place bid.

Some users may receive error message "INVALID1" - eBay id/password is invalid in your status. This is due to our system is unable to sign in to your account.

We are waiting for eBay to resolve the issue from their end. We will update more information if there is any changes. Sorry for the inconvenience.

JustSnipe Support

=====

Monday, August 19, 2013

Intermittent Network Problem 16:15 - 16:45 Aug 8. 2013

Starting from 16:15 - 16:45 of August 8, 2013, one of the sniping server experienced network issue and it caused some customers to lose bid. Some might received error warning message on the top of their JustSnipe account.

As of now, the issue has been resolved. We are sorry for the inconvenience. If you have any questions regarding your snipe result, please send us an email and please make sure that you include the following information in the email:

- Your registered email address
- JustSnipe ID (No password please)
- eBay ID (No password please)
- Item number in question
- Any exact error message displayed on the screen
- Date/Time including your time zone when it occurred
- Browser name/version

Thank you,

JustSnipe Support

=====



Monday, June 10, 2013

Emergency Hardware Maintenance Monday 23:00 June 11 - Tuesday 4:00 June 12 -- (Web Server)

We need to perform emergency hardware maintenance on

Monday 23:00 (GMT-7) of June 11 - Tuesday 04:00 (GMT-7) of June 12, 2013 .
During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

****
During the maintenance period, you many not be able to ADD/UPDATE/DELETE any snipe.
****

The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support

=====

Saturday, June 01, 2013

Hardware Upgrade Monday 23:00 June 3 - Tuesday 04:00 June 4 -- (Server #3)

JustSnipe has scheduled a hardware upgrade to server #3 on

Monday 23:00 (GMT-7) of June 3 - Tuesday 04:00 (GMT-7) of June 4, 2013 .

During the maintenance period, you may not be able to access certain parts of our website. Snipes that have been scheduled before the maintenance window will be processed without any issue.

The upgrade is important to maintain high quality service within our website. We are sorry for the inconvenience.

JustSnipe Support

=====




Sunday, May 26, 2013

Problem when schedule new snipe and modify snipe

Between 9:30 - 12:30 (Pacific) of Sunday 26, May 2013, we experience some technical issue with one of the servers that caused problems when trying to schedule a new snipe or modify exiting snipes during this time frame. Any snipes scheduled during the time would result in Error #8.

Any snipes that had been set before the affected time were executed without any issue. The problems only occurs to those newly scheduled.

The issue has now been fixed. You should now be able to schedule a snipe without any issue.

We are sorry for the inconvenience.

JustSnipe Support

=====